Lauren Rossini | Page 4

Everything about my experience at Lexus of London was amazing! Kevin Gittens set me up with the perfect ride and I couldn't be happier with my 2024 Lexus ES 300h. Kevin specifically sealed the deal for m amazing! Kevin Gittens set me up with the perfect ride and I couldn't be happier with my 2024 Lexus ES 300h. Kevin specifically sealed the deal for me in my decision and I know I will be getting the best service from him and the team at Lexus of London moving forward. Thanks again for everything, Kevin! More

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Allen identified all of my requirements carefully reviewed them and provided me with the best available option. I ended up buying the vehicle just because I liked his service and his politeness. He t reviewed them and provided me with the best available option. I ended up buying the vehicle just because I liked his service and his politeness. He took care of all the documentation and legal paperwork. Would definitely say hi to him every time I go to the dealership. More

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I'm really happy with my dealership experience. Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got my car in just 2 months instead of the 6-10 months they initially mentioned. Overall, they exceeded my expectations. More

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I had a fantastic experience with Sue Vincent during the sales process - Sue was able to suggest a model that best met my needs and also was transparent about pricing and what trims/colours were available. sales process - Sue was able to suggest a model that best met my needs and also was transparent about pricing and what trims/colours were available. Sue was friendly, a great listener, engaging, and made this by far the most comfortable car purchase I have made to date. Sue was able to obtain a very fair value for my trade-in - the entire process was quick and efficient. I also want to thank Lauren for her help with financing and the purchase of snow tires and for her transparency in what extras could be purchased without any hassle, markups, or pressure. I am very happy with my new vehicle and look forward to continuing to come to Lexus of London for maintenance appointments. More

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Lauren exceeded all expectation. I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protection I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protections were great and completely tailored to me and my needs. She was there for me every step of the way from setting up insurance, to making sure I had all the things I needed to pick up my new car. Thank you Lauren and the team at Lexus! More

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This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More

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Jillian was very helpful and knowledgeable about the car I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. More

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Jillian was very helpful and knowledgeable to me in purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buyin purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buying the model that best fit my needs. I would recommend Jillian as a sles person to anyone who was thinking about a new Lexus. More

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Thanks to Rick Watson are TX experience was great just like are last 2 generation rx was . like are last 2 generation rx was . More

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Always an absolute pleasure at Lexus of London. Very helpful, knowledge and trustworthy. Premier Lexus dealership in Ontario. Very helpful, knowledge and trustworthy. Premier Lexus dealership in Ontario. More

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