My wife and 74 year old parents took a drive out to this - tomO
My wife and 74 year old parents took a drive out to this dealership hoping to look at the Kia EV9. We arrived and were promptly greeted by Adriano who ushered us to his desk. He was unable/unwilling to show us the EV9 until we first filled out some paperwork even though we made it clear that we were not test driving today, just looking at the interior. I asked the relevance of asking for my driving license and personal details to first look at the car and was told that the manager insists that to show the car they need to do a credit beaureau check. Warning flag 1.
Again I said that we were not buying today, not even test driving, we just needed to see if our dogs might fit in the truck with the seats folded. We were told that we would need to fill it out to look. I wanted to stand up and walk out at this as no other dealer has requested us to fill out paper work just to open a door of a car on the showroom floor.
In the end regretfully we filled out paper work and were asked to wait. We waited. 15-20 minutes for the sales manager, clearly at the desk chatting with another sales associate to come back. The sales manager needs to grant permission to bring the car around from the back for us to view. I asked if they might tell me if it was going to take much longer to bring the car around to view as I have other appointments this afternoon and we had been waiting 20 mins at this point in a very quiet dealership with lots of staff on their phones and chatting with each other. I was told that the EV9 was on its way around.
My 74 year old mom, waiting still with me decided to look at another car, open the door and proceed to sit in. At this point the floor sales manager shouted over at her “if you open it, you bought it”. Probably just a joke but I thought it was a little rude to an elderly lady just looking at the car that he had never spoken to before.
Meanwhile Adriano our sales guy came back over to ask us to meet him outside and he’d be back around with the car. We waited. Waited some more. Eventually he popped out to say sorry but the manager had taken the car out and it wasn’t available, he was very sorry.
Warning flag 3 and 4.
This is some of the worst buying experience I’ve had in any dealership. I found it dishonest and disrespectful of our time not to simply say upfront “sorry but the car isn’t available do you mind coming back another day?”. Instead they had us fill out meaningless paperwork that no other dealer expects you to fill out just to open the doors of any of the cars on the showroom floor. Insane.
Would not recommend this dealer. Run a mile if you value your time and want to be treated with respect (particularly elderly folks looking to buy). As a final thing, they have techno music playing on blast on the showroom floor. Very hard to have a conversation with the music cranked so loud.
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