"Andrew C. was the absolute best sales person. I am very..."
- nigel singh
Andrew C. was the absolute best sales person. I am very happy with the service and professionalism that was conducted when making the deal on my Rav 4. The deal was fast, simple and I was never once left in the dark at any point in the process.
"Neelam’s customer service is excellent! To the point and..."
Neelam’s customer service is excellent! To the point and super friendly! I’ve always found her to be knowledgeable and helpful! Thanks Neelam! Keep up the good work!
"On Oct 3rd, 2020, I took my car for service, and when..."
- G. Carrillo
On Oct 3rd, 2020, I took my car for service, and when they finished, a staff person went to sanitized my car, and scratched the dashboard on 2 places.
I went back the same day and reported it to Amanda, she told me right away that they do not touch the dashboard. I asked for a solution, and she said that she will let the service manager know about the issue, to be reviewed a new appointment
An appointment was set up for Oct 13, and when I presented my complain to Mr. Ng, he told me that he was informed about the issue and that no one from his team cleaned and scratched the dashboard. I clarified thay this happened there, and at the end of the discussion he kept implying that I was a liar, and that I scratched the dashboard myself.
This is not the proper way to deal with a customer issue, by just denying responsibility right away, and implying that I'm a liar.