Ok I’m going to start by saying this place ROYAL OAK MAZDA is a rip Off. I came in there to have my relatively new Mazda looked at bc my horn didn’t work. Originally though I just wanted an oil change.
Julie the receptionist at service made an invoice which I needed to sign. There was a quote about for 280 dollars to which I said what is this I only want an oil change but had just mentioned my horn wasn’t working ( ps you’d think that is something they would take care of as it’s probably just a fuse) anyway I told her that in no way did I want anything fixed but the oil change ( OVER PRICED OIL CHANGE) when I was about to go back to retrieve my car they added all these RIDICULOUS charges, 45 dollars to change a lightbulb? Really? Also they charged me for a diagnostic (160) that I never asked for. They kept telling me i signed the paper agreeing to the charges but I said no I asked about what those were and Julie insisted it wasn’t a charge only something they would charge if they fixed anything . They fixed my light bulb, I didn’t ask them to, they diagnosed my car , I didn’t ask them to and THEN when I refused to pay for the diagnostic Julie never said I’d be charged for they told me they would and I quote “ not release my car to me until
I paid the entire bill” . I called in and spoke to Cassandra and she told me she would look into it and call me back in a few minutes... an hour later I had to call back to which she said the price stands bc I signed the paper. I explained to her that her service lady had mislead me and so she suggested I speak to russel one of the managers. By then my kids had been waiting outside of school for me and my blood pressure was through the roof. See Russel and the gang didn’t understand why I’d be so over the top
Angry about them holding my car hostage while trying ( during a pandemic) to rip me off. He didn’t get why I was raising my voice as my children had been waiting for me to pick them up from school. He actually hung up on me bc at a certain point of staff completely not helping you you tend to lose it. He hung up and before he did though he said to me” you won’t get your car unless you pay the bill” ... CLICK. I called back and told Cassandra what had occurred and she said the bill still
Stands so I said well who do you think has more to lose , one of your employees who is clearly lying about the conversation that took place or me. Apparently at this Mazda in ROYAL OAK, the customer is clearly NEVER RIGHT. Finally I was told if I wanted help which two hours into I didn’t get, I’d need to basically suck up to the manager and “
Be nice” hahha yeah no. That’s not how I operate, this business wronged me and yet I need to “ make sure I don’t raise my voice or I won’t be helped”. I am furious with this company and want to tell anyone reading this that they are SCAMMERS. They all stick together , they don’t care about the customer whether right or not and they refuse to give you your car if you disagree with their pricing. It’s disgusting and pathetic and NO WAY TO RUN A BUSINESS. It’s a pandemic and instead of doing the right thing and only charging me for the oil change they did all this and didn’t care that my children were stranded at school during a pandemic waiting for their ride. This is a clear indication of a rip off con artist type of establishment. Mazda has already crossed the line when my brand new Mazda three or four years ago broke down and Mazda charged me to fix it ,,, brand new maybe a month old . Never will I EVER BRING MY CAR TO MAZDA AND THIS REVIEW WILL GO ON EVERY SOCIAL MEDIA ACCOUNT I HAVE AND I HAVE MANY. If you live in Calgary and need you car fixed take it to DON at 41st auto. He is one of the most honest mechanics I have ever encountered in this town and would never charge 40 dollars for a bulb replacement. I’ve done it myself it cost me 3 bucks. I am so disgusted by this business that I will encourage everyone I know to never bring their car here so I figure this was a good place to start. Good job royal oak Mazda... pfft if I could give you zero stars or negative numbers I would. What a sad display of a business during covid times. Finally went I went down there after me having to get mad to talk to DOUG THE Main GUY, it was resolved but see how much garbage I had to go through to get to that point ? You’re fired.