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Start your review of Mike Ghowsi.
Mike Ghowsi
Mike Ghowsi at Toyota On the Park
Refer Me
3.8

Mike Ghowsi

Sales Consultant

Toyota On the Park

1077 Leslie Street
Toronto, ON M3C 2J7

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Languages Spoken

Hindi Hindi

Persian Persian

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25 Reviews of Mike Ghowsi

June 20, 2020

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Employee Rating

"This individual has been one of the most unprofessional..."

- 1aaronking647

This individual has been one of the most unprofessional and immature people, that I’ve dealt with. From my first meeting with, Shelly, it was treated with a fake smile and minimal effort to properly explain the whole process. Discussions of warranties that were had between the sales individual and I, we’re also brought to her attention in regards to denying those options. There were discussed prices between the sales person and I, and then when in, Shelly’s office, she put ons of warranties, undercoating and some else, then had already been turned down. The fact that my credit isn’t in good standing, meant that I was going to be getting assistance from a family member. I had fully informed, Shelly, of my situation and that I had assistance ready and willing. Being as that I’m not a finance manager, I was relying on the professionalism of the associate assigned to me. I was talked into trying to apply for the credit under my own name, even though I knew that I would not qualify. Then, The gathering of my family members information was done in such a drag out unprofessional manner. Numerous times we were constantly repeating ourselves on the whole situation. I ended up watching some short videos on YouTube, about how an interaction with a finance manager might be at a car dealership. These videos that I watched were not flattering towards the position of the finance manager and basically stated numerous times how their number one position, is to make as much money for the dealership as possible. “They are not your friend!”. Now knowing this information and how my interaction has been going to this point, I basically, jokingly mentioned on my next interaction with, Shelly, that I had seen such videos. Oh boy! Did, Shelly, take my comment to heart. After asking for the warranties and undercoating to be removed from the quote, her whole tune changed. From that point, I felt nothing but a cold, negative attitude with each interaction afterwards. To quote the sales in the visual that was helping me, he said “ it’s like pulling teeth” to try and get, Shelly, to be more on point. The sales associate could see the unnecessary lack of professionalism. It took a total of six days and five visits, to complete the transaction. Two of the visits were completely unnecessary and could’ve been handled over the phone, but I was requested to come in. The most important aspect of this whole situation is that, Shelly, has applied for numerous credit checks in such an unnecessary way that it may or may not have affected my family members credit. Each conversation I had fully informed, Shelly, of my situation and she has completely made the whole situation uncomfortable to the point where I no longer wish to do business with the dealership. The vehicles that we test drove twice, was done on hot days and we had the AC at full blast. The day I came to sign for the vehicle at 6 PM. It took two hours to complete the paperwork because of the fact that Shelly kept doing something to slow down the whole process and keep providing unnecessary improper paperwork. After signing for the car and leaving the dealership at about 8 o’clock, it wasn’t as hot and I just turned the fans of the vehicle on for some air. That is when I first noticed this mildew, mold smell. The vehicle definitely has mould in the intake for the AC and due to the whole experience we decided to bring the vehicle back within three days and have just got my refund of down payment. Upon agreeing with the, GM, that we should just return the vehicle, there was more unnecessary, annoying interactions from the dealership. I went in yesterday, spoke with the GM and arranged that the vehicle would be returned the following day, being today. After leaving the dealership yesterday I was then called by the sales associate manager and the sales associate that was assigned to me from the beginning. Between both of those employees they were calling me a bunch of times and asking me exactly when I would return the vehicle, to which I had already informed them of. I told them 9 AM I would be there and at 8:45 I was getting calls asking when I was going to be there, from multiple numbers of the dealership and also private number. At this point I was feeling completely uncomfortable and as if I was being harassed to jump at their request, even though they were so unhelpful and unprofessional with me from the beginning. They even asked me to bring in my family member today, knowing that we were both agreeing on returning the vehicle, but they had no reason to be there. We walked in the door, I questioned why, Mahad, had called a bunch of times knowing that I’ve already explained when we would be there, and he responds “ oh, that’s just my style“. I just rolled my eyes and asked how long or what was next. He asked us to give him a moment, so we did by waited in sitting area. 20 minutes goes by and I start asking receptionist if they can call, Mahad. The receptionist then came out and informed me that, Mahad, was busy making other phone calls. I then went straight to his office and asked him myself how much longer this might be. He said that he would wrap up the phone call and be a moment. He then came out of his office, walked up to me and asked if I had the paperwork, then proceeded to say OK let’s go refund your deposit by debit and that’ll be all. It made no sense once again for us to have to sit there and waste more of our time on an interaction that should’ve taken less than five minutes based on everything that we had already done thus far. It has been the most unprofessional, downright disrespectful transaction that I’ve ever had. I do have more that I could say on the situation to shine a light on my experience, but I feel as if I’ve said enough already. If you were to be buying a used vehicle from this dealership, I would hope that your and mechanic or have at least brought a knowledgable assistant for your own benefit. This dealership does not have their customers best interest in mind. Now we must sit back with a knot in our stomach waiting to inquire with credit departments about how this has potentially affected my family member. If you’re looking for a decent experience while buying a car, I would totally suggest that you look elsewhere. I would also suggest that you record each conversation with these associates, as I did. Then you can have a recording of your whole transaction with these individuals. It also backs up my whole story that I just shared. It has been completely unfortunate and a total waste of time going to this dealership. Thank you for reading thus far and you’re welcome if this advice has prove useful for you. Regards Aaron King

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No

June 12, 2020

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"10/10 customer service every step of the way, from the..."

- Jen N.

10/10 customer service every step of the way, from the moment I sent a chat message expressing my interest until the moment I drove away in my new car. Everyone I met was friendly, courteous and helpful, answering all my questions and making sure I was taken care of. Mahad, Mike, Shelley, Ricardo and Diana made this a totally painless experience. I highly recommend this dealer.

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Yes

March 19, 2020

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"Very good service. They well explained everything that..."

- Noeldc8

Very good service. They well explained everything that the customer need to know. They entertained the customer really well. Im very happy with my experience and i will definitely recommend them with my friends.

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Yes

Other Employees Tagged: Ricardo Garcia

November 14, 2019

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"I never write reviews!However I was pleased with my..."

- Dumsha

I never write reviews! However I was pleased with my buying experience at Toyota on The Park. I bought a 2016 Toyota Corolla. The whole thing took just a few days in November 2019. My salesman was Mike - he was attentive , respectful, and keep in touch regarding several details ( and was not annoying). I was also very pleased with Peter the Used Car Manager. He provided personalized service , approved a really good deal in Michelin winter tires, and was flexible with other details. Shelly the Finance Manager was professional and not pushy- very good. All in all a really good experience. RD

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Yes

Other Employees Tagged: Peter Popovski, Shelly Butler

November 05, 2019

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"Typical Used Car Salesman Experience...S"

- Eleni C

Came in to look at upgrading from my new Corolla to a Rav4...received promotional material in the mail about this 'event'; was open to new or used Rav4, and primarily was looking to change to an AWD vehicle. CAUTION..Never go to a Dealership at month end or when it is raining/dark.....did not have a good experience negotiating a price, AND the actual cost/financing was not fully explained. And, at the end of the day I 'felt' what some would consider the 'used car salesman experience'...I do not think it is asking much to be have things clearly explained, and to feel that you are a valued customer. I was frankly made to feel that if I did not make this deal, no big deal, another customer was waiting....so having a person feel like a valued customer was not that important. The only saving grace to all of this is the Toyota is a great brand, and their vehicles are reliable and sustainable, BUT this dealership better stop relying on this fact and start providing good and ethical customer services. Eleni C

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Recommend Dealer
No

November 02, 2019

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"Most recent experience with Toyota on the Park"

- Denise Bertram

Very Good experience with my third lease for a Corolla. Mike Ghowsi was first rate in all aspects. Ricardo Garicia helped take me through all the steps of introducing me to everything you need to know about your new vehicle before your first drive. Made me feel well taken care of taking me to Service and getting me set up with appointments for snow tire changing and first check up. Jason Banwell is a great asset to Toyota on the Park as one of their financial consultants. He is very professional, personable and well informed. He makes the most stressful part of getting a new car a comfortable one. Jason was the sales and leasing consultant of my last leased Corolla, and his was my most positive, pleasant and helpful experiences ever in getting a new car. I will be back. Denise Bertram

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Yes

Other Employees Tagged: Jason Banwell, Ricardo Garcia

September 13, 2019

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"Fantastic Service!"

- Deborah

Mike Ghowsi, Sales/Leasing Consultant guided me to a 2019 Toyota C-HR - he was exceptional in explaining all the cars and costs and taking the time for me to understand my options - very open to my needs and not a pushy agent - I was totally comfortable and confident with him. I leased my first vehicle because of him. Ricardo Garcia, Delivery Specialist, guided me how to use the vehicle when I picked it up and felt very confident driving off in knowing how to use all the new bells and whistles. Ricardo knew my car inside and out and made learning how to use the new vehicle FUN! I am so grateful to have met such a great team and to be driving such an incredible vehicle of high standards. Thank you Toyota on the Park and thank you MIke and Ricardo. Feeling Grateful! Deborah Osmond

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Yes

Other Employees Tagged: Ricardo Garcia

April 19, 2019

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"very disappointed and frustrated"

- Sajid

Hi I bought my 2012 Toyota Sienna on April 6 2019; I was at dealership on April 8 2019 to get my driver door fixed as it was defective; I talked to Peter from whom (Ref: Mike Ghowsi) I made a deal and was promised to fix any issues; I was told that he can not fix because its expensive to get it fixed; I am very disappointed and frustrated with this type of customer service; hopefully they would not repeat this to somebody else Please someone help

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No

Other Employees Tagged: Peter Popovski

January 11, 2019

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"Efficient and caring professional "

- Jennifer

Years of loyalty to Toyota and this dealership were reinforced with our recent purchase. MAHAD was exceptionally astute, attentive and resourceful to help us get the perfect car for our needs. Mike, Peter and Shelly helped to make the entire process a pleasure

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Yes

September 25, 2017

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"Conscientious, Caring and Personalized Service"

- Happycar2017

Within the last ten (10) days I purchased a Toyota Camry from this Dealership. My Sales Consultant was and is Mike Fawad Ghowsi, was in that that purchased is completed and is because if I decided to purchase another Toyota Mike would be my Consultant of choice. Mike displayed that firstly he was interested in his Clients needs, listened attentively, eye contact throughout conversation, respected my requests and answered all the concerns I had about any potential purchase. This interaction was of great importance to me and garnered my respect for Mike as a person. He was very honest and forthright with his responses. At no time did Mike make me feel that at all cost I had to purchase, he did not at any time coerce or push the sale, it was a question of me being valued by Toyota and if I purchased the sale would be mutually beneficial, in that He and Toyota on the Park would always be there for me. It was indeed a comforting feeling. Since my purchase I had a minor concern and true to his word having returned to Toyota on the Park the service, care and resolve offered was as promised, without question. I will also take this opportunity to thank the Team I dealt with Shelly in Accounts and Sham a Service Consultant for their exemplary Customer Service, together with Mike, I am now sold on Toyota on the Park and for certain I am now a confirmed customer.......Thank you!.........

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Recommend Dealer
Yes

Other Employees Tagged: Sham Rattanshi, Shelly Butler

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