"Every time I’ve visited this dealership to service my..."
- Happy Customer
Every time I’ve visited this dealership to service my car, Tyler has gone above and beyond to ensure that I was more than happy.
The customer service has been impeccable, and as a woman this is the first time I’ve been able to trust that I’m being treated fairly when it comes to shop talk!
"I've been dealing with Southbank for many years,..."
- Peter C
I've been dealing with Southbank for many years, purchasing vans. But now have purchased a 2021 Jeep Cherokee. Through the years, I have found the dealership to be very friendly and inviting. During the purchase of my Jeep, it continues to be of high standard.
"My vehicle was detailed. The service was fast and..."
My vehicle was detailed. The service was fast and efficient. The inside was spotless and the outside gleaming. The COVID protocols were effective and followed by all staff
"Dan O’Neil is outstanding. Knowledgeable. Pleasant...."
Dan O’Neil is outstanding. Knowledgeable. Pleasant. Trustworthy. Conscientious. I feel confident when I leave my vehicle in his care. I was delighted when he returned to the dealership.
"took my ram in for the detailed cleaning and tyre swap...."
took my ram in for the detailed cleaning and tyre swap. Poorly done cleaning the interior, ex: under driver and passenger seats were still dirty, they didn't vacuum under seats and the dash was never wiped down. Not worth the money the sales manger pushes you to take the package, 100%I would have done better job.
"Dan was awesome as always I have taken my trucks to him..."
Dan was awesome as always I have taken my trucks to him for years. I recommend seeing him for all your Chrysler needs
"Very courteous and on time. Got an appointment within..."
- Pierre Ruel
Very courteous and on time. Got an appointment within only two days (no delay) and the Jeep was ready when promised. Good price also noteworthy.
"Mid February I was contacted by South Bank. They told me..."
- Mike C
Mid February I was contacted by South Bank. They told me about an additional $3,000 factory rebate, 0% interest and the high demand for used trucks from the USA. With this high demand, they are now able to pay much more on their trade-ins.
Before visiting I told them that I’d want to replace my truck with a truck with exactly the same features as my current ones, with maybe a couple more small extras. Most important was the towing package since we haul horses.
After making me test drive a truck well over my budget, they found a much better-suited demo (or so I thought)
The only major problem I had with the truck at the time was a chip in the windshield. I was assured it wasn’t legal for them to sell a truck with a chipped windshield.
A few days later I returned to sign the paperwork and pick up my new truck. Sadly, the work that was supposed to be done on the truck (tow hooks installed, windshield fixed) wasn’t done and I’d have to bring it back.
When I got it home and gave it a good wash, I found multiple scratches all over the vehicle.
Then when I looked more closely at the paperwork, I saw that I was paying 0.24% interest. NOT the 0.0% interest I was promised.
So I had to return to the dealer FOR A FULL DAY, for them to fix everything.
I met with the sales manager to express my disappointment in this wasted day and the additional money I was paying in interest.
To partially compensate for these complaints, the sales manager was generous enough to upgrade the tires on the vehicle.
When the truck was finally ready I learned they “couldn’t” fix the windshield, so I now have a brand new truck with a chip in the windshield, right in the sightline of the passenger.
A week later, the finance manager emailed me to tell me that she “forgot” to share a waiver with me that needed my signature. Apparently the truck I purchased, the truck the dealer knew I needed to haul a horse trailer, only had a 7,000lb towing capacity.
Because Ram knows they advertise a 12,750lb towing capacity, they need a waiver signed by those buying trucks capable of towing just over half of that.
Clearly I wouldn’t have purchased the vehicle with this knowledge at the time of signing.
Then on Monday this week the dealer contacted me to request I bring in my spare set of tires (not mentioned in the original deal) because they had a local buyer who wanted both sets.
So, since my truck wasn’t sent to the USA, I’m fairly confident I didn’t get the higher trade-in return.
By my count I was knowingly lied to 4x: 1) I was promised 0% interest, but am paying 0.24%, 2) I was told the windshield legally had to be fixed. It wasn’t. 3) I told the dealer I needed to haul horses. I believed I was purchasing a truck with full towing capacity. I was sold a truck with just over half the standard towing capacity. 4) I was told my truck was in demand in the US and I’d be given a higher trade in value (I really don’t think that happened, but I was never shown those numbers).
The last complaint I have is that South Bank underpaid my 2018 loan payout by $400. Royal Bank Collections was calling me twice a day demanding their money.
The customer relations and finance manager ignored my first 2 emails. It wasn’t until I emailed the Sales Manager that the Finance Manager responded and then it still took a week for her to take action and get the collectors off my heels.
Obviously I want to give the sales department 1 out of 5 stars. But since I’ve had to have so much interaction with the service department already, I had to increase my overall score to 2 out of 5 because they’ve provided me with stellar service. The guy who runs the service department was awesome!
And to be fair, the sales manager was also decent for upgrading my tires and getting the finance manager to do her job.
I know I’ll have a “loyalty” program with South Bank for my next purchase, but it’ll be a cold day in xxxx before I buy from them again.
"Service was good but I did ask them to put air in my..."
Service was good but I did ask them to put air in my tires but it doesn’t look like they did it. The warning light is still I’ve and it tells me to inflate my tires. I would, but with that metric reading and it being cold out I had hoped to have it done
"Service was friendly and efficient.Dan was extremely..."
Service was friendly and efficient.
Dan was extremely helpful and clear in his answers to our questions.
Great being able to get a Loaner on site.