Paul Barreto | Page 5

fantastic customer service Great advice and help from Peter and Ali. Would recommend this beautiful dealership to anyone looking for a Lexus or Toyota. Felt comfortable and nev Great advice and help from Peter and Ali. Would recommend this beautiful dealership to anyone looking for a Lexus or Toyota. Felt comfortable and never rushed. Lots of information so you can make a wise choice. More

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Amazing customer service and wonderful experience I recently purchased a new iM from Toyota on the Park. Being my first car purchase I was pretty unsure of a lot of the different things to take into c I recently purchased a new iM from Toyota on the Park. Being my first car purchase I was pretty unsure of a lot of the different things to take into consideration when making such a purchase. Paul was very helpful and considerate throughout the entire process and guided me through the day in a very professional and courteous manner. Thanks to Paul and the staff at Toyota on the Park for turning what I thought would be a stressful day into a smooth and excellent experience. More

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So disappointed... then satisfied! *** UPDATE: I have to say, the response of the General Sales Manager, Matt Treacy, and the ongoing professionalism of Paul Barreto, saved the day f *** UPDATE: I have to say, the response of the General Sales Manager, Matt Treacy, and the ongoing professionalism of Paul Barreto, saved the day for me here. Matt responded to my initial review here (and a personal email to him) within an hour of being posted/sent. He promised to make things right, and between himself and Paul, they did. I returned a few days later to test drive a 2017 Prius, and they did their best to keep my loyalty. I picked up my new Toyota three days ago and am completely satisfied with the responsive improvement that Matt and Paul showed to my concerns. If only the service side can pick up their game, I could give this dealership a Five Star rating! **** FOUR STARS (for now)!!! Let's get this out first: I have been a loyal customer for several years. I had an appointment to speak with Paul B. regarding buying out my lease (2012 Toyota Camry Hybrid XLE). Obviously, Paul's job is to sell me on a new car. I was coming into the dealership 80% sure I wasn't going to buy a new one because at this point in my life I didn't need to, and the Camry had low kms. with four brand new tires. None of the current Toyota lineup excited me in any way except perhaps the iM hatch, as I considered downsizing. After a quick test drive, Paul started making me offers and got me excited to purchase, at which point I even called my insurance company to check rates. At this point, I was up to at least 50% that I would buy, if they could meet my offer. Unfortunately, this is where Peter Popovski, the Used Car Manager, entered the picture, and my entire experience at Toyota on the Park went south, FAST. At this point, my 5:00 p.m. appointment had stretched to past 7:30, and I was starving and in no mood for hard sell or rudeness. Maybe that's what Peter Popovski is used to giving his customers, but unfortunately his demeanour turned every experience I've had in this dealership--and I've dealt with at least three sales people and the General Sales Manager, Matt Treacy, before and never had this kind of rudeness. If this is the kind of leadership you allow, you have lost me and anyone I know as a customer, forever. ** TWO STARS RUN FAR AWAY FROM THIS DEALERSHIP IF PETER POPOVSKI IS ON DUTY More

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Fabulous experience at Toyota On The Park My wife and I had an amazing experience at Toyota on the Park. At no point in time did we feel pressured into making any decision(s). The team were al My wife and I had an amazing experience at Toyota on the Park. At no point in time did we feel pressured into making any decision(s). The team were all very helpful and knowledgeable, answering all of our questions thoroughly and explaining each step of the process clearly. There was excellent communication throughout the entire process from shopping, purchase and leading all the up to and including the delivery. We want to especially thank Kash, Jure, Paul, Peter and Sandy for all of your help in making this huge purchase of ours as simple and smooth as possible. Many thanks! Colin C. More

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Amazing from start to finish !!! Recently bought a new 2016 highlander from Toyota On the Park, One of the most amazing experiences have had with buying a vehicle, to start Paul in Recently bought a new 2016 highlander from Toyota On the Park, One of the most amazing experiences have had with buying a vehicle, to start Paul in sales was very detailed and i never felt any pressure to make a purchase, answered all my questions which reassured my choice of car. Ali the fiance manger offered great advice for additional coverage's that Toyota has to offer, along with having all the paper work ready when it was time for me to pick up my new wheels, took all of 10 minutes. the service department was equally great to deal with , Mario, Kash and his team seem to have a great knowledge of what the term "costumer service" really is !!! Thank you Toyota On the Park !!! See you at my next service. More

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Good experience all round Just purchased new vehicle. Very friendly staff and when taking delivery of vehicle, Alif walked me through every aspect of the settings on the vehicl Just purchased new vehicle. Very friendly staff and when taking delivery of vehicle, Alif walked me through every aspect of the settings on the vehicle and set up my phone. This saved me time having to read the manual - which we all know can be very time consuming. Overall, I would come back to this dealer again. More

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A+++ Dealership Both Paul Barreto and Ali Nikpour were patient, polite and professional. They explained each detail with patience and knowledge and answered all of Both Paul Barreto and Ali Nikpour were patient, polite and professional. They explained each detail with patience and knowledge and answered all of our questions. The lease rate was excellent and the service was outstanding. Will definitely recommend this dealership to all my family and friends. Thank you! More

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SUPER EXCELLENT I WAS THERE TO BUY A NEW CAR , WHICH WAS VERY EASY TO FIND BY THE HELP VERY GOOD AND SINCERE PEOPLE AT WORK AT TOYOTA ON THE PARK, GOT THE BEST EV I WAS THERE TO BUY A NEW CAR , WHICH WAS VERY EASY TO FIND BY THE HELP VERY GOOD AND SINCERE PEOPLE AT WORK AT TOYOTA ON THE PARK, GOT THE BEST EVER CAR FROM THE BEST EVER DEALER, THEY DESERVE THE PRAISE , More

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Best car buying experience! Just purchased a 2016 Rav4 this week to replace my 2006 Rav4. I was very happy and satisfied with the excellent services Paul Barreto gave me from th Just purchased a 2016 Rav4 this week to replace my 2006 Rav4. I was very happy and satisfied with the excellent services Paul Barreto gave me from the minute I walked in to the dealer office to the hand-over of my new car. He was very professional, not pushy at all, explained everything clearly and answered all my questions with patience. Since I haven’t bought a brand new car for more than 10 years, this is a whole new and a refreshingly wonderful experience for me. More

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Service I can trust. Third car with this service department. I completely trust them. If something needs fixing they give me the options, if something can wait they give Third car with this service department. I completely trust them. If something needs fixing they give me the options, if something can wait they give me that choice. I rely on them for service and for advice. Thanks! More

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