Alex Chan

Run a mile if you are looking to service your vehicle. They nickel and dime you in every possible way. The tire pressure sensor light was on for a two month old Sienna. This place first claimed that th They nickel and dime you in every possible way. The tire pressure sensor light was on for a two month old Sienna. This place first claimed that there’ll be a charge to check the TPMS lights since the winter tires were not purchased with them. Second they claimed that if there’s no sensor with the tires, and sensors would need to be purchased. (Just the beginning of spins and lies before anything was done). Mind you, this is a brand new vehicle with the extended warranty purchased. Was told to agree to pay $49+hst for the check up. I refused to sign, a different Service Rep called and claimed that to turn off the light there’ll be a $30 charge. The situation escalated to the service manager who kept stressing that they’re providing a service and after refusing to pay, I was referred to as “arrogant”. Just full of spins throughout the conversations. Totally felt being treated like an idiot and walking atm, easy target when an Asian girl walks in a dealership. After refusing to pay $30 and ready to leave, was told that the re-set was already done (they called it “programming”, yeah right just fancy way of saying reset! Standard procedure once the vehicle is checked and nothing’s wrong). Certainty not the level of service expected at a reputable brand. The days of providing reasonable service to win returning customer are gone. Very bad first experience with Toyota. Situation like this never happened at our other car’s dealership. More

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Was told $50. 00 for a spare keys and 80 to programme it. Ended up paying $350t get a key made for a 2005 Toyota what a rip off! 00 for a spare keys and 80 to programme it. Ended up paying $350t get a key made for a 2005 Toyota what a rip off! More

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I have not always been happy with this dealership, but have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsi have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsibility for mistakes made by others and listened to me attentively. In the end, he resolved my issues in a way that made me feel like the loyal, long-term customer that I am. Thank you, Hon. You are one of the best assets that the Toyota service department has! More

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Alex is amazing! I look forward to going in to Toyota and working with him. He always explains everything extremely well and offers me lots of options. My Toyota is I look forward to going in to Toyota and working with him. He always explains everything extremely well and offers me lots of options. My Toyota is getting old but I feel like the continued partnership between Alex and I will see that my Toyota has many more years on the road. Thank you Alex and keep up the GREAT WORK! More

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I have had a very bad experience with Toyota On The Park Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boot Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boother is highly unprofessional and extremely curt with customers. She often wears low cut blouses. I ask, is she actually selling service or herself to the customers. She has yelled at me many times and not willing to service my vehicle. She is highly unpleasant person to deal with. They decided to wash my car without informing me that there might be scratches on my car and that they would not be held responsible. I find this quite appalling. Again, I would urge everyone not to deal with this location, in particular with the Service Department, as all the technicians are extremely unprofessional and not helpful, including Jack, the Foreman. They claim that my car has no issues, whereas, there are issues with my car constantly. It constantly makes a lot of noise and the break does not work well. I have been complaining to them for nearly 5-months and they will not fix my car. When they changed my tires from Summer to Winter tires, they have done a very bad job purposely so that they will not service my vehicle again. The Service Manager contacted me today and told me that he is not willing to service my car ever again and emphasized that I should go to a different dealership, as he claimed that I was rude to his staff, whereas, they have been extremely rude to me for the last 5-months and have not been helpful to me at all. I hope this review will make everyone not to ever go to this location.. More

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PETER D'COSTA was very informative, helpful, understanding, and patient; he made all efforts to give us the best deal possible. We THANK YOU, PETER! understanding, and patient; he made all efforts to give us the best deal possible. We THANK YOU, PETER! More

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Neelam’s customer service is excellent! To the point and super friendly! I’ve always found her to be knowledgeable and helpful! Thanks Neelam! Keep up the good work! super friendly! I’ve always found her to be knowledgeable and helpful! Thanks Neelam! Keep up the good work! More

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Alisha is great to work with. I have had up to four Toyota family vehicles at a time being serviced by Alisha. She is always extremely professional and takes the time to fully exp I have had up to four Toyota family vehicles at a time being serviced by Alisha. She is always extremely professional and takes the time to fully explain what the issue is. What I really appreciate is that I do not feel that I am being up sold. Over the years I have developed a trust that is very unusual in a dealer setting. The whole service team for the most part is very good however Alisha is an all star. More

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Attentive and Informed I've been buying & leasing cars from Paul Barreto for almost 20 years. There's a reason for that: he loves cars and really knows his stuff. In the rar I've been buying & leasing cars from Paul Barreto for almost 20 years. There's a reason for that: he loves cars and really knows his stuff. In the rare instance where he is uncertain, he makes a point of finding out the answers. His introduction to my 2nd Prius (I'm now on my 3rd) was like a Masterclass in Prius technology. But the main reason I love dealing with Paul is that he listens. If he senses you have a question or a comment, he'll make sure you can share it with him. If he's describing something or answering a question and you have even a quizzical expression on your face, he'll interrupt himself and encourage you to say what's on your mind. That's an extremely rare trait, and one of the many reasons I think so highly of Paul - and of the whole dealership. More

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Another Excellent Experience My recent service was very simple (swapping tires), but as ever I was greeted and treated like a familiar and welcomed customer. Fast service, very cl My recent service was very simple (swapping tires), but as ever I was greeted and treated like a familiar and welcomed customer. Fast service, very clear communication, and absolutely dependable results. Alex and Russell were great - Alex greeted me by name, even though I hadn't been in since the fall and hadn't given him any information about why I was there. I love this place. More

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