Landmark Mazda

We went in to take a look at the cx-5 for my wife. The salesman basically ignored my wife and talked to me. He wouldn't answer our questions and constantly tried to control the conversation. Then went we weren't ready to commit to buying he got aggressive with his tactics, went and got his manager to talk to us. We felt very pressured even though we we're very clear we we're not going to be buying today. We will be going to another dealer to test drive the cx-5.

Worst customer service ever. My car is under an extended warranty, that Mazda said the car is covered with but then told me that since I don’t have a receipt for the extended warranty I’m not eligible to use it. Even after they proved the car had the warranty coverage attached. The sales manager, Tara Nash tried to tell me that since that Mazda used to be a GM they didn’t have access to any of my warranty info. The ok’d me to go to a closer Ford dealer to have my car fixed and it’s been a.month and all I’ve gotten is lies and inconsistency from Landmark Mazda and Mazda Canada. They have even gone so far as to tell me the dealership where my car is is lying to me and refuse to provide me with any relevant information on what my warranty covers. First telling me the entire repair would be covered to now telling me that the warranty department has to assess what they are and aren’t paying for. I was told originally that Mazda would handle everything but I have had to contact both Landmark Mazda and Mazda Canada on more than 12 different occasions in the past 4 weeks to get information and the majority of time I get the run around and more inconsistent information.

March 2020 - I tooked my CX-9 for an oil change then after an oil change they gave me my key and told me that my ENGINE LIGHT WAS ON, I told them that it wasn't on when I brought it in. they said maybe the fuel cap, they check it and said look it was not close properly, funny things there were no warning sign on the dashboard at all before I brought my car, then they said drive it for 2-3 days and it will go away,,, after few days its still on and when I popped the hood, I notice that my coolant reservoir was empty. now I found out that I have coolant leaking. to get it fix, it will cost me around 3,000, which is too much for a 6 yrs old car, then suddenly a salesman called me at home asking me if I want to trade my car for a new one... I have my car for 6 year and all my service were done at mazda…usually after my oil change they never missed to ask me for a review and give them 5 star,,, couple of people I told about my experienced told me that never bring your car to them if you don't have warranty anymore...

bought a 2019 mazda gs awd from Sarah. She was very friendly and answered all my Questions.I came to Landmark from another Mazda dealer because i didn"t like their attitude.I was impressed with how Sarah explained all the functions and details of the car after purchase.

A very relaxing and understanding experience helping our daughter buy her first car. Sarah was quick to assess that our daughter had done her homework and new what she was looking for. Then she proceeded to provide a positive and successful sales! We appreciated the professional financial guidance from Chris.

My family and I had a great experience, All of the the staff were very helpful and accommodating,We are very happy with our purchase.

When shopping for a vehicle and comparing, type, quality, cost and information, Susan and Mark were both informative, and listened to any concerns with correct responses to the vehicle, not over exaggerated data some dealerships quote. When the choices were narrowed to the CX-5 and another competitor Hyundai, both excellent vehicles, their cost and final quote showed no hidden surprises, Susan provided value minded advice when assisting with extras to save me money on winter tire rims. Our final decision came down to my wife wishing the color and shortly afterwards, it was in the shop. Finance Manager Kirk Graham went through the paperwork with my wife and myself, no hidden negative surprises, and even saved us money in the paperwork costs, and when the signing was almost complete, we put our truck in as a trade in, gave us a fair quote lessening the bi weekly costs and finishing the event to a positive experience. Ross & Bernice C.

Booked an online appointment for a routine oil change on my 2018 Mazda 3. When I arrived at the service counter I was informed there was no record of my appointment. I told the service person that I booked it online and was informed that they have been having issues with there online service booking app and that it often doesn’t work. I suggested they should post something on their website informing customers that the app doesn’t work. Despite the significant inconvenience they caused me, the best they could offer me was to schedule an appointment for the following week. How hard could it be for a dealership of this size to squeeze in an oil change. There was no acknowledgement that their online booking app, which they confirmed was problematic, caused me inconvenience and that they were too busy to address the issue. I highly recommend customers avoid this service department.

I was impressed by an excellent approach of the salesperson who helped me purchase my Mazda5 at this location. At the time of my purchase, there were three cars that I was considering. I started at Go Mazda in South as the price was more appealing. Unfortunately, the salesmen were pushy. At Landermark Mazda, Stephany let me decide about my car along with a quiet drive. She explained extensively about the car and did not hide anything about the car. I recommend anyone who considers to buy Mazda to go to this location. Stephany, Alex, Kirk are all amazing people who will help you with your purchase to make sure that you have got a good deal. I am completely satisfied with my purchase, and Mazda has won my heart.

Gave for oil change dont think they even opened my bonnet wen came home was totally out of power steering fluid .complained and the manager said that's how it is supposed to be he can see fluid but I showed it to 20 other people no one could see the fluide so maybe the managers is superb .anyways not going there anymore to be cheated .