William Chiu

I have had a very bad experience with Toyota On The Park Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boot Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boother is highly unprofessional and extremely curt with customers. She often wears low cut blouses. I ask, is she actually selling service or herself to the customers. She has yelled at me many times and not willing to service my vehicle. She is highly unpleasant person to deal with. They decided to wash my car without informing me that there might be scratches on my car and that they would not be held responsible. I find this quite appalling. Again, I would urge everyone not to deal with this location, in particular with the Service Department, as all the technicians are extremely unprofessional and not helpful, including Jack, the Foreman. They claim that my car has no issues, whereas, there are issues with my car constantly. It constantly makes a lot of noise and the break does not work well. I have been complaining to them for nearly 5-months and they will not fix my car. When they changed my tires from Summer to Winter tires, they have done a very bad job purposely so that they will not service my vehicle again. The Service Manager contacted me today and told me that he is not willing to service my car ever again and emphasized that I should go to a different dealership, as he claimed that I was rude to his staff, whereas, they have been extremely rude to me for the last 5-months and have not been helpful to me at all. I hope this review will make everyone not to ever go to this location.. More

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Awesome and Honest service as usual Been coming here with our 2 cars since the dealership opened, and Mario and his staff make sure our cars are properly maintained and safe. They take t Been coming here with our 2 cars since the dealership opened, and Mario and his staff make sure our cars are properly maintained and safe. They take time to explain advise on what work is needed right away and what can be done at the next visit. Thanks guys. More

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