Last year between May and December I was back and forth with my sales guy, Kendall, and eventually purchased a 2019 CX5 in late December 2019. There was no pushiness, lots of good conversations, and much patience on both our parts. Kendall asked many good questions about my needs to help us focus on what product might work best for me. He had authority to pretty much make the final deal without too much hopping between me and his sales manger. There were no embarrassing final offer ultimatums about "gotta buy now, or lose our best offer" like Honda West or Heritage Honda. The finance folks were also very professsional and there was no upselling to buy add ons, just information to consider what is available and why.
It was always made clear it was my decision in the end and the Cx5 was good choice regardless of what I chose to add, or not. The vehicle was ready for pickup on the date promised. A good tutorial one on one with a customer satisfaction rep to walk me through the tech and controls, show me the shop and introduce me to the Parts team, was very helpful. Never happened like this before with any dealership. Once home I rceived at least 2 follow up calls from Mazda Canada, ane 1 from Kramer Mazda to check out how things are going. Also was asked to complete a couple of surveys about the buying experience and vehicle itself. So far my experience with Kramer Mazda has been quite positive.