Paul Gorsline | Page 10

Ongoing relationship This is the 7th Toyota and 4th Tacoma that I have purchased from Charlesglen. I continue to be impressed by the professional and caring attitude of ev This is the 7th Toyota and 4th Tacoma that I have purchased from Charlesglen. I continue to be impressed by the professional and caring attitude of everyone I come in contact with. This is an exceptional dealership. More

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Great all round dealership! This is the third vehicle we have purchased from this dealership and have found all staff friendly and very helpful. I can not stand pressure sales an This is the third vehicle we have purchased from this dealership and have found all staff friendly and very helpful. I can not stand pressure sales and have never experienced this any time we have been in the showroom. They have always been accommodating to our schedule in test driving any vehicle as well as explaining all features of vehicles. Very impressed with the delivery process of new vehicles explaining in detail all features, maintenance schedules and setup according to our requirements. The service department has alway been superb from the the booking process, check-in, meeting promised completion times and follow up. I have never had any issues when servicing any vehicle. I would highly recommend considering this dealership if you are looking for quality service when purchasing or servicing a vehicle. More

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Worry and hassle free car buying! This is my second time buying a car, but first time buying from Charelsglen, and my experience with Charlesglen was 100% better! They were open and ho This is my second time buying a car, but first time buying from Charelsglen, and my experience with Charlesglen was 100% better! They were open and honest with their pricing, they didn’t try to push me into buying “extras” and things that I truely didn’t need, and took the time to explain everything I needed to know so that I walked away feeling confident and excited!! More

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Great buying experience 2019 RAV 4 XLE I just purchased a 2019 RAV 4 XLE premium. The buying experience at Charlesglen was great, fairly stress free. Paul worked to find me a vehicle and I just purchased a 2019 RAV 4 XLE premium. The buying experience at Charlesglen was great, fairly stress free. Paul worked to find me a vehicle and deal that worked well for me on my terms. Mark the delivery specialist was very detailed and explained everything well and how all the new technology worked. The dealership is also very nice, new with a nice cafe when you are waiting around for your service. More

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Customer service at it's best. My husband and I had nothing but the best in customer service from the moment we stepped foot into Charlseglen Toyota. Everybody was extremely friend My husband and I had nothing but the best in customer service from the moment we stepped foot into Charlseglen Toyota. Everybody was extremely friendly and welcoming but not in a "used car salesmen" kind of way! Paul and Alison (the 2 main people helping us), were very sincere and pleasant and took the time to make sure we were getting the best value we could. Our young daughter was with us through the entire process and the whole team bent over backwards to ensure that we was happy so that we could throuroughly enjoy our experience. And we did! We will most definitely continue to use them as our sole dealership as our experience is always nothing but perfect! More

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Excellent client service Bought a new RAV4. From the test drive through to the walk through, the experience was fantastic. This is my 5th vehicle from this dealership, (but 1s Bought a new RAV4. From the test drive through to the walk through, the experience was fantastic. This is my 5th vehicle from this dealership, (but 1st full purchase) - in every lease, I have felt my business is valued and the transaction is their priority. Excellent job, folks. Fantastic. Thank you all. More

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Very Friendly Paul G was very helpful and friendly when we came in for our new lease. Thank you for the smooth experience. We love our new vehicle! Paul G was very helpful and friendly when we came in for our new lease. Thank you for the smooth experience. We love our new vehicle! More

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Great Experience My mind was made and I was going with a competitive product before I went into Charlesglen to look at the Toyota Tundra and confirm my previous decisi My mind was made and I was going with a competitive product before I went into Charlesglen to look at the Toyota Tundra and confirm my previous decision to move forward with a different manufacturer. Needless to say, Paul G at Charlesglen changed my mind and I'm happily driving a new Tundra today. They have an interesting sales model. I wouldn't say it's "high pressure" but rather just the right amount of pressure, which I'll coin as "slightly more than neutral". It demonstrated me a higher level of respect for a potential client; higher than almost any vehicle sales rep I've dealt with in the past. Most reps want to get you in, get you signed and get you out with a low probability of speaking with that client ever again. Time will tell if they stay connected, however I can confirm that they have followed up a couple of times and it's nice to feel valued at the moment. Additionally, the dealership is amazing. They have a high level of attention to detail which I'm sure most people don't care about when it comes to the appearance of things, but to me, it matters. I like that the floor was spotless in the showroom. I like that the showroom had some display models, but it wasn't jam packed with no room to look closely at their products. I like that some of the products were changed out from my first visit to my second visit. I like that they have a cafeteria where you can get some food if you have to stay there longer than expected. I like that they had a separate showroom area to display your vehicle and walk through its operation upon delivery. I like that they've got an old Landcruiser on the showroom floor that pulled on my heartstrings as my family had one very similar in 1986 and I remember hauling around in it and going hunting with dad. It brought back some great memories. That aside, they've done a great job in the layout of the facility. It gives the appearance that it's much smaller than it really is. I recommend people take a tour of the operation and you'll likely be as shocked as I was. Hopefully you find this review helpful and that my experiences ring true with yours. One things for sure, I'll be a repeat customer! -Jeff O More

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Accomadating My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All m My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All my expectations were exceeded, More

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No hassle car lease I am very grateful to Paul, Jim and Lydia for helping me lease another Toyota. The help I receive made the whole experience easy and convenient. I hi I am very grateful to Paul, Jim and Lydia for helping me lease another Toyota. The help I receive made the whole experience easy and convenient. I highly recommend Charlesglen Toyota for the great care and efficient service they provide. Denise Semmens More

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