Honda Franck & Michel - Michel
Personnels très courtois et agréables !
Services impeccables !
Prises de rendez-vous rapides !
Qualité des pièces installées sont de très bonnes qualités.
Je vous recommandes Franck & Michel ! ! !
Super équipe - Davyboy2019
Le personnel est à l’écoute et courtois explique bien le véhicule le service est rapide et ils sont toujours là pour répondre à nos demandes
Merci! - Jean12
Très heureuse de mon Civic! Un gros merci à Tommy pour la livraison, et surtout Monsieur Pellerin pour son accueil et à l écoute de mes besoins.
Bon service - VTurcot
Excellent service et attentionné à mes besoins. Plusieurs services disponibles. Prix très bas pour faire un changement d’huile comparativement à la plus part des concessionnaires.
Great experience dealing - absolutely no disappointments - mlaric
Had a great experience with this sales person, no negative comments at all-
Would absolutely recommend this sales person 100%.
Again, no negative comments, everyone is pleasant and the place is extremely
clean and the sales person was wonderful.
Service de Honda Gatineau - Isabelle
Le service chez Honda Gatineau est toujours excellent, que ce soit pour les pneus, les rappels ou bien même les petites réparations mineures. Je n'ai jamais eu de réparations majeures sur mon véhicule. Merci à toute l'équipe pour l'excellent service.
Very satisfied customer - LeeBarlo
Danny found me a vehicule that suited my needs, and was very helpful answered every question I had.
Iam very happy with my purchase, and strongly recomend Danny to anyone looking for a preowned vehicule.Keep up the great work guys :)
fastest decision in our life - Abdulrhman
we came to see our option to trade in our old car and benoît took care of us. he is really an amazing and made us purchasing a new car in the same day and we are totally happy with everything he did to us. Defiantly i will recommend this place and do your best to be served by Benoit
bought a car - crazy Anglo
Good dealer with good service..no problems. Mr. Michaud was the salesman and he did a good job. I would recommend them for anyone else.
What a joke - accord2017
Drove into the dealership yesterday because all the warning lights on my car went off for the second time in a month and my 2017 Accord with 39 000 km's on it felt like it was going to stall while I was driving it this time (on the first incident the car felt fine and lights turned off after a few hours). They ran all the diagnostic tests and nothing turned up, the report didn't even indicate that the warning lights went off and according to the service because of that report there was nothing he could do and was handed a bill of $140 for the labour. No desire at all from them to look any further then their test, no concern for the fact that I am driving a car that may stall at any point. No advice on what to do if it happens again. He kept showing me a piece of paper with results, repeating that the tests came out perfect ... my concerns about my car almost stalling a few hours ago just didn't matter. When I complained about the service I was told that I did receive good service because I was seen without an appointment. He couldn't get me out of there fast enough.
The diagnostic test and the labour costs associated with running it should be absorbed by the extra warrantee that I purchased to not have to deal with this kind of thing. If I came in on a weekly basis and abused of it then perhaps I could understand that I have to pay but this is far from the case. And if the reason for my unscheduled visit was to be seen as fast as possible then I suppose I would have received good service but again, not the case.
Honda, get yourself together and focus on the big picture, client safety and making sure your product is functioning at the level it is supposed to. I hope someone at this dealership reverses the charges and more importantly tries a little harder then plugging my car into a machine to find out what is ACTUALLY wrong with my car. You have lost my trust and I look forward to the end of my lease. I should send you a bill for wasting my time.
Jules Aoun and his great service - Harold
I just bought a used vehicle from Honda Gabriel. I was served by Jules, who was excellent and very reliable. He was always available and went out of his way to meet my every request. Every time I walked in he greeted me with enthusiasm and treated me extremely well. He is someone with a lot of knowledge on the product he is selling, which is reassuring, and takes every client seriously. I would strongly recommend dealing with Jules if you are interested in purchasing a vehicle at Honda Gabriel; he is the go to guy.
Buyer Beware - Bo 2018
Based on personal experience with the pre-owned division of Honda de Laval, the following is my recommendation: Don't purchase if you live outside the province, don't assume the information you've been given (even if written) is accurate, have an independent inspection done on the vehicle before paying any money down. While the sales staff are friendly and helpful, remember they have no real power to assist you after the sale; that rests with the management and will end there. And, of yes, have a good command of the French language.
Receptionist gave wrong info & was rude. - Disappointed
I love my 2012 Accord & have the 7 year extended warranty. Last Fall my front windows suddenly stopped working. Called Lallier, told receptionist I was under 7 year warranty, regardless, she told me this problem was not covered under the warranty - I beg to differ. I went to a Honda dealer in Ottawa & sure enough...of course it was covered under warranty - they fixed it. So I spoke with the Hull manager. He tells me that the reason I was 1st told it wasn't covered is because I hadn't had the transmission fluid changed, which is a warranty requirement?!...I always bring my car in for regular oil changes and they tell ME if/when warranty requirements are due...as they have in the past. Manager tells me "it's my responsibility to ensure these warranty requirements get done". How am I to know this? I'm not a mechanic - I'm a 63 year old woman!...and Honda hasn't shy'd away in the past to tell me other warranty services were required - have always had required warranty services done and have always relied on the dealership to advise me. The manager tried putting me at fault - imagine! I took a different stance. I then asked him to explain to me "what does the transmission fund have to do with faulty electrical switches"... all he could say was that if you miss one of the warranty requirements...your warranty is null. He told me he'd handle it and to just bring my car in asap to gave the trani fluid changed and he'd fix himself up with Honda to ensure Ottawa dealership gets the ok to cover the cost of the faulty electrical switches. Shame on you Lallier for letting a good loyal customer down. It's up to YOU to inform ME when warranty work is manditorily required - you've done so in other inspection visits. Give it a break! Admit it when you're wrong. Ottawa dealership said it was negligent on your part. I guess I can't trust you with my extended warranty requirements but you were quick and determined to sell it to me as a benefit. Thank goodness I know differently & I don't easily give in when I know something is just not quite right. Don't be so arrogant and advise your receptionist to deter her inaccurate opinions and misinformation - READ the warranty and take care of your clients and inform and ensure ALL warranty requirement's are made known to the client. Imagine! being told I should have read the full extent of the warranty agreement!...give it a break - that's for you to tell me especially when I always regularly bring my car in to your branch for servicing & routine check ups. Salesmen are great and informative - it's the service centre that's at fault and unfortunately unreliable. This mistake of yours almost cost me my warranty.
I cant believe that honda ile perrot treats cx like that - Claude Fournier
I bought a honha civic on feb 20 2018 drovehome heard grinding noise in back wheel call dealer 1 hours after signing financing. Papers. Dealer said aold has is. Car has 49000 klm. Less then 5 years old called cunsumer protection and they told me dealer has to fix it the is a law in quebec 30 days or 1700klm.
Worst dealer. Dont buy from them cx service horrible..
Bad branch ...... bad manager ..... bad after sale service - Dodo2018
They Always changing their words after selling the car ... The manager promises before buying and every thing changes after buying the car ......they are just liars .
Horrible - C Mcdonald
Is zero stars an option? Alexandre Maher is condescending and arrogant. I drove to Hawkesbury to sign and pick up a car that we viewed in photos and that a family member went and saw in person. When we arrived, there was new noticeable and large damage that was not there a few days prior. Obviously, we did not accept the vehicle as it was, and Alex refused to have it fixed, also refused to provide any vehicle maintenance history, so we decided to walk away from the deal. Upon not accepting delivery of the car, Alex and the sales manager Benoit refused to return our deposit which was conditional to the sale and used only to hold the car. When we protested and explained they had no right to the deposit, Benoit then said he would be polite for 30 more seconds and then would call the police to have us removed. Hidden fees, hidden damage, no vehicle history, rude, unprofessional staff. Be warned. Do not buy from Hawkesbury Honda. I found another vehicle at another dealership and had an amazing experience. Strongly recommend Linda at Barrhaven Honda.
I was told to buy a car elsewhere - mlaric
Had an appointment - told them not happy with treatment.
HIS REPLY WAS WELL IF YOU ARE NOT HAPPY YOU CAN GO SOMEWHERE ELSE TO BUY YOUR CAR.
So I di MY NEW CAR IS FROM EXCEL HONDA.
I am delighted with the service I received from Advantage... - Lizon
I am delighted with the service I received from Advantage Honda. The salesman who greeted me treated me like a real client. I'd just be treated like an asshole at Maurice Toyota that I should thank them because with them I had known what a good dealer. Congratulations to Honda for good service .
I went to Donnacona Honda dealer located at 159 rue... - RWDriv3r
I went to Donnacona Honda dealer located at 159 rue Commerciale Donnacona, QC G3M 1W2 to go see an older model 2002 Honda Accord coupe that looked clean on the pictures and that a salesman assured me was spotless and rust-free. Once there, I noticed the car was in the shop bay like initially agreed on the phone before my departure, as to be able to look at it more easily since it there was a snowfall outside. From a first sight, at a distance, the car looked immaculate and the interior was in fact really clean, which is a rare thing. Although, by looking closer, I noticed some rust in spots where it's not related to car design, having owned the same car for 7 years certainly helped to see the details that give out the vehicle's history. I used to own a 1998 Honda Accord coupe LX which was essentially the same model with a few options different, but same engine, same transmission, standard.
Having doubts about the bodywork, I took out my paint gauge, which I bought after realizing I had undisclosed repairs done on a car I previously purchased that where not shown on the Carproof report. It's not a high end gauge, but it's consistent enough for measuring overall paint thickness on a metal surface. I noticed the paint discrepancy was over 8 mils, some areas being of a different gloss, showing imperfections and impurities in the paint. The paint job still didn't look like a botched job, machine painting versus hand painting might be the reason for the discrepancy. I might even have been wrong about it, it a possibility. Nevertheless, I was still interested by the car, even repaired, this could've been a sale for them. I asked the salesman to use his dealer account at Carproof to print a report to gain knowledge of the history of the car before buying it. We then went to see his boss, the director of the Donnacona Honda dealer located at 159 rue Commerciale Donnacona, QC G3M 1W2. When asked for the report, he mentioned not wanting to provide it and that the car was sold as-is. A seller being unwilling to provide a carproof to you should ring a bell. Dealers have a dealer account with Carproof, the cost is not the same for them. You could even pull out a Carproof report from a cellphone right in front of them, but after seeing the director's attitude decide not to just because a client shouldn't be pressured into buying a car without being offered all the history of the car.
Carproof reports are probably not foolproof, some owner's or sellers prefer to do the work without warranty claim, out of pocket or in-house. A collision damaged vehicle has a lower resale value and the loss might be passed unknowingly to the next owner. Selling a vehicle that has no Carproof collision history is much easier for a seller, most buyer's don't have the knowledge and tools to detect undisclosed previous history; even a well trained eye can miss a clue. Relying on Carproof solely, some buyers are not aware of their vehicle past history, some buyers wouldn't have purchased the car knowingly. A seller might insist that the Carproof is clean, "The Carproof is clean!", or even mention that the previous owner signed a declaration saying the car was never in an accident. You might even be tempted to laugh, as trained professionals buying a car with collision damage history without noticing it while an amateur can is pretty funny. If a previous owner was in an accident with a car, would he gain in trade-in value if the car's history remained undisclosed to Carproof?
Selling a vehicle with accident damage is one thing, not disclosing it, and furthermore not being open to provide easily accessible information is another. Being nice and offering a good customer service is everything, it even directly affects the bottom line.
Promises...Promises and more Promises... (nothing else) - Vector
BAD review for encore honda at chateauguay, qc, j6k 3c2
Do NOT trust them... never ever
ne pas faire affaire avec eux...ne
This is the worse customer service provided by a honda dealer...once they get your money they do not care about you.