Lexus of London

Happy experience We were greeted by Kevin who was a pleasure, he helped arrange for test drive then introduced us to Sue Vincent. Sue was great to deal with, no sales We were greeted by Kevin who was a pleasure, he helped arrange for test drive then introduced us to Sue Vincent. Sue was great to deal with, no sales pressure, gave us all the information we needed to know. Answered all our questions with her outstanding knowledge. We would certainly recommend Lexus of London and their staff. More

Royal Service! We Feel so great after dealing with everyone at Lexus of London. The service is amazing. Thank you Allan. Once again you went beyond our expecta We Feel so great after dealing with everyone at Lexus of London. The service is amazing. Thank you Allan. Once again you went beyond our expectations. Your help is always appreciated. Kylie , your patience is golden. You are so informative with our options. We left feeling so amazing with everything you helped us with and meeting our short time crunch. Kevin, thank you for taking the time with us to show us the vehicle so we could understand all the amazing luxury in the vehicle. We highly recommend Lexus of London to our friends. Thank you everyone at Lexus of London for the Royal Service. More

Sharing our most enjoyable experience We searched long and hard for a quality used vehicle and finally came upon an ad for one at Lexus of London. Being a few hours away from London, we t We searched long and hard for a quality used vehicle and finally came upon an ad for one at Lexus of London. Being a few hours away from London, we thought that arranging an initial viewing of the car may perhaps be difficult since it was during the week. We were pleasantly surprised on how easy it was. This is because every step of the way, the staff at Lexus of London dealership was exceptionally accommodating and ensuring all our needs were met. The sales person, Natalie, even came to meet us on her off day because we were driving in from out of town after work. London was earning its reputation for snow and we showed up right in the middle of a storm. Natalie rose to the challenge and help us take the car out for a spin. We are so glad she did, because right there and then, we knew it was the car we were looking for. Natalie was super knowledgeable about the features of the car and answered every question we could come up with. We came back a few days later to pick up the car and dealt with Kylie who processed the sale and Kevin who handled the hand-off of the car. Both of them are super to deal with. Kylie processed the sale seamlessly and was very professional. Kevin gave us a fantastic tutorial tour of the features and was very accommodating as well to any of our questions. At every turn, for every question, at every possible opportunity; they genuinely showed to us how important we were to them. I would definitely recommend this dealership to everyone. Special thanks to Natalie, Kylie and Kevin. More

The Best Service! Lexus of London's Service Team has always impressed me. My most recent experience was with Karen Campbell (Service Advisor). Her positive energy, eff Lexus of London's Service Team has always impressed me. My most recent experience was with Karen Campbell (Service Advisor). Her positive energy, efficiency and impressive knowledge of Lexus' vehicles just reinforces the A+ quality of service Lexus of London provides. Thank you, Karen! Andrea More

Great service as always! Adam ( mechanic) always goes above and beyond, definitely an asset to your organization. He takes pride in every job he does, always done the first ti Adam ( mechanic) always goes above and beyond, definitely an asset to your organization. He takes pride in every job he does, always done the first time! More

Car Purchase Rick and the finance team (Kylie & Lauren) did a great job in getting my deal together given the difficult financial hurdles. Most of those hurdles we Rick and the finance team (Kylie & Lauren) did a great job in getting my deal together given the difficult financial hurdles. Most of those hurdles were created by my stubbornness. More

Second Purchase from L of L Couldn't be happier from start to finish. I even learned a couple of tech things about my previous purchase from Matt. Thank you to all involved. N Couldn't be happier from start to finish. I even learned a couple of tech things about my previous purchase from Matt. Thank you to all involved. Natalie, Stephanie, Lauren, Kevin And Matt. Doug LeBlanc More

The epitome of great customer service Lexus of London truly offers thorough and honest services. Nobody ever wants to have issues with their vehicle, but when you do, you want it to be tak Lexus of London truly offers thorough and honest services. Nobody ever wants to have issues with their vehicle, but when you do, you want it to be taken care of by professionals who know exactly what to do and that's what the dealership provides. They provide a seamless process that is convenient for their customers. More

Great service and personnel. Very attentive to every detail. Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Lexus of London has been remarkable. The personnel and the management go that extra mile for you always. sue, Alan, Romeo, Karen , Henry and all the staff we have encountered have made very pleasant visits. Great coffee machine, snacks and collection of newspapers too. More

Lexus Family My daughter purchased a Lexus a little over a year ago. I was with her when she purchased it and I was impressed with the overall experience. She de My daughter purchased a Lexus a little over a year ago. I was with her when she purchased it and I was impressed with the overall experience. She dealt with Rick W. and when I decided to make a purchase I went to see him. I really liked my daughters vehicle so I wanted to purchase the same. Rick was, as expected, very personable and professional. On the day my wife and I picked up our NX300, Kevin G. spent a lot of time explaining all of the features and how to use them. My daughter said he was a saint because he was so patient with us. We were very pleased with the time he took with us. Overall, I am very happy with my purchase and would recommend Lexus to anyone. Cliff More