Paul Gorsline | Page 13

Wonderful Team The sales team that I dealt with were great. Knowledgeable, friendly and very patient with the questions I asked. Since I was from another province, The sales team that I dealt with were great. Knowledgeable, friendly and very patient with the questions I asked. Since I was from another province, there were many problems which were solved. The finance lady was superb and very helpful. All in all, great experience. More

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4th truck from here (2 tacomas, 2 tundras) Dan Wilson in service alone is worth doing your business at Charlesglenn. Paul Gorsline was great to deal with, i reccomend him in leasing/sales Dan Wilson in service alone is worth doing your business at Charlesglenn. Paul Gorsline was great to deal with, i reccomend him in leasing/sales More

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Outstanding. Excellent service all around. I have leased vehicles before and the experience has been consistent. I plan to return due to the long term and overall Excellent service all around. I have leased vehicles before and the experience has been consistent. I plan to return due to the long term and overall great purchase and service experience. More

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Great service Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the thin Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the things done right away. More

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The amazing staff is one reason I keep returning! There is no better team than the staff at Charlesglen! While I believe Toyota vehicles sell themselves, the staff performs head and shoulders above a There is no better team than the staff at Charlesglen! While I believe Toyota vehicles sell themselves, the staff performs head and shoulders above any other customer-service business I have dealt with. They make the lease/purchase process of a new vehicle devoid of stress, hassles and high-pressure sales tactics-it is one of the reasons I keep returning after 15 years! The second reason is the outstanding staff: Paul Gorsline, Lease Manager, is not only extremely knowledgeable, but works tirelessly to provide choices that will work for you-and does it all so effortlessly. Kerri Hope, Financial Services Manager, not only makes the entire financial process stress-free, but does so with such ease, I felt like I was out having coffee with a friend. And finally, Mark, who does the final reveal (I mean customer orientation for new vehicles!). He expertly supplies the knowledge to get you behind the wheel with confidence. My successful leasing experiences involved many people and continues to demonstrate Charlesglen's hard-working, knowledgeable and experienced staff. Throw in the ease in which they make it appear, there is no better example of customer service! More

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Rav4 Hybrid I felt fortunate to have the pleasure of dealing with Paul . He was friendly, professional, a disarming gentle personality . Very Knowledgeable in a I felt fortunate to have the pleasure of dealing with Paul . He was friendly, professional, a disarming gentle personality . Very Knowledgeable in answering all our questions and some we did not think of . Straightforward and non aggressive, no high pressure sales here. Knowing when to step away and let us have a chat. Paul made the process easy, a good sense of humor and great outlook. Delightful to deal with!! Appreciated the personal touches ...Thanks for the Jolly Ranchers !!! More

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Understanding Our Needs My father and I went into Charlesglen Toyota to find a car for my mom. As a family we have always owed trucks and SUV's. Her request was a small compa My father and I went into Charlesglen Toyota to find a car for my mom. As a family we have always owed trucks and SUV's. Her request was a small compact car she could just cruise around the city in, park easily and safe on gas. We met Paul, who showed us what we asked for, a hatchback, and Yaris. After going through the features and horsepower we weren't sure which one was the best for us. Paul stopped and asked us some questions, that actually pointed us to the Corolla. Although a little more than we wanted to spend, the answers to his questions indicted to me that we were looking for something more like this for my Mom. The 2017 Corolla, fully decked out, and a price only couple thousand more made the decision easy. I rationally said, I think this is a much better deal at which he replied, "I am glad we are on the same page". Mom came in to look at the car the next morning (because after everything said and done it was her decision) she couldn't have been more happier. We all had a great experience with our sales expert and she loved her instructor too! Although, she did say he was way too smart and half of it went over her head. More

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Excellent service Thank you for the great experience in purchasing my new vehicle. Paul and Jim went out of their way to ensure my needs were met. I am very happy wit Thank you for the great experience in purchasing my new vehicle. Paul and Jim went out of their way to ensure my needs were met. I am very happy with the process from beginning to end. More

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Great Service & Easy to work with Traded in my lease for a new model. Paul was able to find and bring in the vehicle, model, and colour that I wanted from a different dealership. I w Traded in my lease for a new model. Paul was able to find and bring in the vehicle, model, and colour that I wanted from a different dealership. I was always kept up to date on times and dates when the vehicle was being delivered and the extra's I wanted were installed. Service was fast and friendly and Jim informed me of all the updates and changes from my 2015 to the 2017 model. I will definitely be going back for all my future Toyota vehicles and would recommend them to anyone else considering one. More

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Great Experience I recently leased for the first time (I was always told that leasing wasn't a good idea). The experience was wonderful. Paul helped me select my perf I recently leased for the first time (I was always told that leasing wasn't a good idea). The experience was wonderful. Paul helped me select my perfect vehicle, and then went over all of the different scenarios that I could do (leading and financing). I appreciated the unbiased information, the detail, and the time given so that I was comfortable that I was selecting the best scenario. The delivery process was great; I feel like everything was covered and explained in detail. Paperwork process was efficient and detailed. Thank you for a wonderful purchasing experience. More

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