Alberta Mazda Dealers

extra milers - len

When we purchased a new vehicle from this dealership, the salesmen were top notch. Dan, Jeff, Daryl, actually listened to what was important to us and went the extra mile in service provided. We now own a 193 Mazda truck and a 2018Mazda SUV. Will be shopping here in the future. This was an excellent buying experience. We were especially impressed with the owner Barry. I Highly recommend this dealership.

Top Notch - Nancy

Having previously purchased two vehicles from Sundance Mazda, we were confident that this new experience would continue to exceed our expectations. We were not disappointed. Hope, our salesperson, was knowledgeable, personable and professional. We have consistently found this standard of service extends to all the staff from the office to the service department. We believe that we got both a great deal and a great car and would not hesitate to give the highest recommendation to Sundance Mazda.

0/5 - DO NOT BRING YOUR VEHICLE HERE FOR SERVICING!!! - tveblanc

They do not service your vehicle correctly the first time you bring it in... it needs to be brought back the following day or week for them to fix their mistakes. 1st visit - installed the incorrect remote start. Did not check in the system to confirm which one I had paid for. 2nd visit - After having my vehicle for a full day on my 1st visit, I had to bring it back the following week for another 8 hours for them to install the correct one. 3rd visit - oil change. Did not adjust the settings in my computer correctly so about a month later, I had to go back for them to set the computer properly. I informed them that one of the stitches on the leather on my backseat needed to be fixed through warranty - they told me they had taken photos and that the ticket had been sent to Mazda Canada for review and that they would be contacting me in 1-2 weeks to schedule the repair. 4th visit - get trailer hitch installed. Still had not heard back about the warranty coverage for my back seat stitching (this was now over 2 months later). Said they were still waiting to hear back from Mazda Canada about the service request. My car was still running fine, it was not a dire issue. However, I bought a brand new vehicle and wanted the stitching fixed. Phone call - called asking for an ETA on my backseat stitching and for the ticket number so that I could follow up with Mazda Canada and find out what was taking so long. The Service Manager admitted that the ticket was never sent in and that they "forgot" about it and asked me to send him photos via email of the stitching coming out. 5th Visit - stitching finally fixed after 5 months, oil change and winter tire change. After having my car for 8 hours, I picked it up to realize they installed the wrong steal rims (when I called to set up the appointment, I had specified that I wanted the alloy rims but they of course did not make a note of it and went ahead and installed what they thought was right). 6th visit - had to go back the next morning and they charged me the difference for the alloy rims vs. the steal (this was their mistake and my time - this should have been a $0 charge to me). Now, this is where i lost my patience with this Dealership and have lost my faith in Mazda Service technicians all together... 1 week after getting the oil change done, my check engine light went on and I was getting error messages on my computer saying that the Smart City Breaks were malfunctioning. I called North Hill right away and they said to bring it in and they would run diagnostics. 7th visit - ran diagnostics on my car all day. Called me at 4pm to tell me that my car was ready. I asked the Advisor on the phone what was wrong and he said that we would chat about it when I came in and wouldn't discuss the issue over the phone. When I arrived at the dealership they said that they couldn't find anything wrong with the vehicle but they had put in a ticket with Mazda Canada to see what their next course of action should be. They then tried to tell me that because I was doing 125 km/h on the highway to Canmore that speeding might have set off the error messages (this is a brand new CX-5 GT - doing 15 km/h over the speed limit should not be doing this!). 30 minutes after leaving the Dealership, I received a call from them saying that they heard back from Mazda and that the PCM needed to be replaced - a major part that would take a few days to order in. I took my vehicle to the Stoney Trail dealership the following day to get a 2nd opinion.They had my car for 3 hours to tell me that the air cap hadn't been closed when my last oil change was done - this is something that is on their checklist when they run diagnostics for a check engine light. My car has been running smoothly ever since. North Hill clearly didn't go through the checklist and I almost needed to repair a major part in my brand new vehicle for no reason - all they offered me to compensate for their numerous mistakes was a free oil change.

service department - Larry Larratt

I have been a professional auto tech for 50 years, but was recently in a position with my daughter's car that needed assistance from the Mazda Canada Tech Service for a major computer problem. I brought it into Gary Moe Mazda, and dealt with Robert Szpreglewski (Service Advisor) . Mazda indicated two of the onboard computers required replacement. I was extremely pleased with their willingness to work with me to find a repair solution that was more affordable to my daughter's budget. The car is back now, operating properly; and I want to say we are more than pleased with the service/ repair experience we had with Gary Moe Mazda, Red Deer. Larry Larratt

Stress-Free! - Jan

Very knowledgeable staff and competitive pricing. Haley was personable and did not waste my time. Much appreciated! My car bit the dust and I needed a replacement; fast! I looked at about 7 different dealers in the city and will never do that again! After meeting Haley I now know that buying a car does not have to be stressful and it doesn’t have to drain your bank account. Save time/money; ask for Haley!

Amazing - Kokisantos

My family and I bought 3 cars from this dealership and we are very pleased with the attention and service given to us definitely would recommend.

Im happy with my new CX5 but.. - Bryan

I bought a Mazda CX-5 2019 in the store. My sales rep Julie was awesome. However, after signing the contract and taking my money. The finance team Jacki/Pat/ Darien gave me a very poor customer service and being difficult to complete the transaction.

The best dealership I have ever visited - Joe

I was impressed by an excellent approach of the salesperson who helped me purchase my Mazda5 at this location. At the time of my purchase, there were three cars that I was considering. I started at Go Mazda in South as the price was more appealing. Unfortunately, the salesmen were pushy. At Landermark Mazda, Stephany let me decide about my car along with a quiet drive. She explained extensively about the car and did not hide anything about the car. I recommend anyone who considers to buy Mazda to go to this location. Stephany, Alex, Kirk are all amazing people who will help you with your purchase to make sure that you have got a good deal. I am completely satisfied with my purchase, and Mazda has won my heart.

Roof panel exploded - andref1970

Summer 2018, the roof panel exploded on our 2017 CX-5. There were no rocks or impact, it was hot, we were in the mountains and the panel just expladed as we were driving. The dealer's reaction was to not believe us and tell us there must have been an impact. This never happens with roof panels. They said they would not reimburse the repairs, which by the way were +/- 600. We were treated a if we were lyers… When you are interested in buying, they love you, but once the deal is done, they don't trust you and wil do everything they can not to pay of blame you for any issues with the car. This is poor service and vision. We will not spend any money there ever again, they will lose in the end, but probably they don't care anyway. This is our first Mazda and it will be our last. I would not recommand this dealer and Mazda to anyone.

Provides false estimates, don't trust them! - Chris

I took my vehicle in to get serviced because of a "knocking" sound at the rear of the vehicle. I had noticed some "bouncing" recently as well so figured it might be a shock or something. What I thought was going to be a few hundred dollars turned out to be a recommendation for $1,700 worth of suspension work. I told them not to do anything because I wanted to get a second opinion from an independent mechanic. I had to pay $160 just so they could assess what was wrong with the car even though they didn't do any physical work. A few days later I got a FREE estimate at an independent and they confirmed the work Kramer Mazda recommended was accurate.. they gave an estimate slightly higher than Kramer Mazda, which surprised me, so I decided to go back to Kramer Mazda to have the car fixed. I prepaid $1,050 for the required parts in advance which was fine, with the knowledge that I would need to pay for labour which they told me would come to about $600 more. So I was preparing for a $600 bill once it was fixed. I returned to find they had charged me $960! Apparently there was something else that they did that they never put on the original estimate (something to do with the front struts) and I was pissed. Had they included the cost the estimate would have exceeded the independent estimate I received and I never would have had them service my vehicle. I asked the service guy to have a manager call me the next day because I was not happy with how I was deceived with regard to the price. They never bothered to call me. That didn't surprise me at all though, I had no option I had to pay because the work was done. They knew they had my money so basically they said "F**K that guy".

SUCKED BIG TIME!!! - Bought else where yo!

Upon getting a quote for a new Mazda 3 I asked for a block heater as part of the quote. When I received the quote the wanted $650.00 for a $215.00 part. When I asked why so much I was told this is what our service dept charges. $435.00 for labour???????????????? Also the car I wanted was at another dealership and they want $1000.00 to bring it to GP. Questioned that also. I called 2 other dealerships and was told they just throw in the BH and the other said $220.00 if installed after the purchase part and labour. Gave them another chance at a re quote now they want $255.00 for the BH and no charge for the shipping. Total Scam from start to finish... BUYER BEWARE!!!!!!! Why would any sales person loose a sale over such a obvious and blatant way to line their pockets why a buyers hard earned money. they lost this sale and any other sale in the future as I BUY NEW EVERY 3-4 YEARS Needless to say I went else where to purchase a Mazda and got way more car for much less!!! The sad thing about it is I really wantED to buy the car from them as it was more convenient.