Toyota On the Park - Service Centre

March 2024 update - I was so impressed by how they helped me yesterday and how amazing they have always been since I have been a client that I came to make a review on Google and saw that I made one 6 years me yesterday and how amazing they have always been since I have been a client that I came to make a review on Google and saw that I made one 6 years ago. Let me say again --This is the service centre to use. Alisha who I mention below is now the Service Manager and that is NO SURPRISE.....Amanda is now my service agent and I can tell she has had the best training from the best people........Alisha - no matter how busy she is still has time to make me feel like a valued client. I trust her and her associates. They do not gouge me in pricing. They are always trying to find a way to discount things to make anything that needs to be done on ALL my Toyota vehicles affordable. Their standard of excellence is so high - I have never left unsatisfied!! Original Google Review: 2018 - When I bought my first Toyota from a dealership friend in Georgetown 2014 I had to find a place to service my vehicle closer to home. I tried the dealership at Toyota on the Park and I have never looked back. I have never been happier with their service and must say that my personal service consultant Alishah is the reason I now own ALL Toyotas for both my personal life and for my business needs. Toyota stands apart from other vehicles on many levels but if you dont have good service it can completely change everything. She was the deciding factor to change over all my vehicles to Toyotas. More

My recent experience at Toyota on the park was no short of amazing! My car was in an accident and went under repair at an auto shop. After repairs, I was told I had an unrelated issue worth $4000 after my of amazing! My car was in an accident and went under repair at an auto shop. After repairs, I was told I had an unrelated issue worth $4000 after my car was brought for a diagnostic at Toyota which wouldn't be covered under insurance. Fortunately, I took my car to Toyota on the park and met Alishah Shah. She was considerate and gave me an immediate informal assessment. Upon inspection of my vehicle, she provided her advise and booked an appointment. The diagnostic result were no different from the initial assessment which was disappointing. 2 day later, I recieved a message from Alishah Shah letting me know she had dug further into the matter and that my repairs would be covered under warranty. I was super ecstatic and no longer under $4000. Needless to say, I was super grateful for Alishah Shah's customer experience to keep the customer happy and her due diligence to look in to the situation. Thank for all your support! More

My 2007 Yaris with 360,000 km on it pretty well died just as I got off highway 401 from out of town. I had it towed to Toyota On The Park and found Alisha to be fabulous and knowledgeable. .Knowing it was an as I got off highway 401 from out of town. I had it towed to Toyota On The Park and found Alisha to be fabulous and knowledgeable. .Knowing it was an emergency, she squeezed me in even though obviously I had no appointment. They diagnosed the issue and brought in the parts and had the car back on the road to return to our own town 2 hours away. Amazing service from Alisha and her team at Toyota on The Park! Keith F More

Elisha explained the needed repairs. I now upgrade review to 7. Thank you very much. I now upgrade review to 7. Thank you very much. More

I recently dropped my SUV into Toyota on the Park for a scheduled service appointment. The entire experience from the minute I drove into the service bay until I picked up my vehicle was excellent. The sta scheduled service appointment. The entire experience from the minute I drove into the service bay until I picked up my vehicle was excellent. The staff, to a person, at Toyota on the Park are the BEST! Evan Wittrup More

Hon Ho (Service Department Advisor), you ripped me off. You charged me $731.52 for 4.00 techs + $20 for tech stream data + $97.70 for tax for the total of $849.22 just to repair the two wires on top of the You charged me $731.52 for 4.00 techs + $20 for tech stream data + $97.70 for tax for the total of $849.22 just to repair the two wires on top of the engine block. The two wires are only about 4 inches long each. This simple job can easily be done in less than 30 minutes by your experienced technician. Including the test drive time by your technician after the repairs, it should not be any longer than 1 hour. For diagnostic, I know that your technician can plug in the computer box and it takes less than 10 minutes to diagnose. Also, the two damaged wires were visible clearly because they are outside and at the top of engine block, so your technician can see the issue and identify the damaged wires right away. Another red flag 🚩, you said to me and in your writing that this repair had no warranty and no guarantee by the Toyota on the Park dealership. This was the red flag 🚩 that I could feel. Repairs work done by well established and reputable Toyota dealership offered no warranty and no guarantee. Hon Ho, you insisted me to leave my car with you overnight by offering me to give me a shuttle ride home. You said you didn't want to rush your technician to do this work. You said you wanted to help me. It was a lie. You wanted to deceive me that it was a big job and it took long time to repair the two wires. So you can make me to believe you that you quoted me for $838.82 for the repair plus $80-$163 for diagnostic plus HST was reasonable. I decided to wait until about 5 PM instead of taking a shuttle ride as you insisted me to do. Guess what, my car was ready and repaired before 5 PM. I dropped the car for the diagnostic at 10:30 AM. Then you texted me at 1:09 PM to show me the two damaged wires and the quotes. So there was plenty of time for your technician to work on this repair without a need for me to leave my car with you overnight. Hon Ho, you lost my trust from me. You just wanted to charge me as much as you can up to my nose. You are driven by greed. Also, as part of your set condition that this repair has no warranty and no guarantee, you told me to continue monitoring whether the issue will come back in the next couple weeks. You told me that if the issue of pre-collision malfunction message on the dashboard will come again, then you told me to come to see you again. Guess what, then you can charge me even more money to do the second repair or replace the entire wires because you set the conditions in your favour that this first repair had no warranty and no guarantee from your Toyota on the Park dealership. I will never repair any issue in my car with you again. Hon Ho, you lost my trust. Only thing that I will do with you in the future is the schedule maintenance every six months and wash my car with your car wash machine using the tokens you guys gave me for the free car wash. One more thing, I will post my experience with you on some consumer reviews websites. So other consumers can learn from my mistake in giving you this very costly business. So other consumers can choose to bring their business someplace else whom they can trust and be honest to them. More

To new customer, DO NOT agree to add Rust proofing by the time you purchase your car. Black dots is coming on my front windshield from inside because of the rust proofing was not done perfectly ( after the time you purchase your car. Black dots is coming on my front windshield from inside because of the rust proofing was not done perfectly ( after being inspected from other Toyota dealer - have it in written and they refused to fix the issue and suggested to go back to the original dealership - ). I went there about three times and every time they were not able to fix it. Every winter I am having the same issue and they are not able to fix it and giving me a random reasons ( what a service ) First time I went there it was a few months after purchasing my 2021 vehicle !! More

Was told $50. 00 for a spare keys and 80 to programme it. Ended up paying $350t get a key made for a 2005 Toyota what a rip off! 00 for a spare keys and 80 to programme it. Ended up paying $350t get a key made for a 2005 Toyota what a rip off! More

I have not always been happy with this dealership, but have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsi have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsibility for mistakes made by others and listened to me attentively. In the end, he resolved my issues in a way that made me feel like the loyal, long-term customer that I am. Thank you, Hon. You are one of the best assets that the Toyota service department has! More