"Buyers beware. My future son in law purchased a used..."
My future son in law purchased a used Kia Sorento in January @ Kia Gtown. We noticed a ticking noise shortly after and he took it back to Kia. They said “that’s a Kia engine sound”. A month or so later a light came on and he had to have his truck towed to the dealership (another personal expense). Was a coolant issue. They kept it for a couple of days and called back saying they looked it over and “topped up the coolant and everything was ok”. He picked it up and the very next day was driving and smoke was coming out of the engine. He drove it “again” straight to Kia Gtown. Shortly after he gets a call saying that the engine needs replaced - $12,000. This off course upset my future son in law as he was not anticipating more cost. They said it was a head gasket issue supposively. My question was, didn’t they do a FULL diagnostic on his vehicle when the coolant was leaking and was in for service/repair?? I’m not a mechanic but I know coolant doesn’t evaporate. Anyways, he called and spoke to Kia Canada 2x and they didn’t want to get involved (what r they there for anyways?). We spoke to another Kia dealership and they said that this dealership should do this job on “goodwill” as he had only driven it for 5 months (less than 9,000kms). They didn’t. They made all the excuses they needed to make so that they had no responsibility. He had 3rd party warranty and so he was out of pocket $5,500. I will never recommend this dealership to anyone in town and recommend they go to Milton or Brampton - anywhere but here. Their service department was shady from the beginning and the General Manager did nothing at all but upset my future son in law by their lies. I’m all for supporting our local community but when they take advantage of its residents and won’t stand behind their used vehicles, I say go elsewhere. I know times r tough with Covid but this isn’t the way to make money. Very disappointing indeed. So much for loyalty and integrity. Owner of this Kia, pls don’t respond, as u did nothing through this whole ordeal. Totally disgraceful and serious lack of professionalism. If I could’ve given 0 star I would. Avoid !!
"Mitch provided an outstanding experience. In fact, I use..."
Mitch provided an outstanding experience. In fact, I use my experience at Georgetown Kia at work as an example of "Customer Excellence". I hope when it's time to replace my other vehicle to do so with Mitch.
"Friendly and informative, very helpful in getting you..."
Friendly and informative, very helpful in getting you into an affordable car within your budget, this is my third time coming, and with service like that I'll come again
"Ian was very thorough, and took his time to explain the..."
Ian was very thorough, and took his time to explain the entire vehicle to me. Great experience, and I would highly recommend Ian as your sales rep
"Great Team at Georgetown Kia"
I have purchased my last 6 vehicles from Georgetown Kia and have dealt with Ian Rain and Rob Tasi and Samir and Rene. They are very fair with pricing and a strong sales Team. I would highly recommend this dealership to anyone buying a new or used vehicle. I have also brought several clients into the dealership who have purchased their cars.
"TAYLOR IS TOP NOTCH!"
Taylor really helped me out so much. I had tried numerous times, unsuccessfully, through Renee to obtain my incentive cheque. Luckily I found a smart, intelligent young woman who stepped in and found my missing cheque after 6 weeks of waiting for Renee who did not help in any way. Taylor tracked my cheque down. She called me back numerous time as promised. She is reliable, efficient, courteous and very smart. Kia Georgetown this young woman is a positive asset to your organization. Show her the recognition she deserves. You will not be disappointed. Thank you Taylor for your expertise and assistance in this matter.
"Great sales experience. The 2019 Optima EX Tech is great..."
Great sales experience. The 2019 Optima EX Tech is great car and they delivered to my door.They also stand by their warranty. Easy to deal with.
"I always receive 5 star service from Georgetown Kia,..."
I always receive 5 star service from Georgetown Kia, highly recommend! I will be a forever customer that’s for sure. Such a family atmosphere and always willing to go above and beyond for their customers.
"DO NOT DEAL WITH KIA GEORGETOWN"
I just want to leave this review so NO ONE has to experience what I have experienced with KIA Georgetown. I called during the COVID situation and was told this atlas vin # 1V2TR2CA5JC536394 (DO BOT BUY) was in GREAT condition by Rob. I even received a video from Mitch, which he obviously hid the damage very well! When I drove 2 hours to pick it up there was scratches all over the vehicle. Rob offered me 500$ to fix it LOL. When I am saying scratches, the body shop I went to get a quote on the damage could put her fingernail in them. They were right through the paint. The bumper was smashed and broken, the back up camera did not work. To top it all off 3 days after the battery dies. IT DOES NOT STOP THERE! I can't even begin to tell you the lies, the dis honesty and the customer service I received was just unacceptable!! I should also add I unwinded the deal to get my trade in car back. When Kia's driver Len came to pick up the Atlas would not start again.The driver (Len) had no idea about the battery problem as Rob did not tell him. I had to call a tow truck company as no one at the dealership helped him out! Many of the sales/business managers and even owner (Tony) was dishonest and just straight up slimy dealers. It is very unfortunate as I thought I could trust people during this hard time. PLEASE go somewhere else before dealing with anyone here. Save yourself the headache and stress and look else where for a used or new vehicle! Thank you for your time and please don't deal with anyone here, I want to save you the headaches and stress. There are good, honest cars sales out there, just unfortunate NO ONE at Kia Georgetown is.
"I love Georgetown KiaExcellent amazing people to deal..."
I love Georgetown Kia
Excellent amazing people to deal with big shout out to Ante Adrian Rob also Eddie and Daniel in the service department and thank you to everybody else that I have not mentioned