Lauren Rossini | Page 5

This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More

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Jillian was very helpful and knowledgeable about the car I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. More

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Jillian was very helpful and knowledgeable to me in purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buyin purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buying the model that best fit my needs. I would recommend Jillian as a sles person to anyone who was thinking about a new Lexus. More

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Thanks to Rick Watson are TX experience was great just like are last 2 generation rx was . like are last 2 generation rx was . More

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Always an absolute pleasure at Lexus of London. Very helpful, knowledge and trustworthy. Premier Lexus dealership in Ontario. Very helpful, knowledge and trustworthy. Premier Lexus dealership in Ontario. More

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From sales to service a fantastic experience! We bought a '16 IS350 in 2019 from Lexus of London and just traded her in for a 2021 RC350. Cannot say enough about Lexus of London! Everyone from We bought a '16 IS350 in 2019 from Lexus of London and just traded her in for a 2021 RC350. Cannot say enough about Lexus of London! Everyone from sales, finance, delivery (explanation of the car features), to service were fantastic. Every concern was taken care of, without exception, especially after I purchased the vehicle. More

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Jillian was really helpful, knowledgeable and also she answered all my questions. I definitely recommend her for all my friends. She did her best to get my deal with Lexus London rather than other Lexus answered all my questions. I definitely recommend her for all my friends. She did her best to get my deal with Lexus London rather than other Lexus dealers in Ontario. More

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Always a pleasure to visit Lexus of London. They foster a culture of excellence that is clearly evident, no matter what employee you interact with. They foster a culture of excellence that is clearly evident, no matter what employee you interact with. More

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Was pleased with this dealer from first day we walked in here. Turn around time was amazing for my new vehicle. here. Turn around time was amazing for my new vehicle. More

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Professional Honest Integrity Expert Knowledge Superior Customer Experience and Service Pride in Product Human Touch Superior Customer Experience and Service Pride in Product Human Touch More

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