Kyle Martin | Page 4

Professional and Respectful I have purchased more vehicles over the years than I can reliably remember. Privately, at auction and through dealerships, new and used, cars and truc I have purchased more vehicles over the years than I can reliably remember. Privately, at auction and through dealerships, new and used, cars and trucks, for both business and personal use. The task is always tedious and sometimes less than pleasant. I was surprised with my experience at Island Ford. At no time did I feel pressured and at no point was there an attempt to up sell or confuse. The bargaining process, often laborious, was quick and painless. My concerns regarding some mechanical issues were not brushed off as is usually the case with used car dealers. Quite the opposite in fact. I was treated to actual service! A test drive with a service representative to identify my concerns and a day in the shop to resolve the issues. This was prior to my committing to the deal in any way other than a "subject to". That showed a real commitment to providing a quality product. If not to me, then to the next potential buyer. I feel comfortable recommending Island Ford and in particular Dave Faithfull to friends and family. Something I rarely do. Referrals can come back to haunt you so, it had best be well thought out. A note of thanks also to Kyle Martin and Steve Slee for the excellent service. More

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Dave treated us like royalty. Amazing knowledge of our vehicle, he was patient and understanding, and so nice. Highly recommend for any of your vehicle needs. The best!!! vehicle, he was patient and understanding, and so nice. Highly recommend for any of your vehicle needs. The best!!! More

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Easy going staff and great communication I dealt with Kyle (Sales Manager) and Dave Faithfull for a purchase of a used Honda Pilot. The deal was easy to negotiate and there was no cheesy sale I dealt with Kyle (Sales Manager) and Dave Faithfull for a purchase of a used Honda Pilot. The deal was easy to negotiate and there was no cheesy sales tactics. Dave had great communication before, during and after the deal. He even managed to track down the second key which saved me time and money. Dave is just a really nice, easy going guy too. More

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Best Dealership on the Island! One of the best dealerships I have been to. The sales team worked with us to find the right vehicle and the right price. The service department has One of the best dealerships I have been to. The sales team worked with us to find the right vehicle and the right price. The service department has been excellent with routine maintenance and repair work. And now with the customer relations department up and running any problems that are discovered are addressed immediately. They are a highly dedicated group of people with the goal of not just selling you a vehicle, but the right vehicle. More

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My experience with Island Ford I've received the best of service with Island Ford. In fact I cannot find the right words to say the service I've received in the last week from Dean I've received the best of service with Island Ford. In fact I cannot find the right words to say the service I've received in the last week from Deanna our service Rep that would explain the excellent service we've received from her and the kindness from the customer service rep on our visit to Island Ford. It's an above excellent dealership.. More

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Best dealership experience ever! I’ve done over 50 deals with deals in my life for myself/friends/family. This was my best experience ever. Got good value on my motorcycle for trade i I’ve done over 50 deals with deals in my life for myself/friends/family. This was my best experience ever. Got good value on my motorcycle for trade in and a great price on the Ford Taurus I bought. The finanacing was approved in 15 mins. Vehicle was welll prepared and FUELED!! More

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Tremendous customer service I had been looking for a newer Ford F-150 for several months but had been unable to find an acceptable truck in my price range. I contacted Island For I had been looking for a newer Ford F-150 for several months but had been unable to find an acceptable truck in my price range. I contacted Island Ford and was fortunate to speak to Ivan Pham about a truck I saw on the website. The short story is the truck had some issues from the previous owners but Ivan and Dan made sure it was in all taken care of before I came over from the mainland. I'm sure they could have done less and still sold the truck. Instead, they stood by the price they quoted and made sure the entire truck had been gone through. The entire staff did an exceptional job. I could not be happier with my truck and will definitely return when I need another truck. More

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Highly recommend this dealership! We have bought many vehicles over the years but this was hands-down the best experience we have had. Every employee was friendly, polite and consider We have bought many vehicles over the years but this was hands-down the best experience we have had. Every employee was friendly, polite and considerate even just in passing. There was no high pressure or gimmicky sales techniques. We bought our Chev Silverado there today from Kyle and Bryan. They bent over backwards for us even though it was a used vehicle and not a Ford. Everyone was amazing! This will definitely be our first (and I am sure our last) stop next time we are out vehicle shopping. Thank you!! More

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First time financing My sister inlaw referred me, wasn't sure I was going to be approved, but they got me approved :) thank you again Kyle and the rest of the team at isla My sister inlaw referred me, wasn't sure I was going to be approved, but they got me approved :) thank you again Kyle and the rest of the team at island Ford !! More

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Excellent experience. F150 Tim from Nanaimo Kyle Martin was an excellent representative for your company. He was fully knowledgeable about the products. Very professional with the right balance Kyle Martin was an excellent representative for your company. He was fully knowledgeable about the products. Very professional with the right balance of being very personable. Kyle worked hard to get the truck I wanted for the price I was happy with. When the time comes for a new vehicle Kyle will be the first person I go see. And I recomend him to everybody who is in the market to purchase a car or truck. More

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