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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
December 18, 2019
Very friendly atmosphere, nice people are working in the dealership . Especially allen zhang helps us to find right suv to buy . He is the best !!! dealership . Especially allen zhang helps us to find right suv to buy . He is the best !!! More
by luo
Helpful December 16, 2019
Top Notch service! Everyone was really helpful, professional and corteous. Kevin was exceptional. Kevin's manager was also really nice! I would do more business with that dealship in the future. professional and corteous. Kevin was exceptional. Kevin's manager was also really nice! I would do more business with that dealship in the future. More
by Ahussei3
December 15, 2019
experience We found our experience to be informative,professional,helpful and courteous. The car we purchased was beyond our expectations. We enjoyed our experie We found our experience to be informative,professional,helpful and courteous. The car we purchased was beyond our expectations. We enjoyed our experience with our salesman Tom Hiscott. More
by tarrylinda
Employees Worked With
Tom Hiscott
December 15, 2019
Very happy with experience We had a great experience with our recent purchase. Rick was very knowledgable and very easy to talk to. Service is not always provided to the level We had a great experience with our recent purchase. Rick was very knowledgable and very easy to talk to. Service is not always provided to the level we experienced with Rick and Lexus of London More
by Alex
Employees Worked With
December 14, 2019
Top Notch Have owned Lexus vehicles for over 20 years and any interaction with the staff at Lexus of London has been a pleasant , professional and friendly expe Have owned Lexus vehicles for over 20 years and any interaction with the staff at Lexus of London has been a pleasant , professional and friendly experience.Looking forward to many more years of owning, driving and enjoying my Lexus with a great dealer to rely on. More
by sinthree43
December 14, 2019
Salesman was very courteous and helpful. Kevin was very patient with us. He was very flexible with timing and was very good at explaining all of our options and went out of his way to actually see if we qu patient with us. He was very flexible with timing and was very good at explaining all of our options and went out of his way to actually see if we qualify for an employee discount at my employer. More
by abhi_samant
Employees Worked With
December 14, 2019
Enjoyed the trip in Toyota town So lucky to meet Larry in Toyota town. He showed great patience and explained things in details. He tried his best to help me to find the one I was lo So lucky to meet Larry in Toyota town. He showed great patience and explained things in details. He tried his best to help me to find the one I was looking for. A big thank you for him and I would recommend him to my friends. More
by Tiffany 246
Employees Worked With
December 14, 2019
We are very pleased with our Lexus. Our 3rd Lexus at that!! I am looking for a hybrid smaller version of the 350. Dealership very helpful and staff very knowledgeable about all the vehicles. Thank you that!! I am looking for a hybrid smaller version of the 350. Dealership very helpful and staff very knowledgeable about all the vehicles. Thank you very much. Looking forward to dealing with you again!! Ian and Susan Cowie. More
by Susan Cowie
Employees Worked With
December 13, 2019
Great service but not interested in car.Chose another Great service but not interested in car. Chose another make. No fault of the sales representative. Sales rep was very attentive. Thanks for your tim Great service but not interested in car. Chose another make. No fault of the sales representative. Sales rep was very attentive. Thanks for your time and expertise. More
by dmvanbommel
Employees Worked With
December 13, 2019
I've had the most positive experience with Lexus of London. They are very responsive and timely with their service. And there are no surprises! London. They are very responsive and timely with their service. And there are no surprises! More
by marcus
