Island Ford - Service Centre

Always good. This dealership is the only dealership that I will ever buy from, and also the only one that I will ever recommend. It is an excellent environment aro This dealership is the only dealership that I will ever buy from, and also the only one that I will ever recommend. It is an excellent environment around there. Keep up the friendly atmosphere. More

Excellent Service Experience and Sales Followup I took a chance at getting a service done to my F150 while driving through town, with no appointment. The service staff was awesome enough to get me i I took a chance at getting a service done to my F150 while driving through town, with no appointment. The service staff was awesome enough to get me in immediately and get the required service done promptly, plus they found and fixed a few other things that needed attention (at no cost to me). I had a chance to catch up to Kyle (my sales person) and get some advice while waiting. Parts Department was great, Service Department is on top of their game, Sales staff attentive. Didn't miss a beat. More

My experience with Island Ford I have Ford vehicles from Island Ford and have had them serviced at Island Ford, even though there are other Ford dealers closer to my home. The serv I have Ford vehicles from Island Ford and have had them serviced at Island Ford, even though there are other Ford dealers closer to my home. The service I receive is professional and courteous. I have always been advised of my vehicle status while I await in the clean customer lounge. My last visit, I dealt with Susie and she handled all my concerns, not only with my vehicle, but also dining and shopping recommendations. I would recommend Island Ford Service Department to anyone. More

Vehicle Service Review -Ford Mustang Great experience Great people Great attention to detail Hope to do business again soon with the acquisition of a Lincoln Cintinental 2017 Or some Great experience Great people Great attention to detail Hope to do business again soon with the acquisition of a Lincoln Cintinental 2017 Or something equally substantial More

Most welcoming feeling We have dealt with This dealership for many years all through the changes. David Faithfull has been our sales man and always there for us. We have dealt with This dealership for many years all through the changes. David Faithfull has been our sales man and always there for us. More

Painless Upgrade Can't thank the folk's at Island Ford and Dave Faithful specifically enough for their help today. Made it easy and pleasureable to make our travelling Can't thank the folk's at Island Ford and Dave Faithful specifically enough for their help today. Made it easy and pleasureable to make our travelling that much better. Thanks so much! More

Over the top customer service My vehicle had a recall for the master brake cylinder and the service department was very quick in ordering the part and scheduling an appointment to My vehicle had a recall for the master brake cylinder and the service department was very quick in ordering the part and scheduling an appointment to have it repaired. The shuttle service area has been extended further south in the Cowichan Valley which is very convenient and my appointment was scheduled at a time that ensured the shuttle service was operating. I once had a service done at Glen Oak Ford in Langford and they do not provide a shuttle service anywhere and I was stuck there while my vehicle was in the shop and the service department in Langford was not very helpful, friendly or efficient. I have found the staff at Island Ford know their customers by name and even though the service department is extremely busy, they always acknowledge people as they enter. While I was in picking up my vehicle, the manager, Justin, and Trevor, in service, went above and beyond to make this visit memorable. Trevor's willingness to follow through on an inquiry and Justin's generosity were completely unexpected and made my week!! Their actions solidified our commitment to this dealership. More

Steve Marshall "Can't Hold a candle" to Island Ford Duncan! I recently had the unfortunate experience of having to have a new clutch installed on my 2014 Focus which I purchased new from Steve Marshall Ford in I recently had the unfortunate experience of having to have a new clutch installed on my 2014 Focus which I purchased new from Steve Marshall Ford in Nanaimo when I was a resident there back in 2014. After moving to Duncan this past April, I simply had to have my car looked at because very time I would pull away from a stop or climb a hill the car would jerk and slip as if there was a transmission problem. It wasn't until dropped by Island Ford for an oil change that I asked the service department about the problem I was having with the car and they quickly jumped on the issue to check things out. They further told me after checking my serial number on the vehicle that Ford was having some automatic transmission clutch problems on certain 2014 Ford Fiesta and Focus models and my car was in the range of models that were affected. Not to worry Service Manager, Derren Jesson said, you only have 22K on the car and it would be covered under the warranty. Bottom line here is that the whole service crew were fabulous starting right with the service writer Sue Irvine, the shuttle service driver, right up to Mr. Derren Jesson, Service Manager, who was very professional, knowledgeable and extremely understanding and courteous I might add. Derren, the service manager even went out with me and test drove the car to properly diagnose the issue I was experiencing. There is no doubt that Island Ford is a "First Class" Ford operation with a pleasant atmosphere, top notch employees who really care about their customers. I have bought a few new Ford vehicles now in the past from the competition in Nanaimo where I used to live and never got close to the quality of service I got from Island Ford All I can say is that Mr Pambrun is very lucky to have people like Derren Jesson under his employ because without them he'd have no successful dealership. Thanks Island Ford, my Focus is now running like a new car again! Gary Pearce Duncan, BC More

excellent, knowledgable and always greets with smiles! I have leased many Ford Pick ups, through all three ownerships over the past 20 plus yrs. Have always had great service.. I bring my truck in for its I have leased many Ford Pick ups, through all three ownerships over the past 20 plus yrs. Have always had great service.. I bring my truck in for its regular maintenance. Of course the staff that have been there for many yrs know my name and its very nice to have them say "Hi Jan, how is everything, etc." Had Deanna today. As always, professional, courteous and friendly. Goes over everything with you upon getting vehicle back. Makes sure you understand all parts of inspection sheet. Once again. Great job! Keep up the great work. More

VIP Treatment I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must start by saying that we purchased our F150 from another dealership. From day one we had difficulty deploying the tailgate step and handle. Shortly after our purchase there was a recall, so we used the opportunity to point out the deficiency. For some reason, the Service Advisor looked at us suspiciously. She walked to the back of the truck and as luck would have it, the tailgate step deployed perfectly. After another even more suspicious look, she made a comment that made us feel like we were stupid. Thus we were reluctant to bring up the matter again. From the moment I walked into the Service Department at Island Ford, I felt as though I were the only customer in the room. Although I made the appointment for regular maintenance, Deanna made me feel so special through her pleasant and professional attitude that I felt comfortable enough to bring up the tailgate step issue once again. Deanna took my concerns very seriously and her manager, Derren ensured me that the issue would be resolved. After reviewing the report card, Deanna went into great length to explain what the problem was with the tailgate step and how it was resolved. Thank you to the entire Service Team. More