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Honda Franck & Michel - Michel
Personnels très courtois et agréables !
Services impeccables !
Prises de rendez-vous rapides !
Qualité des pièces installées sont de très bonnes qualités.
Je vous recommandes Franck & Michel ! ! !
Excellent Service - 5* - Marie-Eve
Excellent service autant lors de l'entretien que lors d'une réparation. Mon aviseur technique (Keion Noel) est très à l'écoute des clients et très bonne expérience client.
Je recommande Honda des sources ! Service A1
Je voudrais dire un gros merci au meilleur des vendeurs... - Mustanggirl43
Je voudrais dire un gros merci au meilleur des vendeurs Michel Goyer pour sont service exemplaire. Je suis très contente de ma nouvelle Civic 2019 superbe voiture. je vous le recommande haut la main. 😊
Many mistakes and no integrity. - rustey
5 years ago when we leased our vehicle we bought a Honda Plus Insurance because the salesman gave us convincing reasons why this was beneficial. One of the reasons that convinced us to buy this insurance was that it would be 100% reimbursed at the end of our contract if it was not used. Now, 5 years later, we are at the end of our contract so we asked for the reimbursement of this insurance and we were told we had to show them the original contract with this clause however we are 100% certain that we were never given this paper. Honda Hamel tried to prove that they gave this paper to us however it was no where to be found in their files either. Then we were told we would not get the refund anyways because we had not honored the terms of the contract, ie that all maintenance and inspections had to have been done at the Honda Hamel location. Well this came as a HUGE shock to us because we live almost 1 hour away from this dealer and we would NEVER have bought this insurance if we had been told this condition. I had the issue escalated, only to receive a call from a rude and ignorant manager who said he was not wiling to do anything because we did not plan on buying from them in the future. This complaint is only one of numerous other mistakes throughout the entire process that leads me to believe that business ethic and customer service of Honda Hamel is very poor. I would council future clients to go elsewhere!
Good service in a tight tune and understanding staff tgar... - dumos
Good service in a tight tune and understanding staff tgar wulk do tgeir utmost to satisfy the client and make sure that all work has been accomplished properly. Quite satisfied
Excellent service de la part de Frédérique Leclerc. Un... - Caroline
Excellent service de la part de Frédérique Leclerc. Un gros merci, j’adore ma HR-V!! J’apprécie tout l’aide que vous m’avez porté en expliquant bien les fonctionnalités
Excellent Experience - Tony
Bought 2009 Honda Accord Coupe from Josef and sales manager Roberto in Oct 2019. They were extremely helpful and polite, spent time with us explaining the car and history. By far this was the best car buying experience I've ever had and I would not hesitate a second to deal with them again. Josef even made a follow up call to see if all is O.K and I even told him I needed a 2nd vehicle a CRV and he looked for one that would suit my needs.
BAD PEOPLE AND BAD SERVICE - scorpio
These ppl sucks.. untrained staff, dont knw what they are doing.. not responsive at all.
am an international student and i went there so that these people can help me to find me a good deal. Here comes the good part:
- They wanted a co-signer ( which i arranged with a good credit)
- then they wanted someone Canadian : well i mean come on.......... m international student, who would be ready to co-sign for me???? i came here a year ago, who would take such a big responsibility???
- never mind, then this lady named "julie" suggested me to get a co-signer who have visa for more then 7-8 years..... What, are you xxxxing kidding me????? who carry visa for 7 years dude? people get their PR after 3-4 years... then these freaks hung me like for a month, and then they canceled my loan...
well......... JUST FOR THE SAKE OF HONDA, I WOULD LIKE TO EDUCATE THE STAFF, NOW I HAVE MY OWN HONDA CIVIC, WITHOUT ANY CO-SIGNER (COZ I HAVE GOOD CREDIT SCORE) AND I'VE BEEN HAPPILY DRIVING IT FOR A WHILE NOW.
PLEASE HIRE GOOD AND KNOWLEDGEABLE STAFF TO GET CUSTOMERS. THE STAFF YOU HAVE RIGHT NOW, IS JUST DISAPPOINTMENT GATINEAU HONDA.
Very friendly - Guisa
Had the vehicle of my choice in stock, reception of vehicle was prompt and on time. Dealership is clean and well maintained. Would recommend dealership
Honda service - Hassan DJ
Awesome and friendly sales man. Provided very satisfying deal to me. I higly recommend him, Alex Maher.
Nice place for smooth transactions.
Glad I went there!
Great experience dealing - absolutely no disappointments - mlaric
Had a great experience with this sales person, no negative comments at all-
Would absolutely recommend this sales person 100%.
Again, no negative comments, everyone is pleasant and the place is extremely
clean and the sales person was wonderful.
Awesome Experience Again - Fern
What another great experience at Spinelli Honda, we just purchased our 6th vehicle, Honda Passport. The moment we entered the dealership we were taking care of from client services right through the explanation of the vehicle. Everyone was very professional and the staff was very kind. We will certainly return here for our service that is certain. Thanks again Spinelli Honda for another amazing experience.
Je Recommande ce concessionnaire - Louise
J’ai été voir eric leger conseiller de service chez Honda de Laval avec ma CRV et nous avons eu un excellent service.
Merci je le recommande fortement et il est très honnête.
C est ma pire d’expérience avec service à la clientèle... - Louna
C est ma pire d’expérience avec service à la clientèle aussi les directeurs des ventes pas professionnel aucun suivi avec les clients j avais commander une voiture et je l ai annule par la suite à cause des directeurs des ventes et leurs service qui est nuuuuul jamais je vais conseillé ce concessionnaire et j’amais j achète chez eux même avec les meilleurs prix je vais aller chercher ailleurs c sûr et certains
Avoid this dealer - djee
Bad and wrong service, unmention additionnal fees, dishonnest sellers. Go anywhere else, they are sharks in suits, every steps in the process went bad for me to buy a car. It was supposed to be a Fit 2019, and it would be too long too explain but i ended up with a civic 2018, it will have cost me about 12 000$ more than what was my firsst choice, they insert additionnal fees after also and more, avoid this place at any cost
I cant believe that honda ile perrot treats cx like that - Claude Fournier
I bought a honha civic on feb 20 2018 drovehome heard grinding noise in back wheel call dealer 1 hours after signing financing. Papers. Dealer said aold has is. Car has 49000 klm. Less then 5 years old called cunsumer protection and they told me dealer has to fix it the is a law in quebec 30 days or 1700klm.
Worst dealer. Dont buy from them cx service horrible..
I was told to buy a car elsewhere - mlaric
Had an appointment - told them not happy with treatment.
HIS REPLY WAS WELL IF YOU ARE NOT HAPPY YOU CAN GO SOMEWHERE ELSE TO BUY YOUR CAR.
So I di MY NEW CAR IS FROM EXCEL HONDA.
I am delighted with the service I received from Advantage... - Lizon
I am delighted with the service I received from Advantage Honda. The salesman who greeted me treated me like a real client. I'd just be treated like an asshole at Maurice Toyota that I should thank them because with them I had known what a good dealer. Congratulations to Honda for good service .
I went to Donnacona Honda dealer located at 159 rue... - RWDriv3r
I went to Donnacona Honda dealer located at 159 rue Commerciale Donnacona, QC G3M 1W2 to go see an older model 2002 Honda Accord coupe that looked clean on the pictures and that a salesman assured me was spotless and rust-free. Once there, I noticed the car was in the shop bay like initially agreed on the phone before my departure, as to be able to look at it more easily since it there was a snowfall outside. From a first sight, at a distance, the car looked immaculate and the interior was in fact really clean, which is a rare thing. Although, by looking closer, I noticed some rust in spots where it's not related to car design, having owned the same car for 7 years certainly helped to see the details that give out the vehicle's history. I used to own a 1998 Honda Accord coupe LX which was essentially the same model with a few options different, but same engine, same transmission, standard.
Having doubts about the bodywork, I took out my paint gauge, which I bought after realizing I had undisclosed repairs done on a car I previously purchased that where not shown on the Carproof report. It's not a high end gauge, but it's consistent enough for measuring overall paint thickness on a metal surface. I noticed the paint discrepancy was over 8 mils, some areas being of a different gloss, showing imperfections and impurities in the paint. The paint job still didn't look like a botched job, machine painting versus hand painting might be the reason for the discrepancy. I might even have been wrong about it, it a possibility. Nevertheless, I was still interested by the car, even repaired, this could've been a sale for them. I asked the salesman to use his dealer account at Carproof to print a report to gain knowledge of the history of the car before buying it. We then went to see his boss, the director of the Donnacona Honda dealer located at 159 rue Commerciale Donnacona, QC G3M 1W2. When asked for the report, he mentioned not wanting to provide it and that the car was sold as-is. A seller being unwilling to provide a carproof to you should ring a bell. Dealers have a dealer account with Carproof, the cost is not the same for them. You could even pull out a Carproof report from a cellphone right in front of them, but after seeing the director's attitude decide not to just because a client shouldn't be pressured into buying a car without being offered all the history of the car.
Carproof reports are probably not foolproof, some owner's or sellers prefer to do the work without warranty claim, out of pocket or in-house. A collision damaged vehicle has a lower resale value and the loss might be passed unknowingly to the next owner. Selling a vehicle that has no Carproof collision history is much easier for a seller, most buyer's don't have the knowledge and tools to detect undisclosed previous history; even a well trained eye can miss a clue. Relying on Carproof solely, some buyers are not aware of their vehicle past history, some buyers wouldn't have purchased the car knowingly. A seller might insist that the Carproof is clean, "The Carproof is clean!", or even mention that the previous owner signed a declaration saying the car was never in an accident. You might even be tempted to laugh, as trained professionals buying a car with collision damage history without noticing it while an amateur can is pretty funny. If a previous owner was in an accident with a car, would he gain in trade-in value if the car's history remained undisclosed to Carproof?
Selling a vehicle with accident damage is one thing, not disclosing it, and furthermore not being open to provide easily accessible information is another. Being nice and offering a good customer service is everything, it even directly affects the bottom line.
Promises...Promises and more Promises... (nothing else) - Vector
BAD review for encore honda at chateauguay, qc, j6k 3c2
Do NOT trust them... never ever
ne pas faire affaire avec eux...ne
This is the worse customer service provided by a honda dealer...once they get your money they do not care about you.