Last week, I bought an used car, and it turned out to be - Pavlo
Last week, I bought an used car, and it turned out to be the worst purchase of my life!
My English is still developing, as I have only been in Canada for a little over a year. I had to leave Ukraine because of the war and the danger it posed to my family.
I don't know much about the car-buying process. I thought well-known dealerships like Go Mazda were reputable, so I trusted them. As it turned out, that was a big mistake!
I wanted to buy a financed car with a good down payment, so I came in, test drove several cars, and chose one I liked.
I thought everything was fine at that point, so we continued with the purchase process, They offered me additional packages several times, but I refused, leaving only one that suited me: windshield protection for $699. They refused to remove the dry cleaning and car preparation package for $895, which I don't understand, since I don't need it.
I agreed to apply for financing, paid the deposit, and was told to go upstairs to meet with the financiers.
There, I met their financial manager, Jade. We started filling out the application. She said my credit rating wasn't very good, but we could try applying with my wife.
I answered all her questions, and she submitted the financing application. About 30 minutes later, she returned and said that everything was fine. The financing had been approved and all that was left to do was sign the documents.
However, when I started looking through the documents, I noticed that a significant number of additional packages that I had not requested had been added to the price. When I asked about them, they quickly replied that they would not approve the financing without these additional packages and that I had to take them. Otherwise, there would be no financing. When I asked what was included in the packages, Jade said that I needed to sign the documents. Otherwise, the financing would not be approved. She said that when my wife and I arrived on Monday, she would show us everything. (It was Saturday evening) On Monday evening, I arrived with my wife so that she could sign the documents. First, we asked Jade about the additional packages and whether we could refuse them. She said the same thing she had said to me on Saturday evening: that we couldn't because there would be no financing. I asked if I could see and read the additional packages today. She said no and that I could only see them tomorrow when I picked up the car. She said that I had to sign the documents right then if I wanted the car. Otherwise, I couldn't have it because I had already sold my old car. My wife and I signed all the documents.On Tuesday, when we came to pick up the car, Jade wasn't there, so another financial manager came to us. I asked him if there were documents for the services I had paid for. He said we didn't need anything, but he added a few words to the purchase agreement in pencil. We took the car because we had already signed everything.
The next day, I wrote Jade a letter asking her to show me the documents for the services they had forced me to buy. She called me back and started to explain, but I asked her again to send me the documents. Then, that evening, she sent me three brochures.At that point, I realized that my family had been deceived and lied to about everything.
They sold me two windshield protection packages: one for $699, which I agreed to, and another for $1,183 in the AUTOGUARD package. The biggest scam was the $3,597 protection package, which included covering the car interior with protective oils and protecting the car paint with a ceramic-type coating. I definitely don't think this was necessary.
Interestingly, they didn't even perform the $3,597 service! Nothing came of it because all the documents were signed Monday evening, and I picked up the car Tuesday. Not even professional detailing studios can cover a car with a ceramic-type protective coating that quickly.
This is not an official Mazda dealership—it's a bunch of high-level scammers and liars!
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