Stoney Trail Mazda

I bought a Mazda 3 GS In September of 2018 and had a great experience, the last two times I’ve been there to service my vehicle has not been so pleasant; the first time was a simple tire rotation and as great experience, the last two times I’ve been there to service my vehicle has not been so pleasant; the first time was a simple tire rotation and as soon as I left, my tire pressure alarm went off and when I checked my tire was 10psi below the normal amount. The second time I went in I told them I worked at 5pm I was told to bring it in for a 3pm oil change that would be done by 4:30pm. When I came back to the dealership after 5pm (received no phone call saying the work was done) I had already missed my shift not only that but the service message is still displayed on my cars dash along with the tire pressure alarm going off again (I asked them to check since I had a flat months prior to this) very disappointing considering I live almost 30 minutes away from the dealership. More

Extremely happy with the customer service and I have to say Kish is a very knowledgeable and dedicated service rep . Great customer service from Kish , Merianne and Randi . I will continue with Stoney Tra say Kish is a very knowledgeable and dedicated service rep . Great customer service from Kish , Merianne and Randi . I will continue with Stoney Trail Mazda . More

I had a terrible and unorganized experience with no silver lining. I went in twice for a prescheduled appointment, and both times they did not have my correct tire size. Thus, twice now, I left my car silver lining. I went in twice for a prescheduled appointment, and both times they did not have my correct tire size. Thus, twice now, I left my car at the dealer for a whole day only to be told that they could not service my vehicle. So now, I must Tokyo Drift around in the snow, putting my life and other lives at risk because of their mistakes. When I asked for an explanation, there was no answer. More

It was time to trade in the rx8 r3 for a baby hauler and traded it in towards a BMW 550 Gran Turismo. The sales department was truly fantastic to deal with and I was pleased with every aspect of that portio traded it in towards a BMW 550 Gran Turismo. The sales department was truly fantastic to deal with and I was pleased with every aspect of that portion of the transaction. Mazda had done an inspection on the car which came out clean and the one item that required to be addressed was fixed accordingly by a BMW specialist which Mazda footed the bill for. I took their inspection at face value and as an added precaution also bought an extended warranty through them at a cost of approximately $5,000 which was costly at the time but it was a comprehensive plan and I was assured it was the best coverage I could get for my vehicle. Signed on all the dotted lines and brought my new to me BMW home. Soon after things went south for me. The finance manager never explained that the warranty was capped on the value of the vehicle. While this may seem reasonable, the way the deal was structured was that they maximized my trade in value which helped me with additional GST credit but then lowered the value of the vehicle drastically which was then reflected in said warranty. Therefore, unbeknownst to me at the time, my $5k warranty was capped at only a maximum of $14k in claims. Had this been made clear to me I would have opted out of the warranty then and there or atleast restructured the warranty package. Who pays $5000 in insurance for net coverage of $9,000?! Shortly after purchasing the vehicle, realized it was burning excessive oil (over a quart in less than a 1000km). I figured I had purchased a very expensive warranty so would be covered. In under under a year the car has been to a very reputable BMW specialist on multiple occassions to address the oil leak and oil consumption problem aswas as other issues (control arm issues, panoramic shade stopped working). On top of paying for the warranty, I've had to shell out in excess of another $5,000 trying to address these engine issues while having put less than 5000km on the vehicle as the car has been out of commission for extended periods of time. The warranty has been capped out. I've had no recourse or assistance from the dealership. The new finance manager was a gentleman and looked into things for me but there was nothing he could do. Lessons learned and caveat emptor: 1. Do not trust their mechanics to conduct a thorough pre purchase inspection. Especially on used cars that are of non-mazda makes. The car I bought was represented as being mechanically sound but early into my ownership I found out the hard way that it was not. I recommend getting a comprehensive PPI done at another mechanic for any used car you purchase from them. 2. If you want an extended warranty, don't buy one from them. If you do, ensure the finance manager walks you through all the mechanics of said warranty in detail and make sure you read the fine print so you fully understand how the warranty works. Don't trust them implicitly to be fully transparent. 3. This dealership won't stand by their used cars - I would not recommend them for any used car purchases. There are other instances if you peruse the negative reviews of cases where used cars that were represented to be mechanically sound had thousands of dollars of repairs being required post sale. Cora RobinsonCora Robinson 5 reviews 3 weeks ago I am so thrilled with the service I received at Stoney Trail Mazda. I bought my first car there seven years ago and recently purchased a new vehicle. Glenn was so great to deal with to help find the perfect car for me and ensured I was …More Response from the owner 2 weeks ago Thank you for the taking the time to share this with us, Cora! We are happy to hear about your great experience. Glenn and Merianne are valued members of our team and we will make sure to pass on the positive comments to them. Thank you for choosing us 7 years ago and again with this new purchase. Congratulations! Kelsey PinelKelsey Pinel 2 reviews · 1 photo 2 weeks ago Stoney Trail Mazda team is amazing! I love getting my car serviced here and when I decided to upgrade this past month GLENN was fantastic and made sure I was well taken care of! I would highly recommend heading to STM for all your Mazda needs! :) More

Awful experience at the service department. It took me 30 minutes to drive in in order to schedule the appointment with person Shawn. Her manager Jeff had only explanation that she is different type of chara minutes to drive in in order to schedule the appointment with person Shawn. Her manager Jeff had only explanation that she is different type of character no excuse or ability to solve the situation as well as he doesn't want to deal with anything and very rude. In service only person who has a good understanding of customer service is Harp. I decided to finish my experience with this dealership after almost of 4 year service. They went through management change they were poor. More

bad experience with booking Unfortunately, I have to share my recent bad experience with booking a service appointment. I requested the service (winter tires + oil change) ap Unfortunately, I have to share my recent bad experience with booking a service appointment. I requested the service (winter tires + oil change) appointment twice using the online booking tool. I prefer email/SMS communication, which I noted on the online form. As way too often, nobody contacted me in 2 weeks. Therefore, I left general complain on Stoney Trail Mazda site. A lady called back in a very short time, stating she is following up on the online request. She offered an appointment in 2 weeks from now. I asked, if she can fit me in sooner, as I wait already 2 weeks for the appointment, but she did not have any other choices for me. Her overall behavior was cold and slightly arrogant. She did not apologized, just behaved like there was no complain and she is responding to the online request. Because booking a service appointment is continuously difficult and slow, I am seriously considering to switch the service provider (after almost 7 years) despite the fact we never had an issue with the work done, the dealership or the shuttle drivers. More

Roof panel exploded Summer 2018, the roof panel exploded on our 2017 CX-5. There were no rocks or impact, it was hot, we were in the mountains and the panel just expladed Summer 2018, the roof panel exploded on our 2017 CX-5. There were no rocks or impact, it was hot, we were in the mountains and the panel just expladed as we were driving. The dealer's reaction was to not believe us and tell us there must have been an impact. This never happens with roof panels. They said they would not reimburse the repairs, which by the way were +/- 600. We were treated a if we were lyers… When you are interested in buying, they love you, but once the deal is done, they don't trust you and wil do everything they can not to pay of blame you for any issues with the car. This is poor service and vision. We will not spend any money there ever again, they will lose in the end, but probably they don't care anyway. This is our first Mazda and it will be our last. I would not recommand this dealer and Mazda to anyone. More

Service Advisor doesn't care I was there to get my door fixed. Oliver did not greet me. Asked for my keys and got my mileage. Then he stared at the computer and did not ask any qu I was there to get my door fixed. Oliver did not greet me. Asked for my keys and got my mileage. Then he stared at the computer and did not ask any questions. He was more focused on eating his M & M candies. He asked for my registration, ripped it and gave it back. Then he asked for my address, which I realized he wrote it wrong when I picked up my car. I can see why people do not go back because of lousy service from people like Oliver. Don't know how he got the job? More

Lied to customer and bad service I purchased a CX5 in September 2018 with an apple car play. First of all, the saleman did not tell me Mazda didn’t have apple car play available, only I purchased a CX5 in September 2018 with an apple car play. First of all, the saleman did not tell me Mazda didn’t have apple car play available, only when i picked up the car, they told me they don’t have it available and i have to wait for a few weeks. After a month, i called them to follow up, they told me they were still waiting. I called them again in november, the saleman told me he would follow up with the service department to call me as he believed they received apple car play. Nothing happened. I then called them again in Jan, the saleman was surprised that the service department has not called me yet as he believed they received the apple car play 2 months ago. CAN you ACCEPT that???? More

Misleading sales tactics I went in to purchase a new car, came to an agreement on the price with the salesman and shook his hand on it, went to my car to get my cheque book an I went in to purchase a new car, came to an agreement on the price with the salesman and shook his hand on it, went to my car to get my cheque book and when I came back a few minutes later I was informed they would not honour the price and that it would be thousands more. Went to another Mazda dealer (Kramer) in Calgary that had advertised a good price and they suddenly had none available and wanted to upsell me to a much higher priced model. Wrote letters to the dealers and corporate office, dealers didn't respond and corporate office PR type contacted me and basically said 'oh well, so sad' and suggested I go to another dealer and 'try again'. More