Shanna McQuarrie | Page 2

Shanna is Outstanding! She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purch She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purchasing my new vehicle - I was impressed. Thank you Shanna for making the overall experience so positive! More

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Lexus of London "Service Dep't" is outstanding. Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention to detail. It is evident that their technicians are skilled and dedicated to delivering top-notch service. Their transparency and willingness to communicate effectively instills a great deal of confidence in the dealership and the service team. The fact that my vehicle was returned to me in impeccable condition further demonstrates the commitment to customer care that sets their establishment apart. In addition to the technical proficiency, the courtesy and friendliness displayed by their entire Service and Parts staff contributed significantly to my positive experience. It is refreshing to encounter a team that values customer care as much as technical expertise. Shanna McQuarrie is a great addition to the Service advisor team and communicates very well. She kept me fully informed throughout this transaction. More

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I've been dealing with this Dealership for 27 years. I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, driv I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, drives better, looks better and feels better. Even the person doing the car wash pays attention to detail. My service Rep Shanna always makes me feel important and is very personable. Romeo Nissan always makes me feel that Lexus has my back and will do whatever is necessary to please me and get the job done. I'm very happy for choosing Lexus!!! More

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Every service appointment that I have had so far has gone well. It’s always quick to check my car in, and picking up is even easier. I’ve used the shuttle service multiple times, as well as having a loaner c well. It’s always quick to check my car in, and picking up is even easier. I’ve used the shuttle service multiple times, as well as having a loaner car for the day, and both were very helpful. Highly recommend this dealership, and the service staff here! More

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From sales to service a fantastic experience! We bought a '16 IS350 in 2019 from Lexus of London and just traded her in for a 2021 RC350. Cannot say enough about Lexus of London! Everyone from We bought a '16 IS350 in 2019 from Lexus of London and just traded her in for a 2021 RC350. Cannot say enough about Lexus of London! Everyone from sales, finance, delivery (explanation of the car features), to service were fantastic. Every concern was taken care of, without exception, especially after I purchased the vehicle. More

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Excellent service. Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and book Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and booked to have both my husband's and my vehicle's tires put on for the winter ; with our summer tires going to storage. Prompt service with a smile is Greatly Appreciated. Hats off to Shannon! for going above and beyond on her day off. More

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I have been very happy with Lexus dealership. Sue Vincent has been extremely helpful and answered all my questions and provided excellent advice as to the Lease and Service. We have worked with S Sue Vincent has been extremely helpful and answered all my questions and provided excellent advice as to the Lease and Service. We have worked with Sue in the past and will definitely continue to work with her in the future. More

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Shana McQuarrie has the knowledge, personality, understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order an understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order and the follow-up explanation of the invoice she knows the business inside out and was aa pleasure to work with as were all Lexus employees I have encountered. She truly is a fantastic employee driven to provide customer service. More

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Shanna McQuarrie is one of the best customer service representatives, I have come across. She made my experience with Lexus London very easy! representatives, I have come across. She made my experience with Lexus London very easy! More

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The appointment that was booked over the phone went very smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a ve smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a very pleasant experience! More

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