Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,600 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,600 reviews
August 26, 2023
My wife Jo-Ann and I have made our second Lexus purchase from Lexus of London. We work specifically with Rick Watson. Rick always takes good care of us. Rick is thorough and exhibits a high level of profess from Lexus of London. We work specifically with Rick Watson. Rick always takes good care of us. Rick is thorough and exhibits a high level of professionalism. I highly recommend Rick Watson and Lexus of London. Lexus of London is a top notch Dealership with a great staff. More
by stephanie123
Employees Worked With
Other Employees :
John during delivery
Helpful August 25, 2023
excellent attitude and survice, If you want to buy a car, it is a good place to choose. it is a good place to choose. More
by Ujimatsuchiya
Employees Worked With
August 24, 2023
From the moment I walked in the door I was treated with kindness and respect. I had a very positive experience from beginning to end. Sue and Lauren were fantastic. John was also very thorough showing me m kindness and respect. I had a very positive experience from beginning to end. Sue and Lauren were fantastic. John was also very thorough showing me my used car purchase. More
by Lesliehowie
August 23, 2023
The appointment that was booked over the phone went very smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a ve smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a very pleasant experience! More
by Wendy R.
Employees Worked With
August 23, 2023
My husband and I had a great experience working with Lisa Ali, she was kind, communicated well, answered any questions we had and was very easy to work with. Ali, she was kind, communicated well, answered any questions we had and was very easy to work with. More
by A DeVries
Employees Worked With
August 22, 2023
Friendly and knowledgeable. Responds quickly to questions. Good selections of be held new and used Responds quickly to questions. Good selections of be held new and used More
by Tim.j.annen
August 20, 2023
Very pleasant to work with, answered all of our questions, we are previous customers, thanks for your efforts this time. questions, we are previous customers, thanks for your efforts this time. More
by wendy
Employees Worked With
August 18, 2023
The dealership is clean, organized, and well staffed. Cars are well displayed and someone greets you on arrival. Cars are well displayed and someone greets you on arrival. More
by loisjohnson1@hotmail.com
August 18, 2023
Very clean place associates provide top notch customer service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. More
by Alex
August 16, 2023
I just purchased RX350 F sport 2 , He is really help me , thank you so much thank you so much More
by 19962980
