Etta Coccia | Page 9

Excellent, attentive customer service! I left Oak-Land Ford dealership after a few disappointing service appointments. I was made to feel like an inconvenience at Oak-Land Ford! My experi I left Oak-Land Ford dealership after a few disappointing service appointments. I was made to feel like an inconvenience at Oak-Land Ford! My experience at Erinwood Ford has been extremely positive. In particular, my last appt with Etta Coccia was exceptional. She is attentive, patient and simply makes you feel as you are a valued customer. More

Report | Print

Customer service I would like to commend Etta for her excellent customer service. After explaining my issue she quickly had the car serviced and returned to me, expl I would like to commend Etta for her excellent customer service. After explaining my issue she quickly had the car serviced and returned to me, explaining the outcome of the results. She is always very curtious and friendly. I am so impressed with this dealership and will certainly tell all my friends. Keep up the great work!!!! More

Report | Print

Dishonest My fiancé went in for a synthetic oil change. Which should have cost $97, they pushed her into getting an alignment and brake service at 25000km witho My fiancé went in for a synthetic oil change. Which should have cost $97, they pushed her into getting an alignment and brake service at 25000km without asking her if the car was not driving straight or telling her what the price was. Etta Coccia , Gary Banks, Joe Engel, tricked her into spending $350 without booking a service appointment, she was in there for an oil change only. I am contacting the president of Erin wood as well as senior management. The better business bureau will hear about how crooked the service department at Erin wood ford is WILL NEVER TAKE ANOTHER VEHICLE BACK HERE AND MY FAMILY HAS BOUGHT ALL OUR CARS FROM ERINWOOD FORD FOR THE LAST 20+ YEARS More

Report | Print

Excellent customer service I had visited the service centre on an appointment to get a safety check done, after my vehicle had failed a previous test at a different location. Af I had visited the service centre on an appointment to get a safety check done, after my vehicle had failed a previous test at a different location. After explaining the situation to Etta, she fully understood my issue and proposed a solution to get the query fixed under the extended warranty on my Ford. I was out in less than 3hrs. More

Report | Print

Erinwood Ford Service I attended Erinwood Ford to get a slow tire leak checked. I did not have an appointment but Etta greeted me immediately and was very friendly and prof I attended Erinwood Ford to get a slow tire leak checked. I did not have an appointment but Etta greeted me immediately and was very friendly and professional. She had my tire checked right away. While I was waiting the sales person who sold me the vehicle, Martin Menzies, was there and checked in to see if everything was ok. He even check with Etta to see what was wrong with my tire. Unfortunately they were unable to detect the source of the leak but Etta told me that the tire pressure was topped up and to come back in if it went down. I returned three days later and was greeted by Etta again who had the tire inspected immediately. The technician noticed that the valve stem and tire pressure monitor was problem. It was replaced under warranty without any issues. In the past 15 months since purchasing my vehicle from Erinwood Ford I've had nothing but positive experiences everytime I've walked in the doors. I have recommended Erinwood Ford to my friends and colleagues due to the friendly, professional, and knowledgeable staff that they employ. Keep up the good work! More

Report | Print

Excellent service by Etta . The new building is fantastic Love the drive in part and you are greeted by a friendly face. Once inside everything is taken care off by th by Etta . The new building is fantastic Love the drive in part and you are greeted by a friendly face. Once inside everything is taken care off by the helpful staff. Tom Casement More

Report | Print

EXCELLENT SERVICE, VERY PROFESSIONAL, PERSONAL AND HONEST Erinwood has serviced our vehicles for numerous years. Etta has very often looked after my daughter and daughter in law. Etta has always been courteou Erinwood has serviced our vehicles for numerous years. Etta has very often looked after my daughter and daughter in law. Etta has always been courteous and kept us informed as work progressed. We very much appreciated her attention to communication and detailed explanation. thank you Etta More

Report | Print

Servicing my vehicle I had a terrible experience at another Ford dealership Etta gave me a whole new experience at Erinwood. I won't be returning to my home dealership as I had a terrible experience at another Ford dealership Etta gave me a whole new experience at Erinwood. I won't be returning to my home dealership as the customer service I received from Etta was exceptional! Probably one of the best!! More

Report | Print

Exceptional service got me in and out really fast as I had a busy day at work but needed the service done quickly without delays. got me in and out really fast as I had a busy day at work but needed the service done quickly without delays. More

Report | Print

Overall Service Have to give it to this dealership, great service staff, easy to deal with, especially my advisor Etta Coccia. She has made the service experience ver Have to give it to this dealership, great service staff, easy to deal with, especially my advisor Etta Coccia. She has made the service experience very easy for me. Walking into a service department as woman can be very intimidating but Etta always made sure I was taken care of. I highly recommend her and the service department at Erinwood Ford. More

Report | Print