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Alison Matthews
Alison  Matthews at Charlesglen Toyota
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Alison Matthews

Pre-Owned Manager

Charlesglen Toyota

7687 110 Ave NW
Calgary, AB T3R 1R8

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4.9
87 Reviews

Dealership Experience

3 yrs, 11 mos

Languages Spoken

English English

4.9

87 Reviews

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87 Reviews of Alison Matthews

June 08, 2021

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"I am from Winnipeg, Manitoba. I recently bought a 2018..."

- Sahil Maini

I am from Winnipeg, Manitoba. I recently bought a 2018 Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing with) that if there is any wind noise or any other damage and they promised me no damage at all as the repair was done at Toyota certified shop and their mechanics checked it too. I got the car shipped to Manitoba. The first thing I saw was wind chips on the windshield and I asked Mitch and he told me there wasn't any damage. So I got the report from the shipping company and they told me that the car already had chips as their driver noticed. Then the next day I took the car on the highway since I bought it to commute from Brandon to Winnipeg, Manitoba(2 hours away) I heard alot of wind noise so I called Mitch to tell him about the wind noise and the rock chips and asked him as he told me the car was in great condition. He told me to talk with his used sales car manager, Alison. I talked with her and the first thing she said was "I could have sold this car for more here locally! And if you wanted no issues with your car I would have gone with a brand new one". I only asked her why did you guys hide stuff and she said "we all drove the car and there wasn't any issue and told me to go get it checked with the local Toyota dealership and wanted to talk with the journeyperson" She never picked up my calls even tho I gave Mitch and her a heads up and after calling him on his personal phone for 3 times he finally picked up and talked with the mechanic and finally believed me since they thought I was lying. They approved for $300 and said tell them to bill us directly. I told them the first thing why did you guys hide? And I also said I don't want the money I want the issue fixed! Because you guys never disclosed it! The repair for that car has gone over $300 at Precision Toyota here in Brandon and the issue is still not fixed! And yesterday when I texted the salesperson I need an update with whats going on and his reply was "I have drivin the car and I didn't hear any wind noise. Also our service department inspected it and toyota certified the car and it passes certification. We tried helping you out because you felt there was wind noise but I am not sure what else to tell you. I am done dealing with this" like I paid for the car not like I am begging for anything! They even talked with the mechanic here and that is why work is going on it! When it's time to buy a car they are very nice and things are nice and good but what matters is when there is an issue they don't know you? You guys didn't disclose anything like that and told me and gave me your word that it had no issues and now the car is in different province this is what you guys do? And I got to know yesterday too that they sent me a cheque of $300 to deal it with and want pretty much nothing to do with me! Because Alison's word was tell them to "bill us directly" even Mitch gave me their dealership # and name and tell them to bill them directly when he talked with the journeyperson for the very first time! Like this is clearly not discourse of full details, hiding, trying to curb, and pretty much fraud and now they sent me the cheque to show they tried to help when I got treated like this! WORST SERVICE EVER AND I HOPE THEY NEVER TREAT OR TREATED ANYONE LIKE THIS! I only want my car to be fixed and for them to take responsibility for their doings! And I hope they never treat anyone like this whoever trusts them on their word and buying the car without looking at it first!

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Recommend Dealer
No

Other Employees Tagged: Garnett Lund, Mitch Henry

Jul 13, 2021

Charlesglen Toyota responded

We appreciate your time to write such a detailed review Sahal; however, there are always two sides to a story. As you decided to purchase a vehicle from out of province sight unseen and without test driving our product advisor spent a large amount of time to send you pictures and walk around videos. You were provided with information about the previous claims on this vehicle, as well as the Carfax report, Toyota Certified Inspection reports, and all other relevant information on the vehicle. Our mechanic as well as our product advisor did not note or hear any wind noise in this vehicle and the possible rock chips on the windshield were not in the line of vision as that would not have passed our inspections. We offered to pay for you initial visit to a Toyota dealership in Manitoba to have the wind noise diagnosed and repaired, however this was not done to your satisfaction and we were unable to see the vehicle at our dealership. A cheque was mailed to you that was more than your original quote to try and assist you. If you wish to discuss this further professionally I can be reached at (403) 241-0888 and or generalmanager@charlesglen.toyota.ca . Warm Regards, Tim Beach - General Manager

February 27, 2021

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"Great team to deal with, very helpful and no pressure...."

- Ibboyd

Great team to deal with, very helpful and no pressure. Would recommend Paul, Garnett, Alison, and the Charlesglen Toyota to anyone who is looking to get into a new vehicle.

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Yes

February 25, 2021

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"I have been a customer since 2007. Bought 2 cars, have..."

- natashamcneil

I have been a customer since 2007. Bought 2 cars, have all my service work done at Charlesglen too. Always nice and easy. Pleasant experience, nice people, good quality work.

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Yes

Other Employees Tagged: Valarie Parsons

February 11, 2021

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"Thanks god ms.allison help me to purchase my toyota rav4..."

- Rolly

Thanks god ms.allison help me to purchase my toyota rav4 2021 xle premium also with mr. Khal it was awesome experience. Everything i need to know details by details they give an answer with knowledgeable experienced. Thru ms. Anne estrabo-reyes it will not happen the most help ever for my memorable day of my life for the long term.overall,it was amazing experiences in toyota charsglen.absolutely, i will come back and refer friends to purchase in toyota charsglen.

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Yes

Other Employees Tagged: Khalil Aburashed, Anne Reyes

January 27, 2021

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"I have done my car sales at Charlesglen Toyota for about..."

- lauren.elizabeth.ashley

I have done my car sales at Charlesglen Toyota for about 5 years now. They have helped me with everything I've ever requested. Most recently, I got into a car accident and my car was a write off. They quickly helped me get into a new car and I couldnt be happier. Was able to pop into a new car with everything I wanted within it. I would like to personally thank the 4 people who I always have the pleasure of speaking to there; Alison, Garnett, Paul and Jim. Thanks so much for all your help!!

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Yes

Other Employees Tagged: Garnett Lund, Paul Gorsline

January 26, 2021

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"Charlesglen is the only car dealership we will go to...."

- Dandrew4195

Charlesglen is the only car dealership we will go to. We’ve always received the best service when buying and servicing our vehicles. Val Parsons sold us our latest vehicle and the whole experience was fantastic. We are long time customers of at least 25 years.

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Yes

Other Employees Tagged: Valarie Parsons

January 25, 2021

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"Valarie was great to deal with. She is very..."

- dougbonnyman

Valarie was great to deal with. She is very accommodating, friendly and provided excellent customer service. I am very happy with my dealings with Valerie. Alison and everyone else I dealt with at Charlesglen Toyota.

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Yes

Other Employees Tagged: Valarie Parsons

January 20, 2021

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"This was my first time in Charlesglen Toyota, all staff..."

- naquibb

This was my first time in Charlesglen Toyota, all staff were nice and welcoming us, especially Phoebe Ku went above and beyond, she is one of the best sales person I ever met, it won’t be my last visit to this dealership, if I need another car I will definitely will go to ask Phoebe’s help. Thanks again Phoebe for your service

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Yes

Other Employees Tagged: Phil Dao, Phoebe Ku

January 07, 2021

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"From walking in initially to driving away with my new..."

- Christine Niesman

From walking in initially to driving away with my new Rav4, I was blown away at the exceptional service. Val was incredible and showed patience with my decision making. Val was available for all my questions and made me feel confident in my decisions made. Alison with finances got me the best deal and really showed that she really cared about the buyer. Mark, who showed me all the details of my new vehicle went through all the details and answered all my questions. I am so happy with my Rav4 and my experience with Charlesglen Toyota!

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Yes

Other Employees Tagged: Mark Peters, Valarie Parsons

December 21, 2020

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"I recently bought an new 2021 Highlander. They are..."

- Tim.chu

I recently bought an new 2021 Highlander. They are excellent people and will explain everything in detail what you should need to know about your new car.

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Yes

Other Employees Tagged: Andrew Sutherland , Delivery coordinator (forgot his name)

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