Rhonda Thompson | Page 10

recent service and new car purchase Both experiences outstanding. Honest caring staff. We have bought numerous vehicles at this location. Both the sales and service staff are always very Both experiences outstanding. Honest caring staff. We have bought numerous vehicles at this location. Both the sales and service staff are always very professional and polite. I would definitely recommend this dealership to others. More

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Excellent Service, friendly family atmosphere. One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has been excellent. I have been a loyal Toyotatown client,since 1974, my first Toyota a Corolla SR5. Since then I have purchased 10 Toyota's new & used. In August 2008 I became a proud and happy Lexus client. At this time I would like to speak specifically of two employees in this format. My respect and positive comments for all the staff I have encountered at Lexus of London could fill volumes. I always feel like a part of the Lexus family when I visit for service. The sales stall never fail to acknowledge me in a sincere welcoming manner. First: Stephanie Shearsby my sales representative was attentive to my requirements and the options I desired in my vehicle package.. She was and continues to very respectful and professional in all of our encounters. (Pre and post delivery). She handled all my questions in a prompt and efficient manner . On one occasion she called me while she was not on duty, to put my mind at ease regarding something I had missed in the order process. I have recommended her to a few of my associates who have expressed interest in a new vehicle. Secondly: Teagan MCCombs, Assistant Delivery Coordinator. Her expertise regarding the numerous features of my new car were explained in a simple, easy to follow presentation. Obviously the the information was overwhelming. Teagan gave me her card and said call any time for follow up of if I ran into something I did not understand understand. I have called Teagan twice, visited the dealership once for technical support. Each time I was met with a pleasant, calm, professional response. Teagan resolved all my issues. I throughly enjoyed this new vehicle experience. On occasion I have had my car serviced at other Lexus dealerships in various large centers, Toronto and Sarasota for instance, in my experience Lexus of London is excels over these other dealerships in every aspect of mine and my vehicles needs. (Sales & service) More

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Professional Experience The sales person that we dealt with, Sue Vincent, was very patient and supportive. Throughout the process we had difficulty deciding on which model a The sales person that we dealt with, Sue Vincent, was very patient and supportive. Throughout the process we had difficulty deciding on which model and colour we were interested in, causing us to change our minds on more than one occasion. Each time Sue listened, walked us through different options, while at the same time allowing us to not feel pressured and still in control of the decision. More

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Service Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership More

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Professionalism and Courtesy My wife and I have had a seven year relationship with Lexus of London. From the very first time we visited the dealership, we were totally impressed. My wife and I have had a seven year relationship with Lexus of London. From the very first time we visited the dealership, we were totally impressed. On our last service visit, Rick took the initiative to write us a letter appraising our car and offering his services if we should ever need him. We responded to the offer and are now the proud owners of another Lexus ES350. Thanks to Rick for being exceptionally polite and courteous. This made our experience unforgettable and painless to say the least. Special thanks also to Kylie who worked seamlessly with Rick to afford us an enjoyable experience. A job well done guys. Carl and Sonia. More

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Very helpful team Karen Campbell and Rhonda are always.extremely helpful. It is not just car service, way they treat the pleaple. Karen not only looks after your car, s Karen Campbell and Rhonda are always.extremely helpful. It is not just car service, way they treat the pleaple. Karen not only looks after your car, she will tell you what is best for your car. She tells and explain and if necessary telephone you what they found during the course of service . How important to replace that part before you breakdown in the middle of the road. She always makes a room even though I have forgotten my appointment. Rhonda always comes by your side and try to make you cofortable and offer you a cup of coffee. I have no hesitation to strongly recommend this dealership . More

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Customer Service at its Best Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repair Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repaired by the end of the day. Another exemplary customer experience! More

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