12 Alberta Kia Dealers

Jamie Sparks was thorough in her inspection of my - lindamb

Jamie Sparks was thorough in her inspection of my vehicle. A very professional and friendly lady, my visits to Kia are always enjoyable and pleasant.

Had a pleasure working with Lethbridge Kia and love my - Charlene

Had a pleasure working with Lethbridge Kia and love my new ride, and I plan to continue to work with them in the future.

That place is owsome the sales agent give the customer - marc_200788

That place is owsome the sales agent give the customer what they want and they give some options and honest and you feel like home in that place in my opinion and they have teamwork and I recommend that place or dealership to my friends…keep up the good work you have quality passion pride!….

The service technician that looked after my service - karen

The service technician that looked after my service appointment was excellent…managing my disappointment in my vehicle high maintenance cost!

This dealership service department is terrible to deal - tzilkie

This dealership service department is terrible to deal with. Anytime that we have a need for parts or questions, They are terribly disorganized and are often not giving us accurate information. Recently we had to drive a two hour round-trip because they didn’t give us the proper parts. They now do not want to compensate the wear and tear time and gas money that it cost for me to turn around and do another two hour round trip. It also required me leaving a family event. The level of disrespect at this dealership has for people is absolutely stunning There was a couple there that loves almost 3 hours away from the dealership itself. The service department did not bother to mention that they close at two on Saturdays. They drove a six hour round-trip and had to wait for the service department person to come back just so they can get their part so that they wouldn’t have to do another six hour round-trip. This dealership does not care about customer service nor does it care about stepping up to fix their mistakes appropriately. Buyer beware - if you want to use Kia I would go to the West End. They’re phenomenal to deal with up there. I am now at a point that I need to escalate this up to provincial authorities just to have things addressed and dealt with appropriately. Very disappointed.

We bought a second hand 2019 Sorento that the dealership - amanda.inyeg

We bought a second hand 2019 Sorento that the dealership assured us was fully inspected and 100% passed their inspection standards. Eight months in, it now needs more repairs than it's worth including a brand new engine. Apparently Sorentos are known for engine scoring and oil leaks in the engine. No warning lights came on, and none of our routine maintenance displayed a problem. The service department just shrugged and said "sometimes the lights don't come on". The sales manager said that the car wasn't worth fixing and offered us $2,000 for the car we paid $23,000 for eight months earlier. No support, no help, just a shrug that "sometimes cars break". I would absolutely not buy a car from here.

This dealership is exceedingly helpful. - dhazbell

This dealership is exceedingly helpful. Melissa went above and beyond the call of duty. It is stressful buying a car and the staff made it very smooth.

My wife and 74 year old parents took a drive out to this - tomO

My wife and 74 year old parents took a drive out to this dealership hoping to look at the Kia EV9. We arrived and were promptly greeted by Adriano who ushered us to his desk. He was unable/unwilling to show us the EV9 until we first filled out some paperwork even though we made it clear that we were not test driving today, just looking at the interior. I asked the relevance of asking for my driving license and personal details to first look at the car and was told that the manager insists that to show the car they need to do a credit beaureau check. Warning flag 1. Again I said that we were not buying today, not even test driving, we just needed to see if our dogs might fit in the truck with the seats folded. We were told that we would need to fill it out to look. I wanted to stand up and walk out at this as no other dealer has requested us to fill out paper work just to open a door of a car on the showroom floor. In the end regretfully we filled out paper work and were asked to wait. We waited. 15-20 minutes for the sales manager, clearly at the desk chatting with another sales associate to come back. The sales manager needs to grant permission to bring the car around from the back for us to view. I asked if they might tell me if it was going to take much longer to bring the car around to view as I have other appointments this afternoon and we had been waiting 20 mins at this point in a very quiet dealership with lots of staff on their phones and chatting with each other. I was told that the EV9 was on its way around. My 74 year old mom, waiting still with me decided to look at another car, open the door and proceed to sit in. At this point the floor sales manager shouted over at her “if you open it, you bought it”. Probably just a joke but I thought it was a little rude to an elderly lady just looking at the car that he had never spoken to before. Meanwhile Adriano our sales guy came back over to ask us to meet him outside and he’d be back around with the car. We waited. Waited some more. Eventually he popped out to say sorry but the manager had taken the car out and it wasn’t available, he was very sorry. Warning flag 3 and 4. This is some of the worst buying experience I’ve had in any dealership. I found it dishonest and disrespectful of our time not to simply say upfront “sorry but the car isn’t available do you mind coming back another day?”. Instead they had us fill out meaningless paperwork that no other dealer expects you to fill out just to open the doors of any of the cars on the showroom floor. Insane. Would not recommend this dealer. Run a mile if you value your time and want to be treated with respect (particularly elderly folks looking to buy). As a final thing, they have techno music playing on blast on the showroom floor. Very hard to have a conversation with the music cranked so loud.

My husband and I are seniors and went to Kia Red Deer - Christine

My husband and I are seniors and went to Kia Red Deer with a limited budget. We had a very good result dealing with AJ, Hans and Andrew. These gentlemen met, what we felt was required in our final dealing, to bring home a used Kia Soul. They were personable, understanding and supportive and we were able to purchase a vehicle for a good price.

We are grateful to Phil at Kia with the excellent service - rayvic

We are grateful to Phil at Kia with the excellent service he provided when we were looking for a vehicle! He was friendly, helpful and knowledgeable and made our experience with Kia pleasant. We highly recommend Phil and the team at Kia. Thank you for all your help! Ray and Vickey

They offered me a great deal that no one else could. - RizaS

They offered me a great deal that no one else could. For a 7-yr contract, warranty was 5yrs. YES! you heard it people. Kia so underrated.