Lexus of London

Excellent Buying Experience And Great Customer Service I have been looking for a specific car here in Vancouver in a certain colour and option package since March 2016. I even had 2 local Lexus dealership I have been looking for a specific car here in Vancouver in a certain colour and option package since March 2016. I even had 2 local Lexus dealership to give me a call when that specific car came in on a lease return or trade in and I follow up with the same 2 salesman every other week to see if there was anything in the pipeline. After about 4 months, I decided to search the pre-owned inventory of all the Lexus Dealerships Canada wide and found what I was looking for at Lexus Of London. Stephanie answered the many questions I sent in my email. After a few weeks of back and forth emails, I decided to pull the trigger and buy the car in mid July 2016. The price of the car plus the shipping was still a good deal. Lexus Of London handled everything including shipping the car to BC. I just want to say thank you for a great buying experience with Lexus Of London from inquiring about the car over email, to the financing, and to the shipping of the car to Vancouver, BC. A big thank you to Stephanie for securing the car for me and I really appreciated that. I never actually consider buying a car without seeing it in person especially one from out of province, but they made me feel comfortable about the whole process. Even though there was a few miscommunication problems, it's understandable as most of it was done through emails. I would definitely do it all over again if I want to buy another car. When the car arrived, it was in an amazing like new condition just like what Stephanie said and was better then what I expected. The detailing of the interior and engine bay made it look and feel like a new car. The exterior was covered in dust from the 10 days or so it was in transit but after a wash, it too look like a new car. Again thanks for everything and thanks for the full tank of gas More

Excellent Service Jack is a patient , thoughtful and enthusiastic agent . Even though I have got a lot of exceptional problems during my purchase , he never complained Jack is a patient , thoughtful and enthusiastic agent . Even though I have got a lot of exceptional problems during my purchase , he never complained about any single one of them . I wrote this review to show him my gratitude and respect. More

Top-notch dealership! I've recommended this dealership to all my friends and family. I had previously owned a Lexus RX as well and always loved the customer service from al I've recommended this dealership to all my friends and family. I had previously owned a Lexus RX as well and always loved the customer service from all the Lexus dealerships that i took my vehicle to be serviced, but this dealership really stood out. Long story short, they did everything they could to try to ensure that i was able to leave with the vehicle the same day of purchase to go back to Quebec. Customer service is on point! Thank you to everyone who helped and especially Stacey and Joe! More

Very friendly and helpful Everyone at Lexus of London is very helpful and go out of there way to make you comfortable and happy with your service . Very knowledgeable and answe Everyone at Lexus of London is very helpful and go out of there way to make you comfortable and happy with your service . Very knowledgeable and answer all your questions. More

Top knotch! Lexus of London is without a question the best car dealer I have ever dealt with. Beyond the RX350 I own and it simply being even more of the vehicle Lexus of London is without a question the best car dealer I have ever dealt with. Beyond the RX350 I own and it simply being even more of the vehicle I expected, their service department is absolutely unbelievable. They just do everything right. Certainly if you want a great product you have to consider Lexus but also know you will not find a better service department than that at Lexus of London. More

We LOVE Lexus of London!!! My husband and I recently leased our third Lexus from this dealership and from start to finish each experience surpasses anything we have experienced My husband and I recently leased our third Lexus from this dealership and from start to finish each experience surpasses anything we have experienced from other luxury brand dealerships. In particular, Sue Vincent has been professional, attentive, and very easy to do business with. Sue and Lexus of London have set the standard very high for customer friendly service. We look forward to our continued vehicle partnerships. Well Done!! More

Rick Watson and Teagan McComb Rick Watson was fantastic and helped us with the decision on the model and features. Teagan gave us the user training and she is excellent and very Rick Watson was fantastic and helped us with the decision on the model and features. Teagan gave us the user training and she is excellent and very pleasant and has a bright future. We bought the RX450h 2016 model. More

Greatest experience Sue is very nice and friendly. She explains everything clearly and takes care of customers. She had also been passion in the entire process. Recommend Sue is very nice and friendly. She explains everything clearly and takes care of customers. She had also been passion in the entire process. Recommend! More

Great Team Everyone we interacted with worked efficiently together to provide a smooth and informative experience. All my questions were answered thoroughly and Everyone we interacted with worked efficiently together to provide a smooth and informative experience. All my questions were answered thoroughly and I am very happy with the vehicle I ended up with. More

Job Well Done! We appreciated Sue's knowledge and pleasant demeanor. We were treated royally by everyone! We will come back for future deals. Thanks again for eve We appreciated Sue's knowledge and pleasant demeanor. We were treated royally by everyone! We will come back for future deals. Thanks again for everything. More