Hamel Honda

5 years ago when we leased our vehicle we bought a Honda Plus Insurance because the salesman gave us convincing reasons why this was beneficial. One of the reasons that convinced us to buy this insurance was that it would be 100% reimbursed at the end of our contract if it was not used. Now, 5 years later, we are at the end of our contract so we asked for the reimbursement of this insurance and we were told we had to show them the original contract with this clause however we are 100% certain that we were never given this paper. Honda Hamel tried to prove that they gave this paper to us however it was no where to be found in their files either. Then we were told we would not get the refund anyways because we had not honored the terms of the contract, ie that all maintenance and inspections had to have been done at the Honda Hamel location. Well this came as a HUGE shock to us because we live almost 1 hour away from this dealer and we would NEVER have bought this insurance if we had been told this condition. I had the issue escalated, only to receive a call from a rude and ignorant manager who said he was not wiling to do anything because we did not plan on buying from them in the future. This complaint is only one of numerous other mistakes throughout the entire process that leads me to believe that business ethic and customer service of Honda Hamel is very poor. I would council future clients to go elsewhere!

Excellent service et attentionné à mes besoins. Plusieurs services disponibles. Prix très bas pour faire un changement d’huile comparativement à la plus part des concessionnaires.

Cette concession travaille à la meilleure transaction possible et comprend l’importance de la loyauté d’un client. Le vendeur Pierre Latour a livré au-delà des attentes.

Went to Hamel Honda and was greated with a smile. Sabrina was the sales lady i dealt with and she gave me an amazing service. She was patient, friendly and answered all my questions

Actually the service at Honda hamel is excellent and fast and very clean and they’re flexible also they offer car if you are busy. In my opinion the best service

I'll recommend going to Hamel because they are great, no sale pressure, they have great cars and great deals. I loved it and I love my new car.

We were well received by the salesman, Emanuel P. He was honest about the history of the car and able to arrange some helpful improvements. Hea didn’t push, went at our pace and patiently answered our questions and concerns. Both women helping with financing and delivery were helpful, friendly and professional.

I am very pleaswd with my new purchase at hamel honda st Eustache, i am looking forward for my first maintenance on the crz and meat the team that gave me an exellent service.

Nice warm welcome as soon as soon as you enter the dealership. Not too much pressure (sales pitch). Clean and professionnal. Many options offered to suit your needs. No hassels !!!. Straight to the point.

Just so easy going, no complications, i chose my car and in less than a week im driving it. Great customer service , can never go wrong driving a Honda.