Georgetown Kia

1 star is being generous - this dealership deserves 0 stars. My girlfriend recently purchased a used vehicle from Georgetown KIA. We wound up dealing with a salesman named Harman. Harman gave us mult stars. My girlfriend recently purchased a used vehicle from Georgetown KIA. We wound up dealing with a salesman named Harman. Harman gave us multiple assurances, including that the vehicles interior would be detailed prior to purchase (it was dirty with spill marks on the seats), and that it would undergo a thorough multipoint inspection. The interior was not detailed. It was just as dirty upon pick up as it was when we test drove it. Even worse was the fact that on the drive home after picking up the vehicle, my girlfriend noticed an issue with the battery (she had had the same issue with her previous car so it was easy to recognize). She emailed the dealership that same night - not even 3 full hours since picking up the car. They replied the next morning and told her to come in a week later to have it serviced. After waiting over 2 hours for it to be serviced, she was informed that it was indeed a battery issue. She was then informed that she would be required to pay to have it replaced. This battery issue means one of two things occurred: 1. They did not conduct the multipoint inspection that we were told would be done. 2. They conducted the multipoint inspection, recognized there was a battery issued and hid it from us. Both options meant that they were derelict in their duties. Option 2 means that they also were in violation of an OMVIC requirement, despite being an OMVIC certified dealership. She wound up requesting a call back from the used sales manager (a man named Louis that we witnessed arm wrestling his coworkers during our first visit). The call was scheduled for the following Monday at 5:30PM. The call never came in, and when my girlfriend followed up, she was told Louis is off until Wednesday. She then requested a call back from the General Manager - Rob. Rob never called her back. This has been the worst experience either of us have ever had with a car dealership. At no point has anyone there showed even an iota of integrity. I will never buy a vehicle from Georgetown KIA, and I would never recommend it to anyone - unless you’re specifically looking to have an awful experience. More

Great sales and service by Mitch and the mechanic team! They went above and beyond to make sure I was happy with my purchase and my truck was good to go. Thank you! They went above and beyond to make sure I was happy with my purchase and my truck was good to go. Thank you! More

Great people to work with, not pushy , knowledgeable about products continued striving to make customer happy. about products continued striving to make customer happy. More

The sales rep Cameron was a please to deal with. I traded in a vehicle for a 2018 Honda CRV. The transaction took a bit longer than expected due to requied mechanical repairs. The vehicle was deliv I traded in a vehicle for a 2018 Honda CRV. The transaction took a bit longer than expected due to requied mechanical repairs. The vehicle was delivered fixed properly making me a happy customer. Thanks guys for making it right and earning a loyal long term customer. More

We’ve picked up the used vehicle on May 14th, 2024. It had passed safety inspection, as a part of the deal. However, we’ve experienced problems with the car as soon as we drove it off the lot. Then we It had passed safety inspection, as a part of the deal. However, we’ve experienced problems with the car as soon as we drove it off the lot. Then we took the car to a separate authorized dealer for a re-inspection, however, we then found out the car had major safety issues and would not pass safety. We brought this information back to the Kia, but they continued to insist it's safe despite evidence to show the contrary. The story doesn't end there... The car also had an existing transmission defect that was undisclosed to us. Quote for the repair is over $6000. Escalated to Rob Tasi, the store GM, but we were basically told we are SOL. We bought a complete lemon. What a joke!!! Run away from Georgetown Kia. It was a complete scam. Never again! More

Ashley is very helpful in every way I am so grateful for her I wouldn’t go to any other financially advisor but her. She will go extra mile just to meet customers needs I highly recommend her and this dea her I wouldn’t go to any other financially advisor but her. She will go extra mile just to meet customers needs I highly recommend her and this dealership to anyone. More

Ian is very professional and attractive, he provide me with all necessary information and documents as well xxx with support with choosing a car. Great job, I highly recommend this specialist! with all necessary information and documents as well xxx with support with choosing a car. Great job, I highly recommend this specialist! More

New buy car from these dealer. They will charge admin fees and high markup for vehicle. You can get better price and inventory from other dealerhip. They will charge admin fees and high markup for vehicle. You can get better price and inventory from other dealerhip. More

There seems to a little confusion at the Dealership about Oil Consumption Testing and Warranties. Oil Consumption Testing and Warranties. More

Very pleasant efficient visit, Melinda was great to work with in our purchase of a Smart for two car. with in our purchase of a Smart for two car. More