Lexus of London

Jillian is extremely friendly and knowledgeable. We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent lots of time with us and we can tell she genuinely cares about her clients experience Top-notch service. More

Buying a car can be an overwhelming experience but I must say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still pro say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still providing all necessary information and answering all questions. Lexus of London should be happy to have him and I would definitely recommend him and the dealership! More

Lisa did an exceptional job in answering our questions and getting us a good deal! and getting us a good deal! More

My experience with the team at Lexus of London was excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or N excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or NX Hybrid SUVs. Lisa arranged a couple of test drives the same day and a few more two days later. She sent a few friendly emails reminding me of other options, which were appreciated. Lexus of London has an excellent selection of vehicles, and I was able to find the perfect fit already in their inventory. Lisa also followed up with me after the purchase to ensure I was happy with my new vehicle. Overall, the customer service at this dealership was excellent. Everyone I dealt with was friendly and professional. Two other staff members in particular merit mention. Jasmine, the financial services manager, clearly explained the wide variety of financing and promotional offers available. I was satisfied that she gave good advice about what options were needed and which were worth the extra investment. There was no pressure to select options I didn't need. Brenden was the support specialist who provided technical training on delivery day. He efficiently and patiently explained all the screens and accessories, connected my mobile phone and adjusted the settings and displays. It was a very effective way of learning an immense amount of essential information. I had a positive experience with Lexus of London and would have no hesitation in recommending them to others looking for a new car. More

I recently visited Lexus to test drive a 2021 Audi S3 and had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questio had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questions without any pressure, making the entire experience smooth and enjoyable. You can tell he really cares about his customers. The dealership itself was clean, welcoming, and organized. Overall, a 5-star experience — both for Gentrit and the dealership. Highly recommend! More

This is our second vehicle through Jillian. From the moment I rang the phone looking for my car till this minute,I know she is there to support us with any enquiries.Got the best deal thru her b From the moment I rang the phone looking for my car till this minute,I know she is there to support us with any enquiries.Got the best deal thru her both times.She is very thorough about her work.The best quality I can think of we never felt pressured to do the purchase, she gave us the options available and was patiently waiting for our final answer with no interference from her side.. More

Recently purchased a vehicle from Lisa. Negotiation went smooth including trade-in. Countered back with my reasonable offer and it was done. Price was fair and no attempt to force additio Negotiation went smooth including trade-in. Countered back with my reasonable offer and it was done. Price was fair and no attempt to force additional extras. More

We were quite pleased with the explanation of the packages and colours that Lisa provided for us. We were able to take out two different cars to be sure of the size we wanted. Lisa was succinct and v packages and colours that Lisa provided for us. We were able to take out two different cars to be sure of the size we wanted. Lisa was succinct and very easy to deal with. We enjoyed the time spent with the purchase. More

I just purchased a new vehicle with John. Thank you so much for all your help. Thank you so much for all your help. More

Rick is everything I want in a car salesman - he proactively reached out because he found a great deal that he knew I would be interested in. I trust his judgement and appreciate his diligence and h proactively reached out because he found a great deal that he knew I would be interested in. I trust his judgement and appreciate his diligence and honesty. I will continue to be buying my future vehicles with him. More