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Lexus of London
London, ON
3,579 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,579 reviews
April 01, 2024
Always top notch service from Lexus of London. The staff are always kind and informative. I actually look forward to bringing my car in. This latest visit with Peter was no exception. The staff are always kind and informative. I actually look forward to bringing my car in. This latest visit with Peter was no exception. More
by rob
Employees Worked With
Helpful March 31, 2024
Everyone from the front desk, to service was great! We purchased our new vehicle from Rick and can't say enough great things about him. He worked quickly to find the car we were looking for and everyt We purchased our new vehicle from Rick and can't say enough great things about him. He worked quickly to find the car we were looking for and everything from the first phone call to delivery of the car went smoothly. We had a wonderful experience with Rick and would highly recommend him! More
by Kristen
Employees Worked With
March 30, 2024
Can’t recommend Rick or Lexus of London enough! He was able to work his magic to get me my dream car! Also huge thank you to Lauren and Corey! Everyone was wonderful and you definitely won’t be dis He was able to work his magic to get me my dream car! Also huge thank you to Lauren and Corey! Everyone was wonderful and you definitely won’t be disappointed with your experience! Thank you so much! 😊 More
by Meaghan
March 30, 2024
Excellent staff. No pressure environment. I would highly recommend them to anyone. Worth the hour and a half drive for us No pressure environment. I would highly recommend them to anyone. Worth the hour and a half drive for us More
by Jim McClellan
March 29, 2024
Lexus of London and especially our sales representative Rick Watson were an absolute pleasure to deal with. Professional and friendly as well as very knowledgeable in all aspects. Thank you very much fo Rick Watson were an absolute pleasure to deal with. Professional and friendly as well as very knowledgeable in all aspects. Thank you very much for making the purchase of our new Lexus so enjoyable. More
by Gus
March 28, 2024
The staff at Lexus was wonderful very informative made us feel at home we have no complaints whatsoever and we will be back to buy another car feel at home we have no complaints whatsoever and we will be back to buy another car More
by jamiemartin9889
March 28, 2024
The staff were kind, courteous and very engaged in helping me select a vehicle that met my needs. Jillian listened to me regarding what I was looking for and provided some great choices. She knows th helping me select a vehicle that met my needs. Jillian listened to me regarding what I was looking for and provided some great choices. She knows the vehicles well and I felt comfortable making my choice and did not feel any pressure to Make a decision. More
by Suzanne de Jong
March 28, 2024
Very good service received from Peter Engelmanas on our last visit. He was very attentive to our concerns and was very easy to talk to. Great job Peter last visit. He was very attentive to our concerns and was very easy to talk to. Great job Peter More
by IS300OWNER
March 28, 2024
We were treated very well at the dealership and road tested a couple of vehicles. Although we found a pre owned vehicle at another dealership we would not hesitate to deal with London Lexus for our next tested a couple of vehicles. Although we found a pre owned vehicle at another dealership we would not hesitate to deal with London Lexus for our next vehicle. More
by Rog
March 27, 2024
Peter was very helpful when I brought my vehicle in for service. He explained everything thoroughly and advised us of what we could expect in the future. Great customer service service. He explained everything thoroughly and advised us of what we could expect in the future. Great customer service More
by Britt_L
Employees Worked With
