Etta Coccia | Page 8

SERVICE IS EXCEPTIONAL Have been dealing with Erinwood Ford Mississauga for 15 plus years. In the family we have 5 Ford vehicles all serviced at Erinwood. This week i droppe Have been dealing with Erinwood Ford Mississauga for 15 plus years. In the family we have 5 Ford vehicles all serviced at Erinwood. This week i dropped my 2013 F0rd F150 off for some front end work. Chris Scott looked after the service and stayed in constant contact with progress. He has always been professional and takes a personal interest in every appointment. I have complete trust in his honesty and integrity. More

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EXCELLENT SERVICE, VERY PROFESSIONAL, PERSONAL AND HONEST I have been dealing with Erinwood Ford for years, Their service and sales department have never disappointed me. We now have 5 Vehicles serviced by Er I have been dealing with Erinwood Ford for years, Their service and sales department have never disappointed me. We now have 5 Vehicles serviced by Erinwood. More

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What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More

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Excellent Customer Service Martin Menzies' experience helped me acquire a new Ford F-150 by reducing the time for administrative activities and smoothed out the process. He ensu Martin Menzies' experience helped me acquire a new Ford F-150 by reducing the time for administrative activities and smoothed out the process. He ensured that I got the right vehicle at the right price at the right time. On Saturday morning, I picked up my new shiny vehicle. Very Happy!!!! More

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BEWARE do not service yo car here! Almost died on the road. I took my car in (recently serviced and in good comdition/no issues) for an oil change (July 2017) and Erinwood Ford did over $1000 of unauthorized wo I took my car in (recently serviced and in good comdition/no issues) for an oil change (July 2017) and Erinwood Ford did over $1000 of unauthorized work on MY car without asking for my permission bc they could not reach me at work within an 1.5h time span. Being forced to pay for this when I picked up my car for oil change despite my car no longer driving the same, strange sound and new leaks and many lights being on and then furthermore almost dying on the road bc of faulty workmanship as their mechanic said my car went into "limp" mode during my drive to work due to their negligent and faulty installation of a sensor. if you value honesty, safety and an ethical garage/service center-I highly recommend you-TAKE YOUR VEHICLE SOMEWHERE ELSE!. They do not value the legalities set forth within the consumer protection act of Ontario and most importantly are negligent towards customer safety/agency. Be safe. Have peace of mind. DONT RISK SAFETY HERE. i was offered very little compensation from Ford. No apology and no policy change so this wouldnt happen to another customer-they just dont care. More

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Amazing service and exceptional care. Yesterday the key to my truck broke and i needed it replaced so i could start my truck. I called Dave Gratanie and he said this would be covered no pr Yesterday the key to my truck broke and i needed it replaced so i could start my truck. I called Dave Gratanie and he said this would be covered no problem. We decided that i should try a dealership closer to my home as i live an hour and a half from Erinwood Ford and it should only take about 15 minutes to fix me up. I first went to Shanahan Ford in Newmarket. What a waste of time that was. They really didn't care that my truck was running in the parking lot and i was concerned with shutting it off for fear of not getting it going. The service writer told me to go to Mcalpine Ford in Aurora. Although i felt they were nice to deal with they didn't have the key blank for the repair and they felt i should have to pay for the key. About $400.00. I spoke to Dave and the service team at Erinwood and what a great experience. They made time and took me right away and fixed everything no charge. Not only did they replace my key but they changed my oil' rotated my tires,and did a multi point inspection on my truck for free. The service writer actually kept mechanics back from lunch so they could get me out faster. What a breath of fresh air. So often people talk about trying to be number one. This team is number one for good reason. Thank you Dave and the service team for taking such great care of me. Rob Barrett More

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Best dealership and salesperson period. Erinwood has the best prices out of all the Ford dealerships and the best selection of in stock units. This is what attracted me to Erinwood. I first Erinwood has the best prices out of all the Ford dealerships and the best selection of in stock units. This is what attracted me to Erinwood. I first came to Erinwood in 2016, to assist my twin sons with their first new car purchases, first in June 2016 (purchased a new 2016 Mustang V6 and then a new 2016 F150 in October 2016). Martin Menzies was the salesman who assisted us and his knowledge, professionalism and helpfulness made their new car purchase experience a positive and memorable one that they'll never forget (they are still in contact with him on FB). I then came back in March 2017 and purchased a new 2017 Mustang convertible GT with the PP. I'm very demanding, and perhaps a little high maintenance, but Martin went over and above to make this journey a positive and memorable one as well. My sons have had their first maintenance services at Erinwood, and the service dept is outstanding as well. I will definitely be back when the wife is in the market for a new car, These guys definitely will not disappoint. Do yourself a favour and give Martin a call if you are looking for your next new or used car. More

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Amazing Service!!! I want to thank Etta for the amazing service she provided me with on February 23rd. I was dropping off my 2014 Explorer for its oil change and detail I want to thank Etta for the amazing service she provided me with on February 23rd. I was dropping off my 2014 Explorer for its oil change and detailing and Etta was so personable and helpful. This is not the first time i have dealt with Etta, each and every time I do she is professional and a pleasure to deal with. I hope this feedback makes it way to Etta. You are very lucky to have her as one of your employees!! Yours Truly Larissa Maclean More

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The Best! Erinwood service is the best without a doubt, I won't take my car anywhere else for service. It's an '09 Escape purchased new in 2010 from Doug Keen Erinwood service is the best without a doubt, I won't take my car anywhere else for service. It's an '09 Escape purchased new in 2010 from Doug Keen (awesome sales experience!). Through the years I've always brought it back for all the regular maintenance and for the rare occasional problem. The entire service team are wonderful, knowledgeable and always working for the customer. I usually make my appointments with Joe or Gary, but have full confidence in the entire team. This service visit last week was for a small problem and once again they came through. They also always check the car over and recommend preventative maintenance if needed. I never hesitate to recommend Erinwood, as far as I'm concerned it's the only dealership I will use. More

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Amazing customer service Every time I visit this location and deal with Etta, she is always so helpful and always has a smile on her face. She is a pleasure to deal with. Every time I visit this location and deal with Etta, she is always so helpful and always has a smile on her face. She is a pleasure to deal with. More

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