Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,595 reviews
October 27, 2022
Great service, friendly greeting, great staff members. Felt very welcome and appreciated. Thank you again! Felt very welcome and appreciated. Thank you again! More
by Efrain
Helpful October 26, 2022
Commitment timely service honesty reliability respectful environment and friendly highly experience in all areas perfect team work staff environment and friendly highly experience in all areas perfect team work staff More
by mouradisz@hotmail.com
October 25, 2022
I am very impressed everyone was so helpful. Buying my new car was easy from all there knowledge. I absolutely love it thank you Larry! Buying my new car was easy from all there knowledge. I absolutely love it thank you Larry! More
by Lisageorge1970
October 25, 2022
Jordan was a pleasure to work with - worked hard to represent me and get me the car I had my heart set-on. Was very personable and continued after sales follow-up. represent me and get me the car I had my heart set-on. Was very personable and continued after sales follow-up. More
by Marnee
October 25, 2022
My first experience with Lexus and I was very fortunate to meet Jillian. She was knowledgeable, personable and very professional. She kept me up to date and I am excited about getting my very first Lexus to meet Jillian. She was knowledgeable, personable and very professional. She kept me up to date and I am excited about getting my very first Lexus in the spring🤞🤞 More
by barbmacdonald96
Employees Worked With
October 21, 2022
Another exceptional service experience. Dale Craig listened to my specific requests for a Florida winter stay (i.e. car must run A-1 until I return in April 2023) and they were done properl Dale Craig listened to my specific requests for a Florida winter stay (i.e. car must run A-1 until I return in April 2023) and they were done properly. Attention to detail and customer satisfaction are hallmarks of Lexus of London. More
by TedSmith
Employees Worked With
October 21, 2022
Always great service, they explain everything needed, provide a loaner, keep me updated and have the car done when promised. provide a loaner, keep me updated and have the car done when promised. More
by Paco
Employees Worked With
October 20, 2022
Karen and Romeo are the face of Lexus of London and much appreciated by this longtime customer. appreciated by this longtime customer. More
by drnick
