Rhonda Thompson | Page 9

very comfortable service experience Service was routine inspection, plus installation of snow tires. All the employees I dealt with were helpful and courteous. One downside, although Service was routine inspection, plus installation of snow tires. All the employees I dealt with were helpful and courteous. One downside, although the appointment for snow tire installation was made a couple of weeks in advance the tires were not at the dealership when I arrived resulting in an extended visit. More

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always top notch I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when required More

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This dealership is outstanding. In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in Lexus of London. The service is excellent,the people lovely, the dealership space comfortable and visually pleasing. It is actually a pleasure bringing the car for service! Thank you,Christiane McAlister More

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Servicing All servicing work has always been attended to and completed with perfection. Lexus goes beyond in their work and courtesy to their clients. All e All servicing work has always been attended to and completed with perfection. Lexus goes beyond in their work and courtesy to their clients. All enquiries I have made have been answered and have been most helpful. More

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very good service Lexus of London offered me a very good service. They provided me a great price and answered every question I had. All people here are nice. Jack is my Lexus of London offered me a very good service. They provided me a great price and answered every question I had. All people here are nice. Jack is my dealer, he is very professional and friendly to me. I bought my first car here, I think the experience here would make me want to buy a new Lexus in the future! More

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Very satisfying experience. Sue was very helpful to us and very knowledgable about the Lexus vehicles. She covered all the costs and services for us and we are pleased with ou Sue was very helpful to us and very knowledgable about the Lexus vehicles. She covered all the costs and services for us and we are pleased with our new ES300h This is our third new Lexus More

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We LOVE Lexus of London!!! My husband and I recently leased our third Lexus from this dealership and from start to finish each experience surpasses anything we have experienced My husband and I recently leased our third Lexus from this dealership and from start to finish each experience surpasses anything we have experienced from other luxury brand dealerships. In particular, Sue Vincent has been professional, attentive, and very easy to do business with. Sue and Lexus of London have set the standard very high for customer friendly service. We look forward to our continued vehicle partnerships. Well Done!! More

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Follow up service Had a small issue that was addressed in this service All seems to be fine. Very easy to work with everyone. One reason we returned Had a small issue that was addressed in this service All seems to be fine. Very easy to work with everyone. One reason we returned More

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Top notch product, top notch service, top notch people. We needed to purchase a new vehicle rather unexpectedly, and while we were at Lexus of London to pick up our 2011 ES350 that was being serviced, we as We needed to purchase a new vehicle rather unexpectedly, and while we were at Lexus of London to pick up our 2011 ES350 that was being serviced, we asked to see a salesperson. Sue Vincent was assigned to us. She was terrific. She went with us as we test-drove a 2016 RX350 and a 2016 ES350, and then re-tested the RX. She explained everything, and pointed out the features of each vehicle. Sue was courteous, knowledgeable, not-pushy or impatient, cheerful, and friendly. When we took delivery of our new RX350, Sue spent quite a bit of time explaining all the impressive technology that comes with the Executive Package that we had purchased. She followed-up with phone calls and emails to see how we were doing with the new vehicle. Sue is like all the other people at Lexus of London: they are friendly, helpful, and go out of their way to give us incredibly wonderful attention and service. We have been customers at Lexus of London since our first Lexus in 2007; but we've been with Toyotatown (same management) since 2001, when we got an Avalon that we traded-in on our new RX. We cannot see ourselves driving anything but a Lexus, or going anywhere else for service. More

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Excellent Service on the purchase of our NX200T SUV F3 Sport Thank you LEXUS of Canada to the following Staff with whom we have dealt with on the purchase of our new SUV. My Husband,myself and two sons went sh Thank you LEXUS of Canada to the following Staff with whom we have dealt with on the purchase of our new SUV. My Husband,myself and two sons went shopping for a new vehicle, checking out several dealers. I was quite impressed with the service we received from the following Employees at LEXUS OF LONDON. From the time we entered the door, there were Stephanie to greet us. The first thing we were offered was a drink of water or coffee, and this goes for all the staff that we came in contact with. Customer Service at this dealership are above and beyond any other dealership we have visited. As a former Bank Employee, I strongly believed in offering excellent customer service and this is what the following staff did. We truly appreciate the SUPERIOR CUSTOMER SERVICE we received. We are highly pleased with the excellent service they provided and their professionalism. After several visits,we had made a decision to go with LEXUS and made the purchase of our new 2016 SUV. We picked up the vehicle yesterday,did an excellent job explaining in detail the full operation of all the different features. We love our purchase more than ever now that we are sitting in it. GREAT JOB to everyone at LEXUS, we appreciate it and such commitment to GREAT CUSTOMER SERVICE. Thanks again Stephanie,for your wonderful customer service and professionalism. You have definitely gained a satisfied customer, who will refer friends and family. Thanks Sincerely yours Sheik More

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