Madeleine O'Neil
Service Receptionist
Southbank Dodge Chrysler LTD
1255 Johnston Rd
Ottawa, ON K1V 8Z1
262 Reviews
Write a Review262 Reviews of Madeleine O'Neil
March 06, 2024
Great fast efficient pleasant I would recommend this site to anyone who needs service and repairs to anyone who needs service and repairs More
Other Employees Tagged: Daniel O'Neil
March 02, 2024
They go above and beyond for there costumers I will continue to do business amazing continue to do business amazing More
Other Employees Tagged: Daniel O'Neil, Simon Mertick
February 29, 2024
As a first time customer I found the staff was exceptionally friendly and welcoming! The customer drop off service was great as I was able to get to work on time while they worked on my vehicle. exceptionally friendly and welcoming! The customer drop off service was great as I was able to get to work on time while they worked on my vehicle. More
Other Employees Tagged: Daniel O'Neil
February 29, 2024
My vehicle had an unfortunate accident while it was in having service done. I was not notified until I called. When I showed up to see the damage, Rod didn't seem overly sincere when discussing the incide having service done. I was not notified until I called. When I showed up to see the damage, Rod didn't seem overly sincere when discussing the incident, however,that's not the issue at hand. The repairs were completed over the next 4 weeks and the vehicle was then returned to me filthy. How am I supposed to verify a paint job if I can't even see the paint clearly. I went to talk to Rod fed me a line of xx that they can't use the buffers because of fresh paint (which is true) but it was a total cop-out. The vehicle could have been rinsed/decontaminated by the detailing team without using the buffers and then stored inside for pick-up. More
Other Employees Tagged: Tyler Parker, Rod Brand, BRENT RODGER
February 26, 2024
We had a very good experience buying our Ford hybrid truck there. We didnt feel pushed or pressured by the team who were very accommodating to what I wanted.thank you Hailey Holly and Huseyn. truck there. We didnt feel pushed or pressured by the team who were very accommodating to what I wanted.thank you Hailey Holly and Huseyn. More
Other Employees Tagged: Hailey McDonald Holly Levesque
February 24, 2024
They are So friendly very good service they answer all questions 100 x thank you. questions 100 x thank you. More
Other Employees Tagged: Peter Lafrance, Daniel O'Neil, Christopher Desjardins, Leah Maheux, Tyler Parker, BRENT RODGER
February 22, 2024
Awesome experience amazing staff. I would highly recommend Southbank Dodge. The staff are always helpful and professional, and always take the time to answer all my questions and conc I would highly recommend Southbank Dodge. The staff are always helpful and professional, and always take the time to answer all my questions and concerns. More
Other Employees Tagged: Tyler Parker
February 17, 2024
I will never get tired to say that I love to deal with Dan and Madeleine. They are great assets of Southbank dealer. I trust them. I have dealing with them for years. Dan and Madeleine. They are great assets of Southbank dealer. I trust them. I have dealing with them for years. More
Other Employees Tagged: Daniel O'Neil
February 16, 2024
It should have been a 5 star but…. Front line staff at Southbank is usually friendly and helpful, expecially Mrs Madeleine, but what happened yesterday to my wife is absolutely not ac Front line staff at Southbank is usually friendly and helpful, expecially Mrs Madeleine, but what happened yesterday to my wife is absolutely not acceptable. Our car has been left for regular service, and in the afternoon we got a message from Tyler who was recommending some extra service such as breaks service and “hub service”, on top of oil and filter for a total of 728 CAD + taxes. After a short conversation with Tyler, who very kindly and professionally explained that these services were only recommended to prolong brakes’ life and not having any safety impact, my wife refused them, confirming only oil&filter. And here comes the incredible. She received a call from Mr Rod, who firstly asked her if she was speaking spanish (!) and after “threatening” her that not having these extra services would have invalidated the extra cover we have through a third party, following another refusal from my wife, he simply hang up the phone! Wr really hope that management can take a serious action against this employee. Obviously what happened has broken the relationship of trust with Southbank, and we are seriously considering to have out car serviced somewhere else. More
Other Employees Tagged: Tyler Parker , Rod
February 16, 2024
I had issues with the ABS brakes on my 2018 Jeep Wrangler. After a few minutes Tyler Parker who worked meticulously at finding what the problem was and after a few visits he achieved excellence in Wrangler. After a few minutes Tyler Parker who worked meticulously at finding what the problem was and after a few visits he achieved excellence in customer service and a true appreciation for my frustrations. More
Other Employees Tagged: Tyler Parker