Carol Buckwald | Page 58

2017 Mustang < 24 hours from start to finish After browsing through websites of various Ford dealerships in the GTA, Erinwood Ford clearly had the widest selection of Mustangs on hand. The posted After browsing through websites of various Ford dealerships in the GTA, Erinwood Ford clearly had the widest selection of Mustangs on hand. The posted prices on their website were also very competitive. Called them on a Wednesday afternoon and spoke to Clayton about a couple of models I was interested in. She wasn't going to be around when I wanted to visit so she set me up with Martin. I went over that evening and was early for my appointment. Martin was busy with other customers, yet came over to greet me and attended to me shortly after. He heard my needs, offered his suggestions, and talked me through all options available. He was courteous, friendly and relatable - no slick sales tactics. Once we started talking numbers, he immediately got me a price that was very close to what I wanted to pay - no running back and forth with the sales manager or "what can i do to earn your business tonight" stuff. We locked down the deal and he offered delivery the next day which was fantastic. The following day, he helped me chase down my insurance broker to take care of the paperwork and was super responsive to emails/text messages and kept me apprised throughout the day on the status of getting my vehicle ready. When I arrived at the dealership that evening, he had everything organized and I was out of there in barely 30 minutes - less than 24 hours after I first walked in. He did a follow-up inquiry with me 2 days later and has even offered to keep in touch post the sale and asked me to skip calling their service dept and just reach out to him for anything at all. This is what I call real customer service - professional and customer-centric from start to finish. Needless to say, I thoroughly enjoyed the respectful and stress-free buying experience with Martin. If anyone is looking to buy a Ford vehicle in the GTA, you HAVE to go see Martin for the best car buying experience. More

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Another great Experience at Erinwood Ford!! This is our Second F150 from Erinwood Ford. We love dealing with them. We have no trouble making the 8 hour trip from Timmins to buy from Erinwood F This is our Second F150 from Erinwood Ford. We love dealing with them. We have no trouble making the 8 hour trip from Timmins to buy from Erinwood Ford. No one can beat their prices, thousands off what we would pay in the north! Super friendly service and very organized. Our salesman Mark Maguire is great! He would call to tell us he saved us even more on the truck, he was always looking for a better deal on our behalf. What salesperson does that??!! Regardless of where you live in Ontario, make the drive to Mississauga, it is so worth it! Thanks once again Erinwood Ford!! More

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I would buy my next vehicle from this Dealer for sure I was in the market for a new F 150 but needed help with the package, colour, features and options. I first went to Yonge and Steeles Ford and met wi I was in the market for a new F 150 but needed help with the package, colour, features and options. I first went to Yonge and Steeles Ford and met with Howard. Howard wasn't helpful and seemed to belittle me making me feel insignificant. He said " we sell more Trucks than any other dealer in Canada". He asked what I did for a living and after that it was a poker face stand off. So I reached out to a friend in automotive media and he said come with me to Dave's Dealership he will set you up. We arrived Saturday and Dave was bright eyed and bushy tailed. The entire staff seemed to buzzing around with spring spirit. I was introduced to Martin and what can I say, we clicked instantly. He bent over backwards to make the deal happen. He really took an interest in my wants and needs. Both Dave and Martin's personal insight about the F 150 Truck is what sold me and I bought a brand new vehicle that day. Carol in Financing was unbelievable right from the start. I will be back in a couple of weeks to purchase my Truck bed liner from Erinwood Ford they are fantastic. More

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Easy to deal with Was able to negotiate the price down about $1000 on a $16000 vehicle. The requested repairs we completed as stated on the contract along with a seat Was able to negotiate the price down about $1000 on a $16000 vehicle. The requested repairs we completed as stated on the contract along with a seat repair that was seen after the contract was signed. (Thanks Joe) The only issue I had was the warranty is a 30 day or 2000km 50/50 power train only with the work being done at their shop. I never had an issue but would be nice if they backed the used cars they sell a little better without having to buy an extended warranty. Over all the experience was awesome. More

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Outstanding service Our experience with Doug Keen was, and still is, excellent. He helped us choose the right vehicle for our needs and was professional, courteous and p Our experience with Doug Keen was, and still is, excellent. He helped us choose the right vehicle for our needs and was professional, courteous and patient throughout the whole experience. He made us feel very comfortable in our choice and felt he had our best interest in mind. He went out of his way to take care of matters pertaining to our previous vehicle and we enjoyed dealing with him. Doug is a very friendly and likeable person. More

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Great Service After spending the last few months searching for a new mustang I learned that Erinwood Ford has one of the largest stock of Mustangs in the country, After spending the last few months searching for a new mustang I learned that Erinwood Ford has one of the largest stock of Mustangs in the country, 129 at the time, making it very easy to find the car I wanted, It was a pleasure dealing with Vivian, keeping me informed until delivery date More

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Excellent Service. Addy Seth is the man to go to. Addy as well as the dealership deserve nothing short of a 5-star rating. After searching almost over half of the Ford dealerships between Brampton & T Addy as well as the dealership deserve nothing short of a 5-star rating. After searching almost over half of the Ford dealerships between Brampton & Toronto, ended up at Erinwood Ford to look at a 2016 Fusion Ecoboost (Demo). Addy was the one who welcomed me and talked me through all the details about the particular car. After knowing my interest in it, Addy did an excellent job negotiating with the managers to get me just the deal I wanted, which I was really impressed with as none of the other dealerships even came close to that level of service. I spent almost over 6hours at the dealership working out things with insurance and Addy was great enough to keep me company when ever he could. Unfortunately I couldn't test drive the car I was buying as it was parked inside the dealership but again, Addy came to my rescue and got me the keys to a 2017 Fusion instead that had the same specs. Last but not the least, My biggest surprise was that neither him or the dealership pressured me or tried to change my mind into getting a 2017 Fusion instead of a 2016 as most dealerships do these days. And to me that matters a lot and I'm really glad I went there. Even the lady in finance, Carol, worked hard and fast to get me a better deal on my financing. My advice, if you're buying a Ford - go to Erinwood, if you're looking for to buy with ease and a peace of mind, make sure you go to Addy. More

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Excellent experience! Martin was extremely helpful during my shopping experience from the very start. I am very pleased to have had him helping me through the process of le Martin was extremely helpful during my shopping experience from the very start. I am very pleased to have had him helping me through the process of leasing a new car. I highly recommend Erinwood Ford if you're looking to lease or purchase a new/used vehicle. More

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Great Bunch of people!!! When there to just look at a truck and felt this was the dealer to buy from! Talked to a nice guy Mike Maguire and John Brimo and we made a deal in n When there to just look at a truck and felt this was the dealer to buy from! Talked to a nice guy Mike Maguire and John Brimo and we made a deal in no time. Would go back and buy from him again. More

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Exceptional Customer Service I was looking to purchase a Mustang for a few weeks and had been doing research on dealerships that had the vehicle I wanted in stock. I kept seeing p I was looking to purchase a Mustang for a few weeks and had been doing research on dealerships that had the vehicle I wanted in stock. I kept seeing positive reviews about Erinwood Ford, so I made a cold call to speak with one of the sales team. Martin answered my questions and was willing to help me surprise my wife with a vehicle for her birthday. I made arrangements to visit the dealership that night, after rush hour, so to avoid the traffic on the 401 from Scarborough. Yes, I drove to Erinwood from Scarborough based on the many positive reviews, and I'm so glad that I did. Dealing with Martin and the staff at Erinwood Ford was one of the greatest Customer Service experiences I have ever encountered. Martin is welcoming, knowledgeable, personable and honest, traits all car sales personnel should have. I can't say enough positive things about my experiences with Martin and the entire Erinwood Ford team. The entire buying process was pressure-free and fast. When we arrived to pick up the vehicle we were given a complete overview of the various systems and features while answering all of our questions on our new 2017 Convertible Mustang. The best experience I have ever had purchasing a vehicle, the management team should be commended and Ford should use Erinwood as a benchmark for its other dealers and salespeople. More

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