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Extremely poor customer service - Sam
I was interested in leasing a CX 30 AWD for my wife. Went to the dealership for a test drive. I was told that I will receive their best quote right away by e mail. The salesman I dealt with is Mina. He was nice enough and promised the quote will be sent right away. Did not receive the quote even after several hours passed. I sent e mail reminders. After several reminders and several hours later I got the response asking me about the details of a quote that I had received earlier from a Nissan dealership on a Qashqai. I provided him with the details and he responded that he can not match those numbers. I never asked the numbers to be matched as they are two very different vehicles. All I wanted was the best quote on CX 30. I made all this very clear to him but still he did not get me the quote. I sent an e mail to the Operations Manager and General Manager of the dealership and so far haven’t heard back from them. Over the years I have dealt with many dealership but this is by far the worst experience I have ever had. Please be aware of their poor customer service and try to stay away.
If i could give a lower rate than 1 I would. I bought my... - Josh
If i could give a lower rate than 1 I would. I bought my car from Go Mazda in Sept. 2019 and have had nothing but issues. I have found so many issues that were obviously hidden on purpose in order to make the sale. Would NEVER buy from here again.
Disreputable service with a mechanic at Mazda in Red... - ericksontonirae
Disreputable service with a mechanic at Mazda in Red Deer. Was told I needed a new spring when car is new, got a second opinion from another certified mechanic while shown underneath my car (springs are brand new, even have new stickers on them) mechanic found a small rock which was causing the rattling under the car! He removed the rock and what do you know... no more rattling. Pretty disappointed with Mazda! This is the last time I will purchase a vehicle from them or have any work done from them. I do have to say thanks to Rob in service for dealing with this matter.
Talk to Jamaal if you're in the market for a new car! - LightingLass
Recently had the pleasure of test driving a used vehicle at this dealership. The sales rep, Jamaal, was friendly, informative, and best of all no pressure sales tactics were used. How refreshing at a dealership!! I also had the opportunity to bring my Mazda in due to a recall. Thus far, I am looking forward to my future relationship with this business.
extra milers - len
When we purchased a new vehicle from this dealership, the salesmen were top notch. Dan, Jeff, Daryl, actually listened to what was important to us and went the extra mile in service provided.
We now own a 193 Mazda truck and a 2018Mazda SUV. Will be shopping here in the future.
This was an excellent buying experience. We were especially impressed with the owner Barry. I
Highly recommend this dealership.
Bad oil change experienced - rookie1379
March 2020 - I tooked my CX-9 for an oil change then after an oil change they gave me my key and told me that my ENGINE LIGHT WAS ON, I told them that it wasn't on when I brought it in. they said maybe the fuel cap, they check it and said look it was not close properly, funny things there were no warning sign on the dashboard at all before I brought my car, then they said drive it for 2-3 days and it will go away,,, after few days its still on and when I popped the hood, I notice that my coolant reservoir was empty. now I found out that I have coolant leaking. to get it fix, it will cost me around 3,000, which is too much for a 6 yrs old car, then suddenly a salesman called me at home asking me if I want to trade my car for a new one... I have my car for 6 year and all my service were done at mazda…usually after my oil change they never missed to ask me for a review and give them 5 star,,, couple of people I told about my experienced told me that never bring your car to them if you don't have warranty anymore...
shout out to jordan olson, he was very helpful and... - paul
shout out to jordan olson, he was very helpful and accomodating, staff are so welcoming upon our arrival, smiles everywhere, thank you so much l.a mazda, i will surely recommend this place to our family and friends!
Buy a car from Kevin Fyvie - Darcy
Kevin is extremely knowledgeable and personable. It's rare to find a person in this industry that cares as much about finding you the perfect ride as him. He will make sure you are getting the best deal and the best car buying experience!!
Josh was great to deal with. Fair price in the deal. Had... - aranjezo
Josh was great to deal with. Fair price in the deal. Had a few minor issues after the sale, and they were very fair and reasonable with me. I would recommend them anytime.
Terrible dealer, worse conduct and ethics " -... - Manny
Terrible dealer, worse conduct and ethics " - Disappointed special Susan
Terrible dealer. Don't honor their word. I went with my sister in-law to buy used car for her but Susan gave us papers to sign third party insurance without explanation and we trusted her. When we see the papers next morning we shocked, and we went to talk to her about it and we want to cancel the third party insurance but again like last time she lied to us by telling if we cancel it the bank wouldn't approve us. Then we talk with the bank and the third party insurance they are happy to help us.
Don't go there.
It was time to trade in the rx8 r3 for a baby hauler and... - Canuck
It was time to trade in the rx8 r3 for a baby hauler and traded it in towards a BMW 550 Gran Turismo. The sales department was truly fantastic to deal with and I was pleased with every aspect of that portion of the transaction.
Mazda had done an inspection on the car which came out clean and the one item that required to be addressed was fixed accordingly by a BMW specialist which Mazda footed the bill for. I took their inspection at face value and as an added precaution also bought an extended warranty through them at a cost of approximately $5,000 which was costly at the time but it was a comprehensive plan and I was assured it was the best coverage I could get for my vehicle. Signed on all the dotted lines and brought my new to me BMW home.
Soon after things went south for me. The finance manager never explained that the warranty was capped on the value of the vehicle. While this may seem reasonable, the way the deal was structured was that they maximized my trade in value which helped me with additional GST credit but then lowered the value of the vehicle drastically which was then reflected in said warranty. Therefore, unbeknownst to me at the time, my $5k warranty was capped at only a maximum of $14k in claims. Had this been made clear to me I would have opted out of the warranty then and there or atleast restructured the warranty package. Who pays $5000 in insurance for net coverage of $9,000?!
Shortly after purchasing the vehicle, realized it was burning excessive oil (over a quart in less than a 1000km). I figured I had purchased a very expensive warranty so would be covered. In under under a year the car has been to a very reputable BMW specialist on multiple occassions to address the oil leak and oil consumption problem aswas as other issues (control arm issues, panoramic shade stopped working). On top of paying for the warranty, I've had to shell out in excess of another $5,000 trying to address these engine issues while having put less than 5000km on the vehicle as the car has been out of commission for extended periods of time. The warranty has been capped out. I've had no recourse or assistance from the dealership. The new finance manager was a gentleman and looked into things for me but there was nothing he could do.
Lessons learned and caveat emptor:
1. Do not trust their mechanics to conduct a thorough pre purchase inspection. Especially on used cars that are of non-mazda makes. The car I bought was represented as being mechanically sound but early into my ownership I found out the hard way that it was not. I recommend getting a comprehensive PPI done at another mechanic for any used car you purchase from them.
2. If you want an extended warranty, don't buy one from them. If you do, ensure the finance manager walks you through all the mechanics of said warranty in detail and make sure you read the fine print so you fully understand how the warranty works. Don't trust them implicitly to be fully transparent.
3. This dealership won't stand by their used cars - I would not recommend them for any used car purchases. There are other instances if you peruse the negative reviews of cases where used cars that were represented to be mechanically sound had thousands of dollars of repairs being required post sale.
Cora RobinsonCora Robinson
3 weeks ago
I am so thrilled with the service I received at Stoney Trail Mazda. I bought my first car there seven years ago and recently purchased a new vehicle. Glenn was so great to deal with to help find the perfect car for me and ensured I was …More
Response from the owner
2 weeks ago
Thank you for the taking the time to share this with us, Cora! We are happy to hear about your great experience. Glenn and Merianne are valued members of our team and we will make sure to pass on the positive comments to them. Thank you for choosing us 7 years ago and again with this new purchase. Congratulations!
Kelsey PinelKelsey Pinel
2 reviews · 1 photo
2 weeks ago
Stoney Trail Mazda team is amazing! I love getting my car serviced here and when I decided to upgrade this past month GLENN was fantastic and made sure I was well taken care of! I would highly recommend heading to STM for all your Mazda needs! :)
SUCKED BIG TIME!!! - Bought else where yo!
Upon getting a quote for a new Mazda 3 I asked for a block heater as part of the quote.
When I received the quote the wanted $650.00 for a $215.00 part.
When I asked why so much I was told this is what our service dept charges.
$435.00 for labour???????????????? Also the car I wanted was at another dealership and they want $1000.00 to bring it to GP. Questioned that also.
I called 2 other dealerships and was told they just throw in the BH and the other said $220.00
if installed after the purchase part and labour.
Gave them another chance at a re quote now they want $255.00 for the BH and no charge for the shipping.
Total Scam from start to finish... BUYER BEWARE!!!!!!!
Why would any sales person loose a sale over such a obvious and blatant way to line their pockets why a buyers hard earned money. they lost this sale and any other sale in the future as I BUY NEW EVERY 3-4 YEARS
Needless to say I went else where to purchase a Mazda and got way more car for much less!!!
The sad thing about it is I really wantED to buy the car from them as it was more convenient.