Brian Karnis | Page 4

Tire change and parts question When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but I would of like him to be less on his phone and pay a bit more attention to me. More

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Amazingly Friendly From the moment I step onto the lot, Shannon was there to offer help. I gave a list of what I wanted and she helped me get everything. It was very eas From the moment I step onto the lot, Shannon was there to offer help. I gave a list of what I wanted and she helped me get everything. It was very easy to have a conversation with Shannon, she is extremely friendly. She explained everything, and gave us her person number to text, always making sure we were kept in the loop. We could not have asked for a better sale representative, I will say again how please I was with this experience. My partner and I wanted something to travel with, the vehicle we picked is amazing, the ride is smooth as well has all the bells and whistles we were asking for. This is the second time I have bought a car from a lot, but the first time to leave feeling not cheated or nervous. I felt calm and happy leaving with a vehicle I knew would last me adding it's perfect for what I need and would not be possible without Shannon. I highly recommend anyone who is looking for a new car, or even a new driver looking, to go see Shannon, her attitude can not be compaired, she was so nice and knowledgeable. Even days after we bought the car, she is still texting to check up on us and the vehicle every now and then. Makes me feel like she cares. I would like to add that everyone who helped us that day was amazing and friendly. Out of all the car lots we went to, Capital Dogde is by far the most friendly and real. More

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WORST SERVICE! Wasn't helpful, didn't do the service that they said they did, wasn't friendly and the Tech over twerked the nuts. I would never recommend anyone here Wasn't helpful, didn't do the service that they said they did, wasn't friendly and the Tech over twerked the nuts. I would never recommend anyone here. More

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Cared more about the sale than the customer service The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer serv The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer service. More

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Exceptional Service - This team know how to retain business 6 months ago I purchased a brand new jeep from Capital Dodge. This week I had an appointment to get my winter tires put on and my summer tires stored 6 months ago I purchased a brand new jeep from Capital Dodge. This week I had an appointment to get my winter tires put on and my summer tires stored for the season (I want to note that storing wheels was not a service I even knew they had, but Wendy made sure to share this with me when I called and booked which I was super happy about). When I was loading my tires into the back of the jeep I flipped up the soft top back window and the plastic window cracked! I was so disappointed, this jeep is less than a year old and a replacement is not cheap. When I was waiting for my winter tires to be installed I was sadly pricing a new back window and the parts and accessories guy, Brian recommended I ask about warranty. So I asked Dana, my Service Dep't guy, who referred me to Kyle, the Service Manager. I was very sceptical that I would receive positive feedback given the nature of problem and inability to prove how the crack happened. Kyle came out and took a look at the window and although he was also super doubtful that they would be able to send the window back as a warranty return, his immediate answer was "we are going to get you a new back window, we are going to help you with this". I know that this was 100% a good will/customer service act and that Capital Dodge will likely absorb this cost because windows are nearly impossible to warranty. In a world where "No" is way more common than "Yes", this blew my mind. I have not received service comparable to what these three gentlemen provided for me this week. Service like this is what makes an impression and forges bonds between customers and the team who are the face of the business. Before this out of this world amazing experience I had no loyalty to any one dealership in the Ottawa Valley, but I will now absolutely continue going back to service my Jeep, and to buy a new one when the time comes. More

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Very good service The sales service from Shannon was very good and the finance department thoroughly explained all of the payments and the included warrantys. The parts The sales service from Shannon was very good and the finance department thoroughly explained all of the payments and the included warrantys. The parts and service department was very helpful and explained all of my future service. Thanks to all, Randy More

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“Enjoyable Buying Experience for our First Truck” - JCutler My wife and I had a very pleasant buying experience with Kelsey. She was very responsive from the first moment we contacted the dealership. She took t My wife and I had a very pleasant buying experience with Kelsey. She was very responsive from the first moment we contacted the dealership. She took the time to listen to what we wanted and did her best to get us a great deal. The whole experience makes us comfortable when we visit them for future service. Like part of the family. More

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Could be better Bought a new car there and honestly the dealership is average. So many people walked right by us and never even acknowledged us. The parts guy didn't Bought a new car there and honestly the dealership is average. So many people walked right by us and never even acknowledged us. The parts guy didn't even make eye contact or say hi and just went straight to going over the paperwork. The only redeeming factors was that we had a great sales person (Shannon). She was professional and was willing to go over all of the features of the vehicle, answer all questions, and help transfer plates etc. Shannon was excellent. We also received very friendly and knowledgeable service in the service department and particularly Ryan went above, like Shannon, to make sure we were settled in. More

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# 1 Sales and Service I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic and attentive. My sales guy, Josh Ovington was great, attentive to my needs and requests and made my new vehicle buying a super carefree and stress free experience from the time I walked in the door. Kudos also to Ken Murdock for making the financial part of the process painless and streamlined as well. It was a pleasure working with them both! And to all the behind the scene players... kudos too!. I already service my 2014 Dodge Journey Crossroads in your service department, and now I can honestly say that Service along with Sales is truly #1 and I will be recommending others to check you out! Thanks to all involved! Alan Jackson. More

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sales service I was very pleased by the helpfulness and honesty of Shannon Duncan. Both my wife and I think that she was excellent. You should definately keep her I was very pleased by the helpfulness and honesty of Shannon Duncan. Both my wife and I think that she was excellent. You should definately keep her on your sales team. More

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