Paul Gorsline | Page 14

Incredible buying experience! Words cannot express how grateful I am for the outstanding salesmanship of Paul Gorsline in the purchase of my now second vehicle from Charlesglen. Words cannot express how grateful I am for the outstanding salesmanship of Paul Gorsline in the purchase of my now second vehicle from Charlesglen. He is an outstanding salesman but first and foremost an outstanding person - honest, friendly, communicative, non- aggressive, - doing anything and everything to make me , the customer, satisfied. His pride in working for this dealership is very evident and he went out of his way to help me purchase exactly what I wanted to within two days of meeting him. Besides Paul, other thank yous to Tanya, Mark, Phil, and Tim who were all instrumental in initiating and finalizing the purchase. This is an incredible dealership filled with dedicated , knowledgable and friendly staff! The most caring, knowledgable and friendly staff to be found in the city! More

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World class I was just thinking about a car for my 16 year old daughter, Paul got in touch and from then on all i can say is world class service, i ended up with I was just thinking about a car for my 16 year old daughter, Paul got in touch and from then on all i can say is world class service, i ended up with 2 new vehicles and saved a lot of money thanks to Paul in sales and Wesley in finance, that’s without the fuel savings AND moved into the safest cars on the road with lane departure warning and anti collision, extremely happy Go see the great team, they are the best and will save you money and get you into the safest car on the road More

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efficency ! I found my experience to be very efficient as well as extremely pleasant . Paul is very knowledgable, he also cares about making the experience fun ! I found my experience to be very efficient as well as extremely pleasant . Paul is very knowledgable, he also cares about making the experience fun ! It is obvious that he believes in his product and takes pride in providing his client a great service. Thank you ! MC More

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Great salesman Paul did an extremely thorough job of orienting me to this vehicle and showing me its capabilities. He was informative and friendly to deal with. Paul did an extremely thorough job of orienting me to this vehicle and showing me its capabilities. He was informative and friendly to deal with. More

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My New Rav4 Dealing with the staff at Charlesglen has always been an enjoyable experience. This is the sixth Toyota that we have gotten from Charlesglen it says Dealing with the staff at Charlesglen has always been an enjoyable experience. This is the sixth Toyota that we have gotten from Charlesglen it says a lot about how they treat their customers that we would continue to return. If there is a problem they go out of their way to resolve the issue. From Paul our Sales Person to Wesley in Finance they made us laugh and made the whole process fun. Would I recommend this dealership definitely would I purchase another vehicle from them yes. If you want a place that doesn't use the pressure sale tactic this is the place to go. More

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Buying My First Car My parents had bought a Highlander previously. Everyone was great, helpful and friendly. Paul was the first person we met and was there every step of My parents had bought a Highlander previously. Everyone was great, helpful and friendly. Paul was the first person we met and was there every step of the way from beginning to end. Mark was also great when giving me the walk through for my Rav 4. More

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Awesome! When I got in, all of the staff was very friendly and willing to help. The sales team worked collaboratively and I never felt as though I was getting When I got in, all of the staff was very friendly and willing to help. The sales team worked collaboratively and I never felt as though I was getting the stereotypical 'car-sales man' pitch that was apparent at some of the nearby dealerships. My sales rep listened to my questions and concerns and made sure that I was getting the best vehicle to suit my needs, not just any vehicle on the lot. He was well researched into the cars I test drove, even when they weren't Toyota's. Finally, since this was my first vehicle purchase I brought my father with me, and when I asked questions, other dealerships would look at him to answer, Paul, the sales rep, acknowledged that this was my purchase and always spoke directly to me. I found this very comforting. Overall, Charlesglen made this experience joyful and easy, they ensured that I was well taken care of and excited about my first major purchase. More

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A wonderfully human car dealer The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone w The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone who wants a human, 'normal' experience buying a car. Paul, the kind senior sales fellow who continued to stay in touch with us throughout the process... Tyler M., who put up with our Stoney Trail test drive :D and endless questions ...Wes and Phil in Finance who allowed me to change my mind many times on the extended warranty... Carrie who put up with my 10 (literally) calls from the registry to get the plate :D..... and of course JIM who *made my day* with the most awesome, funny and clever car pickup EVER. (I'm bringing brownies back, really. And more cat jokes.) I look forward to coming back to say hi regularly when I come in for service. Honestly, you guys are as sincere and as much fun as the guys at the Ferrari dealership :D and for someone who has owned an exotic and really misses those guys.... it feels like I've found a new 'car home'. High fives to all of you for creating and living a truly great customer experience. More

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