Shane Marion | Page 25

Had a wonderful experience today at Team Chrysler. I went there knowing nothing about cars fearing to be charged a hefty amount as I would be an easy target for any knowing my lack of knowledge of cars. Howe there knowing nothing about cars fearing to be charged a hefty amount as I would be an easy target for any knowing my lack of knowledge of cars. However I was pleasantly surprised with the wonderful staff and Shane Marion gave me excellent service. He and his manager took car of the brakes and covered it all in the warranty. Which seemed difficult at first. Thanks for the excellent service. More

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I had to replace a part to my car and I was called by the lady at front desk that set an appointment for me for 1 PM. I got there on time and I was asked to wait. After 30 min my car was still sitting in the lady at front desk that set an appointment for me for 1 PM. I got there on time and I was asked to wait. After 30 min my car was still sitting in the parking lot and I asked Shane when will be taken in and he told me that basically they serve customers by the rule "first come first served". The car got in finally at 3 PM. I don't understand what is the point to make an appointment if I have to wait in line like the other people coming without appointment. Shane's explanation was that the lady that made the appointment doesn't know what is happening in the service dept. I know car repair service is not a precise timing business but still, to wait two hours to get you car in after you make an appointment is unacceptable. More

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