They do not service your vehicle correctly the first time you bring it in... it needs to be brought back the following day or week for them to fix their mistakes.
1st visit - installed the incorrect remote start. Did not check in the system to confirm which one I had paid for.
2nd visit - After having my vehicle for a full day on my 1st visit, I had to bring it back the following week for another 8 hours for them to install the correct one.
3rd visit - oil change. Did not adjust the settings in my computer correctly so about a month later, I had to go back for them to set the computer properly. I informed them that one of the stitches on the leather on my backseat needed to be fixed through warranty - they told me they had taken photos and that the ticket had been sent to Mazda Canada for review and that they would be contacting me in 1-2 weeks to schedule the repair.
4th visit - get trailer hitch installed. Still had not heard back about the warranty coverage for my back seat stitching (this was now over 2 months later). Said they were still waiting to hear back from Mazda Canada about the service request. My car was still running fine, it was not a dire issue. However, I bought a brand new vehicle and wanted the stitching fixed.
Phone call - called asking for an ETA on my backseat stitching and for the ticket number so that I could follow up with Mazda Canada and find out what was taking so long. The Service Manager admitted that the ticket was never sent in and that they "forgot" about it and asked me to send him photos via email of the stitching coming out.
5th Visit - stitching finally fixed after 5 months, oil change and winter tire change. After having my car for 8 hours, I picked it up to realize they installed the wrong steal rims (when I called to set up the appointment, I had specified that I wanted the alloy rims but they of course did not make a note of it and went ahead and installed what they thought was right).
6th visit - had to go back the next morning and they charged me the difference for the alloy rims vs. the steal (this was their mistake and my time - this should have been a $0 charge to me).
Now, this is where i lost my patience with this Dealership and have lost my faith in Mazda Service technicians all together...
1 week after getting the oil change done, my check engine light went on and I was getting error messages on my computer saying that the Smart City Breaks were malfunctioning. I called North Hill right away and they said to bring it in and they would run diagnostics.
7th visit - ran diagnostics on my car all day. Called me at 4pm to tell me that my car was ready. I asked the Advisor on the phone what was wrong and he said that we would chat about it when I came in and wouldn't discuss the issue over the phone. When I arrived at the dealership they said that they couldn't find anything wrong with the vehicle but they had put in a ticket with Mazda Canada to see what their next course of action should be. They then tried to tell me that because I was doing 125 km/h on the highway to Canmore that speeding might have set off the error messages (this is a brand new CX-5 GT - doing 15 km/h over the speed limit should not be doing this!). 30 minutes after leaving the Dealership, I received a call from them saying that they heard back from Mazda and that the PCM needed to be replaced - a major part that would take a few days to order in.
I took my vehicle to the Stoney Trail dealership the following day to get a 2nd opinion.They had my car for 3 hours to tell me that the air cap hadn't been closed when my last oil change was done - this is something that is on their checklist when they run diagnostics for a check engine light. My car has been running smoothly ever since. North Hill clearly didn't go through the checklist and I almost needed to repair a major part in my brand new vehicle for no reason - all they offered me to compensate for their numerous mistakes was a free oil change.