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Great experience - Miranda
We had Mazen as our salesman and he was amazing. He helped us with everything we needed and ensured we were able to walk away with the best deal possible. He was very kind and friendly, along with the managers we dealt with. They all made our first time buying a vehicle a great experience. I would highly recommend this dealership to everyone. We are super excited to be going home with the 2019 CX 5 GS comfort! Thanks to the team that helped us.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
extra milers - len
When we purchased a new vehicle from this dealership, the salesmen were top notch. Dan, Jeff, Daryl, actually listened to what was important to us and went the extra mile in service provided.
We now own a 193 Mazda truck and a 2018Mazda SUV. Will be shopping here in the future.
This was an excellent buying experience. We were especially impressed with the owner Barry. I
Highly recommend this dealership.
I have purchased many vehicles in my life and this was... - Bruce G Shemko
I have purchased many vehicles in my life and this was the most pleasant experience ever, From the time I entered the dealership, I was given the white glove treatment from start to finish. It was truly my pleasure to deal with this fantastic crew
2014 Mazda - Best service group ever - BrokedComputerInc
Broked Computer Inc, has been using Gary Moe Mazda since August 26, 2015.
We first got our 2014 Mazda there brand new, it has been excellent, all the maintenance I've done there in the past 5 years has been minor, Oil changes, tire rotations, and the basics.
I have had to replace my Serpentine belt twice, but with 280,000Km on the car, that only makes sense.
Arron, Rob, and all the others in service have been amazing.
The sales guys have been great, I will continue using Gary Moe Mazda for the forseeable future.
We have had disagreements in the past, we have had to negotiate over bills, but I have never felt ripped off, they have always been willing to explain the billing, and my own confusions on subjects.
I can truely say that I trust Gary Moe Mazda.
Amazing - Kokisantos
My family and I bought 3 cars from this dealership and we are very pleased with the attention and service given to us definitely would recommend.
Stress-Free! - Jan
Very knowledgeable staff and competitive pricing. Haley was personable and did not waste my time. Much appreciated! My car bit the dust and I needed a replacement; fast! I looked at about 7 different dealers in the city and will never do that again! After meeting Haley I now know that buying a car does not have to be stressful and it doesn’t have to drain your bank account. Save time/money; ask for Haley!
not impressed with the person at Service Desk. - Dealer Review
Probably won't buy another car here because of lack of Service I received(not knowlegeable. A young man came by and somewhat resolved issue
Im happy with my new CX5 but.. - Bryan
I bought a Mazda CX-5 2019 in the store. My sales rep Julie was awesome. However, after signing the contract and taking my money. The finance team Jacki/Pat/ Darien gave me a very poor customer service and being difficult to complete the transaction.
The Customer is Always Wrong - Rod S
Booked an online appointment for a routine oil change on my 2018 Mazda 3. When I arrived at the service counter I was informed there was no record of my appointment. I told the service person that I booked it online and was informed that they have been having issues with there online service booking app and that it often doesn’t work. I suggested they should post something on their website informing customers that the app doesn’t work. Despite the significant inconvenience they caused me, the best they could offer me was to schedule an appointment for the following week. How hard could it be for a dealership of this size to squeeze in an oil change. There was no acknowledgement that their online booking app, which they confirmed was problematic, caused me inconvenience and that they were too busy to address the issue.
I highly recommend customers avoid this service department.
We recently purchased a blue 2018 CX-9 and we absolutely... - Bearded Beauty
We recently purchased a blue 2018 CX-9 and we absolutely love it!! Special thanks to the salesman, James, for finding us exactly the right car to fit our needs. He wasn't pushy and was very professional in his role. Having been to other dealerships, and having been pressured and all-but-begged to buy, James had a very refreshing approach and was a pleasure to deal with.
Also, special thanks to the finance manager, Candice, for making things happen on the financial front. She was a pleasure to engage with and we joked about the age of her car. May I suggest a CX-9?
We were in a bit of a rush and had these two stay a bit after hours. They were happy to accomodate us. Sorry about that, guys. With a bit of effort you might be able to guilt me into a box of Timbits for the inconvienience.
My sincere thanks all around for a wonderful experience. 5 stars from me!
bad experience with booking - Miro
Unfortunately, I have to share my recent bad experience with booking a service appointment.
I requested the service (winter tires + oil change) appointment twice using the online booking tool. I prefer email/SMS communication, which I noted on the online form.
As way too often, nobody contacted me in 2 weeks.
Therefore, I left general complain on Stoney Trail Mazda site.
A lady called back in a very short time, stating she is following up on the online request. She offered an appointment in 2 weeks from now. I asked, if she can fit me in sooner, as I wait already 2 weeks for the appointment, but she did not have any other choices for me. Her overall behavior was cold and slightly arrogant. She did not apologized, just behaved like there was no complain and she is responding to the online request.
Because booking a service appointment is continuously difficult and slow, I am seriously considering to switch the service provider (after almost 7 years) despite the fact we never had an issue with the work done, the dealership or the shuttle drivers.
SUCKED BIG TIME!!! - Bought else where yo!
Upon getting a quote for a new Mazda 3 I asked for a block heater as part of the quote.
When I received the quote the wanted $650.00 for a $215.00 part.
When I asked why so much I was told this is what our service dept charges.
$435.00 for labour???????????????? Also the car I wanted was at another dealership and they want $1000.00 to bring it to GP. Questioned that also.
I called 2 other dealerships and was told they just throw in the BH and the other said $220.00
if installed after the purchase part and labour.
Gave them another chance at a re quote now they want $255.00 for the BH and no charge for the shipping.
Total Scam from start to finish... BUYER BEWARE!!!!!!!
Why would any sales person loose a sale over such a obvious and blatant way to line their pockets why a buyers hard earned money. they lost this sale and any other sale in the future as I BUY NEW EVERY 3-4 YEARS
Needless to say I went else where to purchase a Mazda and got way more car for much less!!!
The sad thing about it is I really wantED to buy the car from them as it was more convenient.