"This individual has been one of the most unprofessional..."
This individual has been one of the most unprofessional and immature people, that I’ve dealt with. From my first meeting with, Shelly, it was treated with a fake smile and minimal effort to properly explain the whole process. Discussions of warranties that were had between the sales individual and I, we’re also brought to her attention in regards to denying those options.
There were discussed prices between the sales person and I, and then when in, Shelly’s office, she put ons of warranties, undercoating and some else, then had already been turned down. The fact that my credit isn’t in good standing, meant that I was going to be getting assistance from a family member. I had fully informed, Shelly, of my situation and that I had assistance ready and willing. Being as that I’m not a finance manager, I was relying on the professionalism of the associate assigned to me.
I was talked into trying to apply for the credit under my own name, even though I knew that I would not qualify. Then, The gathering of my family members information was done in such a drag out unprofessional manner. Numerous times we were constantly repeating ourselves on the whole situation. I ended up watching some short videos on YouTube, about how an interaction with a finance manager might be at a car dealership.
These videos that I watched were not flattering towards the position of the finance manager and basically stated numerous times how their number one position, is to make as much money for the dealership as possible. “They are not your friend!”. Now knowing this information and how my interaction has been going to this point, I basically, jokingly mentioned on my next interaction with, Shelly, that I had seen such videos.
Oh boy! Did, Shelly, take my comment to heart. After asking for the warranties and undercoating to be removed from the quote, her whole tune changed. From that point, I felt nothing but a cold, negative attitude with each interaction afterwards. To quote the sales in the visual that was helping me, he said “ it’s like pulling teeth” to try and get, Shelly, to be more on point. The sales associate could see the unnecessary lack of professionalism.
It took a total of six days and five visits, to complete the transaction. Two of the visits were completely unnecessary and could’ve been handled over the phone, but I was requested to come in. The most important aspect of this whole situation is that, Shelly, has applied for numerous credit checks in such an unnecessary way that it may or may not have affected my family members credit. Each conversation I had fully informed, Shelly, of my situation and she has completely made the whole situation uncomfortable to the point where I no longer wish to do business with the dealership.
The vehicles that we test drove twice, was done on hot days and we had the AC at full blast. The day I came to sign for the vehicle at 6 PM. It took two hours to complete the paperwork because of the fact that Shelly kept doing something to slow down the whole process and keep providing unnecessary improper paperwork. After signing for the car and leaving the dealership at about 8 o’clock, it wasn’t as hot and I just turned the fans of the vehicle on for some air. That is when I first noticed this mildew, mold smell.
The vehicle definitely has mould in the intake for the AC and due to the whole experience we decided to bring the vehicle back within three days and have just got my refund of down payment. Upon agreeing with the, GM, that we should just return the vehicle, there was more unnecessary, annoying interactions from the dealership. I went in yesterday, spoke with the GM and arranged that the vehicle would be returned the following day, being today. After leaving the dealership yesterday I was then called by the sales associate manager and the sales associate that was assigned to me from the beginning. Between both of those employees they were calling me a bunch of times and asking me exactly when I would return the vehicle, to which I had already informed them of. I told them 9 AM I would be there and at 8:45 I was getting calls asking when I was going to be there, from multiple numbers of the dealership and also private number.
At this point I was feeling completely uncomfortable and as if I was being harassed to jump at their request, even though they were so unhelpful and unprofessional with me from the beginning. They even asked me to bring in my family member today, knowing that we were both agreeing on returning the vehicle, but they had no reason to be there.
We walked in the door, I questioned why, Mahad, had called a bunch of times knowing that I’ve already explained when we would be there, and he responds “ oh, that’s just my style“. I just rolled my eyes and asked how long or what was next. He asked us to give him a moment, so we did by waited in sitting area. 20 minutes goes by and I start asking receptionist if they can call, Mahad. The receptionist then came out and informed me that, Mahad, was busy making other phone calls.
I then went straight to his office and asked him myself how much longer this might be. He said that he would wrap up the phone call and be a moment. He then came out of his office, walked up to me and asked if I had the paperwork, then proceeded to say OK let’s go refund your deposit by debit and that’ll be all.
It made no sense once again for us to have to sit there and waste more of our time on an interaction that should’ve taken less than five minutes based on everything that we had already done thus far. It has been the most unprofessional, downright disrespectful transaction that I’ve ever had.
I do have more that I could say on the situation to shine a light on my experience, but I feel as if I’ve said enough already. If you were to be buying a used vehicle from this dealership, I would hope that your and mechanic or have at least brought a knowledgable assistant for your own benefit. This dealership does not have their customers best interest in mind.
Now we must sit back with a knot in our stomach waiting to inquire with credit departments about how this has potentially affected my family member. If you’re looking for a decent experience while buying a car, I would totally suggest that you look elsewhere.
I would also suggest that you record each conversation with these associates, as I did. Then you can have a recording of your whole transaction with these individuals. It also backs up my whole story that I just shared. It has been completely unfortunate and a total waste of time going to this dealership.
Thank you for reading thus far and you’re welcome if this advice has prove useful for you.