Geoff Weiss, salesman at Stoney Trail Mazda, lied to a direct question form this customer. Can I rate them lower than 1 star?
Several months ago, I talked to a salesman, Paul, while my car was being serviced. On June 22 I went to Stoney Trail Mazda to look at a specific used car on Autotrader. Geoff Weiss approached me, I asked if Paul was available and that I was interested in that car. He looked up the car on line and told me it was already sold, but he'd tell Paul I was in. OK, I was too late.
On June 24, the car was still on Autotrader, so I made an email inquiry. It was NOT sold, on the lot and available for sale. So I made an appointment with Paul that afternoon, Upon my arrival, Paul informed me that the car was sold in the last hour. By Geoff. It appears Geoff had a customer who was interested in the car, but had not yet signed a deal. He LIED to me, told the the ca was unavailable, presumably so he wouldn't loose the sale to Paul.
I emailed the GM. He never replied. To me, that means the GM does not see any problem with lying to customers. For that reason, I will NOT be bringing my existing Mazda car to Stoney Trail Mazda, nor will i be purchasing any new or used vehicles from them. If the GM condones this behavior, how can I trust the service department?