Ryan Rodney | Page 9

Poor if not non existent customer service No one ever picks up the phone or calls you back, no point to leave a message with reception, service reps couldn't organize a 2 page binder also poor No one ever picks up the phone or calls you back, no point to leave a message with reception, service reps couldn't organize a 2 page binder also poor quality of service work, door and trim panels put back incorrectly after repair of Missed things on commercial safety inspection, perhaps MTO should visit this garage More

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Stay away Horrible store. Make no mistake, you ARE just a number there. Parts staff are unfriendly. Bought a set of winter wheels and tires for my Town and Coun Horrible store. Make no mistake, you ARE just a number there. Parts staff are unfriendly. Bought a set of winter wheels and tires for my Town and Country while I was in for an oil change. They installed the wrong tires. Brought my Fiat in for service because both headlights went out at the same time. Got a call within a half hour telling me I needed to buy two new headlights. I asked if they had diagnosed what went wrong. Why would both lights go out at the same time? Didn't matter. Replace both lights for $308 (turned out to be $319) and then they'd diagnose it if they went out again. Was told by the service manager that no diagnosis was needed, quote, "we don't go looking for fires when there's no smoke." They had no problem charging us to diagnose the problem though - we brought the car in because the headlights went out and were told they weren't going to diagnose the problem until we bought the new lights and had them fail too. Two weeks later the front wheel fell off the Fiat while my wife was driving home. We had the car towed to Capital Dodge because it's the closest Fiat store and because they had serviced the Fiat twice in one month. That was 8pm on Tuesday night. Wednesday morning I got a call from them at 7:30 trying to sell me a wheel bearing or an hourly job drilling out the wheel hub. No questions about the car or what happened. No questions about if there was an accident. Just hurry up and buy more parts. I asked to speak to the service manager and was given the Assistant service manager. He brushed me aside saying they had no liability. Was it a mechanical failure? Don't know. They didn't look at the car to see what had gone wrong. Just buy the parts and leave. Excuse me? The Fiat xxxx near killed my wife and her passenger - not to mention endangering the lives of everyone else travelling on Highway 7 that evening. I emailed the service manager and was contacted by him late afternoon. He said he would look into the matter. No surprise whatsoever; first thing he said is they weren't responsible. At that point, it really didn't matter. We had been brushed off twice and they weren't going to look at our car - the closest Fiat store to us. The second party involved in this situation was a local wheel and tire shop. They too insisted that there was no liability on their part. That being said, they had offered to assist us, even before the service manager from Capital Dodge had contacted us. After several email messages and a couple of brief discussions with Capital Dodge, the service manager said he wouldn't service the Fiat unless we apologized to them. Excuse me? I had been brushed off several times and they showed. I concern for the welfare for my family. There was no profanity, no insults, nothing. Was I upset for not being taken seriously? Was I upset that they really didn't care about their customer? Yeah. Wouldn't you be? At that point we knew they weren't going to look at the car to see what had gone wrong. We decided to have it towed to the tire shop that had offered to help. Their mechanic examined the Fiat and determined that the wheel came off because of a failed wheel bearing and hub. Did I mention Capital Dodge had replaced both rear wheel bearings a few weeks prior to this? We finally had the diagnosis we needed, but at this point, the car had been off of the road for over a week. At this point we needed to get the car back on the road, so we told them to go ahead with the repair. We spoke to FCA Canada customer service and filed a complaint against the store. Unfortunately there's little they can do. Only the dealership could address the issue and they had already dismissed us. So here we are, $500 out of pocket for something that SHOULD have been covered under our extended warranty - just like the two rear wheel bearings had been a few weeks earlier. Why wasn't it covered? Capital Dodge wasn't interested in diagnosing the problem. All they wanted to do was sell us new parts. At this point we are at a bit of a crossroads. We really aren't certain about where to service out Fiat. Our Town & Country recently had a "check engine light" come on. We brought it to Hinton Dodge and were very pleased with their service. They were able to bring the van in right away and actually diagnosed the issue. Turns out it was a cracked cylinder head. They had the part ordered and a service loaner ready for me in minutes. EXCELLENT customer service at Hinton Dodge. They actually treated me like a real person. I had never even been in that store before, as opposed to Capital Dodge, where I had just spent almost $2000 on new wheels and tires, an oil change for both the Fiat and the van AND a new set of headlights for the Fiat. Keep in mind I've only been in Ottawa for six months. Almost $2000 in service in six months between two vehicles? And the Fiat is four years old and almost out of Warranty? And the Town & Country will need new brakes and tires with the next 20,000 kms? All they needed to do was pretend to care. That and do their due diligence to diagnose the car properly. Had they done their job, the car would have been repaired in a timely manner, they would have been able to claim it under warranty and they would have kept a customer. I certainly won't be bringing either vehicle there for parts or service. I would strongly advise everyone else to avoid them as much as possible. As for my future purposes, if I purchase a Chrysler product, it certainly won't be there. More

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The staff are very helpful. If I have problems with my Caravan, a staff member sometimes test drives it with me to assess the issue before work gets done. This week, my tire pres If I have problems with my Caravan, a staff member sometimes test drives it with me to assess the issue before work gets done. This week, my tire pressure light came on, so I stopped in and asked the staff if they could fill my tires and retorque the tires. They did it right away without any expectation of payment. Ryan Rodney and the other staff are always professional and pleasant to deal with. When I ask for a non-smoking mechanic, I trust them to provide this. My vehicle has never smelled like smoke after it was returned to me. More

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Definitely place to get your new vehicle All the staff is very welcoming. I dealt with Josh ovington as representative and he was extremely helpful, fully knowledgeable about vehicle and serv All the staff is very welcoming. I dealt with Josh ovington as representative and he was extremely helpful, fully knowledgeable about vehicle and services. He guided me to proper direction. This dealership is super, they also were ready to price match with others' vehicle price for me. I would say Capital Dodge is the place to go for buying your car. More

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Great Experience! We found that the people we dealt with were pleasant and seem to enjoy their work. They were efficient and knowledgeable about the work that needed to We found that the people we dealt with were pleasant and seem to enjoy their work. They were efficient and knowledgeable about the work that needed to be done. We were seen and taken care of as soon as we arrived, I even ask the lady in the snack bar if she liked her job, word for word "I love my job". We dealt with Brent Smith and Ryan Rodney, we were very pleased with their service. Our little Fiat is running like a top! Thank you! More

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extremly professional, friendly and excellent service! The staff at Capital Dodge are friendly, helpful and knowledgeable. No one is ever pushy and always willing to work to the customers schedule. I wou The staff at Capital Dodge are friendly, helpful and knowledgeable. No one is ever pushy and always willing to work to the customers schedule. I would never think of dealing at any other dealership. More

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Review The employees were great. They provided us with excellent service while we were there. Also, they were friendly and provided us with great explanation The employees were great. They provided us with excellent service while we were there. Also, they were friendly and provided us with great explanations. -Emilia Diaz and Willie Diaz More

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Excellent Service: JP Longpre I have been with Capital Dodge for 15 years or so. I am particularly impressed by their Service team, headed by Ryan Rodney. They now have a new emplo I have been with Capital Dodge for 15 years or so. I am particularly impressed by their Service team, headed by Ryan Rodney. They now have a new employee, JP Longpre who heads the Express Lane. JP is kind, polite and very efficient. He also gets his tasks done very well. An employee like him is an asset. All the best, JP from Dr. Oommen. Thanks. John O. More

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Poor Sevivce My Wife and I have been loyal customers at Capital Dodge for our last two vehicles. Our 2012 Jeep Compass needed new brakes all around so we had them My Wife and I have been loyal customers at Capital Dodge for our last two vehicles. Our 2012 Jeep Compass needed new brakes all around so we had them done at a cost of over 1,200.00 dollars. After leaving the dealership I got home and they were squealing so I called made an appointment and took the Jeep back not ounce but four times having to use two days of my holidays from work and they still couldn't fix the problem. I will be taking our Jeep to another garage to get the brakes fixed properly at my cost again and instead of trading in my Jeep for a Dodge Ram 1500 I will be trading it in on a Ford F-150. Capital Dodge has lost us as costumers for sure. G. Valliquette More

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Excellent service from all departments! I will absolutely recommend anyone to visit Capital Dodge. The service we received in sales was great - Josh was fantastic. He was very patient, explo I will absolutely recommend anyone to visit Capital Dodge. The service we received in sales was great - Josh was fantastic. He was very patient, explored all of our options and made sure we were leaving with the best vehicle for our needs. Today we visited the service and parts department and the attention we received was exceptional (Thank you Ryan and Brian). I am very pleased with the purchase of our new Dodge Caravan thanks to Capital Dodge. More

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