Brian Karnis | Page 5

All this and fun too! :) Everyone was so helpful, from start to finish, making sure I got exactly what I needed and I had a blast with Brett through the whole process! Tony in Everyone was so helpful, from start to finish, making sure I got exactly what I needed and I had a blast with Brett through the whole process! Tony in finance was great too, as were Brian and Eric in Service. I felt very welcome and appreciated. Thank you all for keeping this simple for me :) And thanks also for the gifts! ;) More

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not the greatest experience We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the vehicle, add on that we paid for were not installed, we had to return a few days later and we were told it would be 1.5 wait, we ended up waiting 2.5 hours. Then we had to return again after a few phone calls to the finance person to get the proper paperwork for certain warranties. Brian in the service department was the best person I have ever dealt with in any service dept, he was a pleasure to deal with. I am grateful that in the future I will only have any dealings with the service dept and not the sales dept. When you make one of the largest purchases in your life you should receive great service from all departments. More

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Deceptive and overpriced Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my way to work decided to check Dilawri for a quote. My SAVINGS equalled $8.00. Went on the weekend to CAPITOL Dodge and got a true quote. On my original sales receipt the labour costs were increased then decreased to show a substantial savings. After many emails I was passed to Kyle. His explanation was that the weekend staff didn't know what they were doing end of story. Great customer service Kyle. I was lied to and deceived and so thankful I have everything on their invoices. Beware of this place and get quotes from honest dealerships More

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Best Place to Save I went into Capital Dodge for one reason, to save money. I was not disappointed. Kelsey did a great job at getting me the best deal she could. The I went into Capital Dodge for one reason, to save money. I was not disappointed. Kelsey did a great job at getting me the best deal she could. The back and forth to get the best price took a bit of time, but in the end was well worth it. In the end I got exactly the vehicle I was after and a better price than I was expecting. Worth the trip in, as long as you don't mind working with the staff to get a deal! My only issue was with the final detailing (I bought a demo). Not the fault of the sales staff, but the detailing was not done to my satisfaction. I found cookies and crackers between the rear seats. Capital made it right though and brought the vehicle back in for another detailing. Mistakes happen, I can appreciate this, but whether a demo or not, the vehicle should be pristine when picked up. Regardless of this one issue, I would have no issues recommending Capital Dodge. But go over the vehicle at pick up to ensure it is perfect. More

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Helpful; made the experience enjoyable! we went to numerous dealers around Ottawa, right from Carleton Place to Hunt Club. Capital was the only one that not only took the time to show us wh we went to numerous dealers around Ottawa, right from Carleton Place to Hunt Club. Capital was the only one that not only took the time to show us what we wanted but then gave us the space to make the decision! Brian Badelt was a pleasure to work with; knowledgeable but not pushy. He also make sure we got what we want in the price point we expected. Mike also took the time to explain everything to us on the back end (warranty, financing etc) and ensured everything was ready with licencing and insurance by pick up. Great experience overall More

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Best customer service at a dealership EVER! I was very happy with the customer service. I purchased a 2016 Dodge Caravan and my husband purchased a 2015 Dodge Ram. Kent went above and beyond t I was very happy with the customer service. I purchased a 2016 Dodge Caravan and my husband purchased a 2015 Dodge Ram. Kent went above and beyond to make sure that we were happy and that we got the deal we needed. He even came out to help me with all the features in my van the next day when I came back to ask questions. As the business manager, I am sure that he should have passed me on to someone else, another salesperson, but he didn't! He took the time and answered all my questions. Before Kent, we worked with Kelsey who was the sweetest girl you could ever meet. She was patient, funny, smart and made us feel like family. We are from a very small town and that is the customer service that we appreciate. Small town feel in the big city. When we came to pick up our truck, there was a little confusion and I was given a loaner and told that I would have to come back the next day. I was disappointed. But here comes Kelsey to the rescue and she delivered our new truck for my husband right to our door! That was an hour and fifteen minute trip just for us! The guys in the parts department were fabulous as well. Hilarious guys that again, made us feel like family. Last but not least, there was the hand written thank you note that Kelsey gave me personally when I was picking up the second vehicle. It was sweet and kind. We will never forget our wonderful experience at Capital Dodge and I will tell everyone to go there for a vehicle purchase. More

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My Capital Experience Purchased a used truck from Capital recently and I have nothing but good things to say. Very knowledgeable staff, no high pressure sales tactics and a Purchased a used truck from Capital recently and I have nothing but good things to say. Very knowledgeable staff, no high pressure sales tactics and a great environment. My sales person, Geoff Anderson made the experience painless. Thanks Geoff! More

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Great Sevice Great people and service! Everytime I come into Capital Dodge I always get premium service from all of the staff. Highly recommend them and will defin Great people and service! Everytime I come into Capital Dodge I always get premium service from all of the staff. Highly recommend them and will definitely be coming back! More

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Our First Experience with Capital Dodge From the moment we entered Capital Dodge, we felt welcome. Our salesperson, Geoff Anderson, was friendly and professional, and extremely competent in From the moment we entered Capital Dodge, we felt welcome. Our salesperson, Geoff Anderson, was friendly and professional, and extremely competent in finding the vehicle with all the options we wanted. The negotiation process was smooth and quick. The entire experience was positive and hassle-free. More

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Truck purchase Buying a new vehicle made easy. Jon was very helpful in finding the truck on the lot that matched my requests for a new Ram. Never once did I feel r Buying a new vehicle made easy. Jon was very helpful in finding the truck on the lot that matched my requests for a new Ram. Never once did I feel rushed in him securing the deal. A few days after the sale I had some additional questions so I called Jon and he again he took the time to answer them to my complete satisfaction My meeting with the Business Manager was a little rushed. It would have been nice to spend more time to go over the invoice line by line. . had More

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