Rodney Gillard | Page 4

Always great service bought my car from them 2 and a Always great service bought my car from them 2 and a half years ago and never had a problem with this dealership other places tell you that you nee Always great service bought my car from them 2 and a half years ago and never had a problem with this dealership other places tell you that you need this and that and don't do a proper job but Georgetown Kia has always done the job right More

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Ian was very friendly and welcoming upon arrival at the dealership to purchase a used car. Worked very hard at finding the right car showing a couple of cars that fit my requirements. The overall sales pro dealership to purchase a used car. Worked very hard at finding the right car showing a couple of cars that fit my requirements. The overall sales process and hand offs felt very chaotic with little to no introduction to the people that are injected into the process. Long wait times between steps required an extra hour in the waiting area before completing the purchase agreement. Ian was not there on the vehicle pickup with no prior explanation that he will not be there. The pickup process was even more chaotic with lost documents and final prep still being performed and issues with extremely worn tires worn to the wear indicators on the edges of the tire and just over 2/32 in the center were not replaced as per assurances from both Ian and Used Car Manager that Georgetown Kia will not sell used cars that just meet minimum safety cert requirements - lesson learned, put it in the contract or it won't be dealt with. Update 7/12/21 Ante the used car manager reached out after seeing this review and sought to make things right. I informed him that 2 of the tires are worn to the point of being unsafe being nearly bald on the outer edges and just barely above the wear bars on the center. I also informed him that I had to order 4 new tires as my son will be the primary driver and safety is my top concern. To make things right he offered to cover the complete cost of installation and balancing plus a tank of gas if we come back to the dealership. I feel that reaching out in this manner shows that this dealership puts focus on improving and cares about customer relations and prioritizes this over the deal. I will update this review after the work is completed. Update 7/17/21: Georgetown KIA and Ante kept their word and filled up the car and installed and balanced the new tires as promised. It was worth the trip to Georgetown and this restored my faith in this dealership to do the right thing. A well deserved five-star rating. The service was really good also car was brought in on time as per the appointment and I was kept updated on when the car would be ready. More

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Buyers beware. My future son in law purchased a used Buyers beware. My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took i Buyers beware. My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took it back to Kia. They said “that’s a Kia engine sound”. A month or so later a light came on and he had to have his truck towed to the dealership (another personal expense). Was a coolant issue. They kept it for a couple of days and called back saying they looked it over and “topped up the coolant and everything was ok”. He picked it up and the very next day was driving and smoke was coming out of the engine. He drove it “again” straight to Kia Gtown. Shortly after he gets a call saying that the engine needs replaced - $12,000. This off course upset my future son in law as he was not anticipating more cost. They said it was a head gasket issue supposively. My question was, didn’t they do a FULL diagnostic on his vehicle when the coolant was leaking and was in for service/repair?? I’m not a mechanic but I know coolant doesn’t evaporate. Anyways, he called and spoke to Kia Canada 2x and they didn’t want to get involved (what r they there for anyways?). We spoke to another Kia dealership and they said that this dealership should do this job on “goodwill” as he had only driven it for 5 months (less than 9,000kms). They didn’t. They made all the excuses they needed to make so that they had no responsibility. He had 3rd party warranty and so he was out of pocket $5,500. I will never recommend this dealership to anyone in town and recommend they go to Milton or Brampton - anywhere but here. Their service department was shady from the beginning and the General Manager did nothing at all but upset my future son in law by their lies. I’m all for supporting our local community but when they take advantage of its residents and won’t stand behind their used vehicles, I say go elsewhere. I know times r tough with Covid but this isn’t the way to make money. Very disappointing indeed. So much for loyalty and integrity. Owner of this Kia, pls don’t respond, as u did nothing through this whole ordeal. Totally disgraceful and serious lack of professionalism. If I could’ve given 0 star I would. Avoid !! More

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Mitch provided an outstanding experience. In fact, I use my experience at Georgetown Kia at work as an example of "Customer Excellence". I hope when it's time to replace my other vehicle to do so with Mitch my experience at Georgetown Kia at work as an example of "Customer Excellence". I hope when it's time to replace my other vehicle to do so with Mitch. More

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The staff is really helpful. I would give them a 5 star rating. No doubt they offer excellent services to their clients rating. No doubt they offer excellent services to their clients More

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Olivia abd the guys in the service department were all very efficient and courteous. A well comfortable enjoyable exkeruence experience. Thank You!!! very efficient and courteous. A well comfortable enjoyable exkeruence experience. Thank You!!! More

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Regular Service 3 visit — no vehicle issues or concerns. Very prompt greeting and intake by the two gentlemen at the service desk. Faster turnaround than expected. One gentleman helped me with finding and c Very prompt greeting and intake by the two gentlemen at the service desk. Faster turnaround than expected. One gentleman helped me with finding and changing a setting that I couldn’t find instructions on. The ONLY reason for not giving a 5 is that I had to arrange my own transportation to and from the service appointment. That was disappointing and inconvenient. Not sure of the names of the two gentleman at the service desk — so I’m taking a stab in the dark on names. More

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Rodney is a good person to deal with very knowledgable and pleasant to do talk to One of the reasons I come back to Kia for my service and pleasant to do talk to One of the reasons I come back to Kia for my service More

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I had some issues with my Kia back in Late February, right around the time Kia's systems were down. Dealing with the Georgetown dealership was an excellent experience. They didn't have all the answers r right around the time Kia's systems were down. Dealing with the Georgetown dealership was an excellent experience. They didn't have all the answers right away since they weren't able to connect directly with the Kia systems but Bobby the Service Technician was determined to find the root cause of the issue. He showed such a high level of professionalism and expertise. Bobby really knows his stuff. The service staff as well as the manager did an excellent job of keeping me informed. I would definitely recommend this dealership to everyone. More

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HI visit for service was hassle free , thanks for buffing out the scratches .Looks like a new car again . We are now a 2 KIA family. out the scratches .Looks like a new car again . We are now a 2 KIA family. More

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