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Lexus of London

London, ON

4.9
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,610 reviews

January 29, 2018

No other dealership compares I have been a client of Lexus of London for nearly 10 years now-in addition to offering exceptional quality vehicles, every single interaction I have More

by happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2018

Excellent, personal service Stephanie and the team at Lexus of London have provided excellent service since Stephanie sold us our first Lexus 4 years ago. When we needed another More

by WV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2018

Great buying experience Just picked up our "new" car. The entire staff was all amazing but a special shout out to Stephanie, Natalie and Kylie for giving me the best buying e More

by Kelly P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Marsh, Kylie Ellis
January 26, 2018

BEST SERVICES I wanted to drop you a note and thank your company for the excellent service provided by your delightful employee Henry Gal. He provided a wonderfu More

by sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
January 25, 2018

Excellent I dropped my car was only minutes getting the paper work done, was offered a car to use if needed. I had a ride was told my car would be done by 11am More

by Thorogood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
January 24, 2018

Best car buying experience ever!!!! My entire experience at Lexus was unremarkable. From meeting Rick initially there was no pressure, he was super informative and patient with me. He m More

by aliesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
January 23, 2018

The service department has gone above and beyond for me. Service department : Accurate diagnoses ; reasonable charges ; no surprises with my invoice. Always pleasant and courteous. What more can you ask More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Adam McCallum, Henry Gao
January 19, 2018

Amazing work very pleased! :-) I would like to say thank you for the amazing service done by Romeo and his team appreciate all the excellent work done on my car, Lexus of London alw More

by Iceland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2018

Lexus of London first time purchase This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival More

by Charlie and Heidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
Jan 19, 2018 -

Lexus of London responded

Hi Charlie & Heidi, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

January 12, 2018

Great experience Jack is very patient and answered all my questions and solve my problems very well. Great car and great experience with Lexus London!The car is beauti More

by alva123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Lexus of London responded

Hi Alva, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

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