Adam Pellegrin | Page 48

Excellent Raj took the time to help me determine what I was looking for. I ultimately drI've away with a great car. I especially appreciated all of the effort Raj took the time to help me determine what I was looking for. I ultimately drI've away with a great car. I especially appreciated all of the effort he took in explaining all of the features of the car to me. Best car buying experience I've had. Thanks Raj. More

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Excellent experience! Excellent Service! I recently purchased a 2015 Ford Fiesta SE from Erinwood Ford. Habib was extremely courteous and helpful. He understood and respected my needs and tim I recently purchased a 2015 Ford Fiesta SE from Erinwood Ford. Habib was extremely courteous and helpful. He understood and respected my needs and time, The management worked with me immediately to put me in the car I wanted with extreme professionalism. The business office was equally a pleasant experience and applied no pressure with any add-ons. Overall my best car purchase experience by far! I would definitely recommend this dealer to anyone looking to purchase a new or used vehicle. More

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My experience was wonderful. Erinwood Ford is the best. The staff there are great. Martin Menzies is a great guy. He went above and beyond to see that i am satisfied with the cho Erinwood Ford is the best. The staff there are great. Martin Menzies is a great guy. He went above and beyond to see that i am satisfied with the choice of SUV that i pick. More

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Great, Helpful Staff This is my second purchase from Erinwood Ford and my 4th Ford Escape. Needless to say, I know what I want. They met me on my price range, (not much ha This is my second purchase from Erinwood Ford and my 4th Ford Escape. Needless to say, I know what I want. They met me on my price range, (not much haggling, lol), upgraded my Escape to top of the line and I cannot be more pleased with my brand new 2017 Ford Escape Titanium. Chevon spent almost one hour with me explaining all the new upgrades, gadgets and how things worked, Thank you Chevon. I felt spoiled, everyone is there to try and meet you with your price range, vehicle choice, explaining things; financially, warranty wise, I did not feel let down. Nick is such a sweet man, always trying to make a deal work for you, the customer. Adam Thank you for no pressure to purchase after-market equipment, I appreciated that. After my previous experience with a local Ford Dealership where I was taken advantage of, I feel safe at Erinwood and will return in the future. Thank you Erinwood Kim Bertrand More

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Friendly and knowledgeable Habib was extremely friendly and helpful. He knew exactly what I wanted and what was best for me in a car. Although we were pressed for time, he expl Habib was extremely friendly and helpful. He knew exactly what I wanted and what was best for me in a car. Although we were pressed for time, he explained everything about the car and connected my phone as well. I feel confident that I can call Habib any time with questions I may have and he will answer "like a friend." More

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What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More

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Clayton Jacobson Clayton was kind, professional, very efficient, and deeply understanding At first we were a little concerned because she loved Young but she is de Clayton was kind, professional, very efficient, and deeply understanding At first we were a little concerned because she loved Young but she is definitely the most professional sales person I've ever had when buying a car – and I'm 70 years old ... so that's many cars ! And Adam met her match in the finance department ! More

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Quick, easy and excellent customer sevice We came for a test drive and left with a new car. I really enjoyed my time at Erinwood Ford as Addy made us feel very "at home" with our needs. We wer We came for a test drive and left with a new car. I really enjoyed my time at Erinwood Ford as Addy made us feel very "at home" with our needs. We were in a bit of a rush that day, which did not discourage Addy. He was very patient, multi-tasked to get the deal done sooner, and was super friendly the whole way through. After the papers were signed, I had a few days in-between picking up my Ford Fusion wherein which I sent a bunch of emails to Addy and he answered all within minutes. Very prompt and transparent Ford dealer. More

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Excellent Customer Service Martin Menzies' experience helped me acquire a new Ford F-150 by reducing the time for administrative activities and smoothed out the process. He ensu Martin Menzies' experience helped me acquire a new Ford F-150 by reducing the time for administrative activities and smoothed out the process. He ensured that I got the right vehicle at the right price at the right time. On Saturday morning, I picked up my new shiny vehicle. Very Happy!!!! More

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Purchase of 2017 F150 After finding the vehicle we liked on the Erinwood website we arranged for a test drive. We where introduced to Lem Weekes who worked with us to pur After finding the vehicle we liked on the Erinwood website we arranged for a test drive. We where introduced to Lem Weekes who worked with us to purchase the truck. He was very knowledgeable and worked with us to get an amazing price. We were then introduced to Adam to assist with financing and who made sure we understood all terms and answered all questions we had. We enjoyed our experience at Erinwood and would definitely recommend it to anyone. More

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