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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
June 10, 2025
Lexus London has a team of professionals that served their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and espe their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and especially with the leadership in its service department by Romeo who consistently performed with excellences and professionalism that clients like me keep coming back. Good way to go Lexus of London ! More
by Happy feet
June 10, 2025
Larry is very professional and enthusiastic. He helped us choose a satisfactory vehicle. I highly recommend him to other people who need his services. He helped us choose a satisfactory vehicle. I highly recommend him to other people who need his services. More
by Kevin Wang
June 10, 2025
Had a great experience with Lisa at Lexus of London! She was super helpful and responsive throughout the process of buying my Toyota Highlander. Made everything smooth and easy—really appreciate the qui She was super helpful and responsive throughout the process of buying my Toyota Highlander. Made everything smooth and easy—really appreciate the quick replies and great customer service. Thanks, Lisa! More
by JosephA
Employees Worked With
June 10, 2025
Larry help me find a great car, his service is so perfect and professional. Good experience. and professional. Good experience. More
by saiqiwei1998
June 09, 2025
I recently bought my first car with Lexus of London and i absolutely love my purchase, Lisa helped me out with it and she was lovely! Very satisfied with the service and so happy with my purchase absolutely love my purchase, Lisa helped me out with it and she was lovely! Very satisfied with the service and so happy with my purchase More
by Nicole.mahabir
Employees Worked With
June 08, 2025
Very friendly, professional and accommodating. We appreciated the knowledgeable staff and everyone that worked hard to get us our new car in a timely manner. I We appreciated the knowledgeable staff and everyone that worked hard to get us our new car in a timely manner. I More
by Joe.teri
June 06, 2025
Was thorough with the walkthrough of information and payments which helped us make informed and confident decisions. payments which helped us make informed and confident decisions. More
by S
June 06, 2025
Lisa Ali did a great job. We came in the dealership to see two used lexus cars we saw on line but when we arrived they were sold. Lisa discovered one that had just arrived a We came in the dealership to see two used lexus cars we saw on line but when we arrived they were sold. Lisa discovered one that had just arrived and that ticked all our boxes. Lisa made sure that we were able to buy it. More
by jessiewynant
June 01, 2025
Jillian was kind and down to earth. She did not pressure me. She answered all my questions and was knowledgeable about the product. She did not pressure me. She answered all my questions and was knowledgeable about the product. More
by juliannemacgregor15
May 31, 2025
They are not doing a good job before they turn over to the costumers . The wheel alignment they didn’t check.. the costumers . The wheel alignment they didn’t check.. More
by Ken
Employees Worked With
