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North Hill Mazda

4.3

20 Lifetime Reviews

1211 Centre St NW , Calgary, Alberta T2E 2R3 Directions
Sales: (403) 276-5962

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20 Reviews of North Hill Mazda

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January 08, 2019

"0/5 - DO NOT BRING YOUR VEHICLE HERE FOR SERVICING!!!"

- tveblanc

They do not service your vehicle correctly the first time you bring it in... it needs to be brought back the following day or week for them to fix their mistakes. 1st visit - installed the incorrect remote start. Did not check in the system to confirm which one I had paid for. 2nd visit - After having my vehicle for a full day on my 1st visit, I had to bring it back the following week for another 8 hours for them to install the correct one. 3rd visit - oil change. Did not adjust the settings in my computer correctly so about a month later, I had to go back for them to set the computer properly. I informed them that one of the stitches on the leather on my backseat needed to be fixed through warranty - they told me they had taken photos and that the ticket had been sent to Mazda Canada for review and that they would be contacting me in 1-2 weeks to schedule the repair. 4th visit - get trailer hitch installed. Still had not heard back about the warranty coverage for my back seat stitching (this was now over 2 months later). Said they were still waiting to hear back from Mazda Canada about the service request. My car was still running fine, it was not a dire issue. However, I bought a brand new vehicle and wanted the stitching fixed. Phone call - called asking for an ETA on my backseat stitching and for the ticket number so that I could follow up with Mazda Canada and find out what was taking so long. The Service Manager admitted that the ticket was never sent in and that they "forgot" about it and asked me to send him photos via email of the stitching coming out. 5th Visit - stitching finally fixed after 5 months, oil change and winter tire change. After having my car for 8 hours, I picked it up to realize they installed the wrong steal rims (when I called to set up the appointment, I had specified that I wanted the alloy rims but they of course did not make a note of it and went ahead and installed what they thought was right). 6th visit - had to go back the next morning and they charged me the difference for the alloy rims vs. the steal (this was their mistake and my time - this should have been a $0 charge to me). Now, this is where i lost my patience with this Dealership and have lost my faith in Mazda Service technicians all together... 1 week after getting the oil change done, my check engine light went on and I was getting error messages on my computer saying that the Smart City Breaks were malfunctioning. I called North Hill right away and they said to bring it in and they would run diagnostics. 7th visit - ran diagnostics on my car all day. Called me at 4pm to tell me that my car was ready. I asked the Advisor on the phone what was wrong and he said that we would chat about it when I came in and wouldn't discuss the issue over the phone. When I arrived at the dealership they said that they couldn't find anything wrong with the vehicle but they had put in a ticket with Mazda Canada to see what their next course of action should be. They then tried to tell me that because I was doing 125 km/h on the highway to Canmore that speeding might have set off the error messages (this is a brand new CX-5 GT - doing 15 km/h over the speed limit should not be doing this!). 30 minutes after leaving the Dealership, I received a call from them saying that they heard back from Mazda and that the PCM needed to be replaced - a major part that would take a few days to order in. I took my vehicle to the Stoney Trail dealership the following day to get a 2nd opinion.They had my car for 3 hours to tell me that the air cap hadn't been closed when my last oil change was done - this is something that is on their checklist when they run diagnostics for a check engine light. My car has been running smoothly ever since. North Hill clearly didn't go through the checklist and I almost needed to repair a major part in my brand new vehicle for no reason - all they offered me to compensate for their numerous mistakes was a free oil change.

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Recommend Dealer
No
Employees Worked With
Steve McKenzie, Troy (Advisor)
December 06, 2018

"A MANAGER THAT CARES!"

- bob&marylou

We have recently purchase a CX-5 and a Mazda 3 to replace our aging vehicles. We chose North Hill because of the favourable reviews. We did experience some communication problems that were dealt with by Bob Orchard quickly and effectively. He was genuinely concerned, provided no phoney excuses, didn't shift blame but accepted that they had slipped up, apologized and took corrective measures immediately. You don't run into that kind of integrity everyday and as far as I am concerned, that is all I am looking for...honesty, integrity and commitment. I realize nobody is perfect but to stand up and take responsibility the way North Hill Mazda did speaks louder than all the advertisers words.

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Recommend Dealer
Yes
Employees Worked With
David, Donna, Robert
April 20, 2018

"Service at north hill mazda"

- Maxda6

I was very happy with the service at North Hill.They fit me in the next day and took care or the issue while I waited on the car..I even had a cup of coffee and got to practice my Spanish with one of the staff..... great people!

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Yes
Employees Worked With
Cabt remember the name speaks Spanish
February 28, 2018

"Absolutely the best dealership in Calgary"

- Ben Goud

Followed Doug to Northhill Mazda from another dealership as he provided honest and reliable advice to my wife and didn't try to up sell on unnecessary features but rather provided both the positives and the negatives of the features and left her feeling like there was little pressure. After purchasing our first new vehicle with this dealership, I have picked up a used vehicle for my brother here, and then a new cx-5 as our family got to large for the Mazda3. I have also had the best service experiences at this dealership for a couple years now over other dealerships in Calgary and the customer service is next to none. Troy in particular has provided me excellent service and a friendly face that I look forward to seeing first on service and now on sales. I will definitely be back with both my service and sales needs. Rob, the manager here, has always provided me with trade in values on both of my vehicles well over a thousand dollars more than I was offered at other dealership and has personally stopped to say thanks for our service on each of my purchases. I would and have recommended this dealership to my friends and family, and will continue to in the future.

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Yes
Employees Worked With
Troy, Rob, David, Lindsey
December 20, 2017

"Had a Great Experience"

- JAMES INGLIS

My wife and I bought our first vehicle a couple weeks ago from North Hill Mazda and really enjoyed the experience. Donna Ritter was a pleasure to deal with, even coming in on her day off to deliver the vehicle to us. I'd also like to give a shout out to Kurt and Sylvain who went above and beyond to make us feel comfortable. We would definitely recommend North Hill Mazda!!

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Yes
Employees Worked With
Donna Ritter, Kurt Mulder, Sylvain Beauchamp
October 23, 2017

"Blah De blah"

- Nothappy2017

Blah I clicked on the wrong dealership and now can’t get out of this app. They won’t let you delete an erroneous review. The app should let you do that

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Yes
Employees Worked With
Blah
April 27, 2017

"Davin Heikkinen!"

- arjunc

I had the pleasure of visiting North Hill Mazda recently to learn about and look at Mazda cars. I got the opportunity to speak with Davin Heikkinen. Davin was an exceptional individual with tremendous knowledge about cars and was very professional and friendly. He was very honest and explained me everything in great detail. He was also very patient to answer all my questions. If you visit North Hill Mazda, Davin Heikkinen is your go to man! Top-notch individual in an Outstanding Dealership! I highly recommend!

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Yes
Employees Worked With
Davin Heikkinen
March 24, 2017

"Nobody offered to help me"

- Mohammed

Nobody offered to help me buy a vehicle. After walking around forever I finally approached the sales staff but I still could no get the sales help I needed so I left wondering if this dealership is even interested in selling vehicles.

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Recommend Dealer
No
Employees Worked With
Sales Department
November 13, 2016

"Friendly and speedy customer service!"

- Pragmatic403

I've only been to this location twice for minor work (replacing a headlight and taillight), but I have to commend the folks for their friendly attitude and hard work. The second time I came to have my taillight replaced, they did it in half an hour before I went to work. I can't tell you what a positive experience it is to bring my car here - I would recommend this to anyone, not just Mazda owners. Great work!

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Yes
Employees Worked With
Can't remember but he had glasses
September 24, 2016

"Great Energy and customer service "

- Mazda Luv

What a breath of fresh air, I haven't received that kind of customer service in a long time. Thank you Steve, Sylvain, and Davin, it's people like you that make a real difference, I'm very grateful for everything.

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Recommend Dealer
Yes
Employees Worked With
Sylvain Beauchamp, Steve McKenzie
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