Capital Chrysler Jeep Dodge - Service Centre
Ottawa, ON
384 Reviews of Capital Chrysler Jeep Dodge - Service Centre
The beat goes on Bought the vehicle 5 years ago from and had it serviced at Capital Dodge; and that relationship is continuing even after the extended warranty has exp Bought the vehicle 5 years ago from and had it serviced at Capital Dodge; and that relationship is continuing even after the extended warranty has expired entirely due to the engagement and professionalism that Capital Dodge exudes every time you walk in the door. I'm 64 years old, so I've been around the block a few times; and Ryan, Nick and Lyle "get it". More
Such A great experience and great customer service I have two dodge ( Dart and Durango). Nike From Service department provided such a great and professional service with detailed information & answers. I have two dodge ( Dart and Durango). Nike From Service department provided such a great and professional service with detailed information & answers. Thank you Nike More
See Nick in service! First time coming in for service here at Capital Dodge. Was a little leery leaving my old dealership back home for a new one, but I met with Nick Hall First time coming in for service here at Capital Dodge. Was a little leery leaving my old dealership back home for a new one, but I met with Nick Hall in the service drive through and he made me feel like I had been a customer there for years. He had an answer for every question I had, went through the whole work order with me before I left and explained how everything would progress. When it came down to the repairs, he let me know how important some of the repairs were and prioritized them for me. When the vehicle was done, he called and when I arrived, went over the bill with me to make sure I had no further questions. Next time I have to bring my car in, I'll gladly bring it back to Capital Dodge and will be seeing Nick again! More
Definitely recommend Have purchased a number of cars from other dealerships but never went back after the initial vehicle buy. We are very happy to say that we have finall Have purchased a number of cars from other dealerships but never went back after the initial vehicle buy. We are very happy to say that we have finally found the right dealership in Capital Dodge. From the very helpful, no pressure advice to purchase our Jeep to the friendly, trustworthy service staff we have felt nothing but the utmost confidence in all of our dealings with them. Have recommended them to friends and family and will continue to do so. Thank you and keep up the awesome work! More
Very poor Customer service Very poor aftermarket service. They have lost my lugnut key and refuse to admit it was their fault, and want to charge $150 to remove the old locking Very poor aftermarket service. They have lost my lugnut key and refuse to admit it was their fault, and want to charge $150 to remove the old locking lugnuts. I bought a brand new Ram that is now one year old, and it was in the service department 6 months ago to fix a leaking front axle boot, so the front tire was removed by this dealer. I now need to change a flat tire and the key is not in my glovebox, since this is a new truck I would have no use to remove the key from my glovebox. I asked for Sales and Parts assistance since Service would not help, only to say I had to pay for a new key, and that they never loose the lugnut keys, they have 100% success rate of replacing the key...how do they know that? After getting Brian in parts who would order me a new one for free, service still would not remove the old ones for less than a $150 labour, their lowest price since they insist they didnt loose the key and that I misplaced it. I will never again buy or service my vehicles at this dealership...for shame on the service department for not providing customer service to someone who purchased a brand new vehicle from this dealership. More
Great people...great service!! Being new to the province i had to serch for a new Dodge dealership to look after my van. After a very rude conversation at another location , i decid Being new to the province i had to serch for a new Dodge dealership to look after my van. After a very rude conversation at another location , i decided to try Capital City Dodge ( despite them being further from me). Without a doubt the most friendly , professional service from start to finish. I cannot express how pleased I was. We even had to contact my previous dealership in NB to find out about a previous repair, which in the end was warrenteed. Wendy, Nick and Ryan were excellant!! Best service at a dealership I have ever had. I will make the drive to Kanata every time passing the other 2 dealerships closer to me. Thank you Capital City Dodge! More
Finally FIAT is recognized throughout the dealership!!! So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the rest of the dealership to become Fiat Friendly. This is especially true in most Fiat Chrysler dealerships. For example, my wife wanted to purchase me two Abarth Scorpion Coffee mugs and went to a dealer in Quebec (Hull) where she works only to be told by the Parts department of a FIAT dealership that they do not order Fiat stuff like mugs. So last week I called the Parts at Capital Chrysler Jeep Dodge (Fiat should be in this name!!!) and asked for these two mugs. The parts department went on the computer and then sent me an e-mail with a picture to confirm that these were what I wanted. I said yes and two days later they called and they were ready for pick up. Amazing!! :) I would like to congratulate Capital Chrysler Jeep Dodge for finally incorporating the Fiat brand with their long time Jeep, Dodge and Chrysler brands. I understand that it was a difficult transition but I am very pleased that they have succeeded! It seems like my baby finally has a dealership home to visit :) More
Extremely Helpful I brought my 2012 Fiat in for servicing and was very lucky to be helped by Nick Hall. Off the bat I was impressed he noticed my spouse and I had drive I brought my 2012 Fiat in for servicing and was very lucky to be helped by Nick Hall. Off the bat I was impressed he noticed my spouse and I had driven from all the way in from Petawawa on a Saturday morning (no closer Fiat dealer) and asked how our drive had been, sometimes it's the little things. He was very knowledgeable and seemed to know a great deal about the common 2012 Fiat issues and servicing they require. He was very friendly and easy to deal with, it felt like he was really there to help me and cared about the experience I had. No one likes having to bring their car in for service but Nick made it a much more enjoyable experience. More
Love the Express Lane! This review is long overdue! I have visited the express lane few times now and I am impressed every time. It is clear they care about the customer. Th This review is long overdue! I have visited the express lane few times now and I am impressed every time. It is clear they care about the customer. They are professional and friendly and understand the "express" aspect. The loyalty card is a fantastic idea and really separates Capital from the competition. Keep up the great work! More
service I've been going to Capital Dodge for service for the past 10 years. I've bought 2 cars from them over the years. I've always dealt with Ryan Rodney (S I've been going to Capital Dodge for service for the past 10 years. I've bought 2 cars from them over the years. I've always dealt with Ryan Rodney (Service Adviser) and Kyle McColl (Service Manager). Whenever I have issues with my vehicle's they always take the time to listen and make me feel at ease. When I leave my vehicle's with them I know That my car is in good hands. They address and Resolve any issue's that I may have. The service I get from both Kyle and Ryan is above and beyond what would normally be expected. And as such I would strongly recommend this dealership. More