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Encore Automobiles ltee

Châteauguay, QC

1.4
3 Lifetime Reviews Review Dealership

266 boul Saint-Jean-Baptiste

Châteauguay, QC

J6K 3C2

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3 Reviews of Encore Automobiles ltee

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June 11, 2020

"All show no substance or customer attention"

- Luck jo

This dealership is about appearance and high pressure sales tactic. They have poor customer services, very little interest in making a deal. Bought several cars over the years and while one can expect a certain degree of give and take in negotiation after purchasing a 2018 Honda Accord two years ago the after sale services and dealing with management for possible new purchase is very unprofessional and sales staff are more interested in looks, style, and docile customers than putting their ego aside and getting a good deal for both customer and Honda. Plus when making changes to my lease agreement, had no sympathy to the hurdles (paperwork, time and displacement) and delay that this process cause, in fact made the customer feel like they were the problem. My .0002 cents but try several dealership before committing to this one.

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No
Employees Worked With
Benoit Maurice
February 01, 2017

"Promises...Promises and more Promises... (nothing else)"

- Vector

BAD review for encore honda at chateauguay, qc, j6k 3c2 Do NOT trust them... never ever ne pas faire affaire avec eux...ne This is the worse customer service provided by a honda dealer...once they get your money they do not care about you. rv

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Recommend Dealer
No
Employees Worked With
Benoit Maurice
March 03, 2014

"Extremely rude and dishonest car salesmen. The 2012 Honda..."

- ABenryane

Extremely rude and dishonest car salesmen. The 2012 Honda civic we went to try was said to be in "brand new" condition, something which was repeatedly advertized to us over several phone exchanges, made a scary noise each time you tried to brake, didn't have summer tires, had the spare tire in a questionable state and had rust on the rims. That being said they had offered us complimentary transport service to and from the dealership to test drive the cars since we indicated that we live more that 40 mins away from the dealership and could not test-drive the car. They did send a car to pick us up from a metro station 25 min away from the dealership, which was appreciated. However, after testing the car and informing them that we were not interested anymore in the purchase of the vehicle (because of the aforementioned and the set price), we were unceremoniously said to "find our own way home", as they wouldn't drive us back to the pick up place since we were not buying the car. Our complaints of such an unprofessional treatments was met with smirks, nonchalance and a complete lack of respect as we were told that we "were adults", that their driver "had left" and that our transport back was "not their problem". Finally after more than half an hour of complaining and negotiating with the dealership director, who initially suggested we "take a cab back", we were transported back to the metro by the same driver who brought us in (and who hadn't "left" as they mentioned earlier). Such a lack of professionalism, courtesy, honesty and common sales sense ensured that we are never to trust this dealership again, not to mention that they have made us quite wary of other Honda dealership, a brand we believed to be well-serviced because of their former reputation.

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Recommend Dealer
No
Employees Worked With
Daniel
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